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based on 86599 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
they were on time did a great job told me what they were doing and how it works carpet came out looking great and they were fast to and they took extra care of the walls that I just painted to thank you I have told friends about you already thank you First name removed
Excellent customer care from the representative that came to clean my carpet. He was very efficient professional and courteous. My carpet is clean and I'm happy.
CJ was very good to explain everything in detail, including what you do the water. He was thorough and my carpet looks very good, in spite of the fact that it is 8 yrs old.
I have already recommended Zerorez to a friend.
Prompt, courteous, Professional.
The only thing I'm disappointed about is I had a 10% off coupon from To Fix It.com and I forgot to give the technician the coupon. :-(
I love how safe the product is for my pets and children. More than anything, I loved my tech and how honest and efficient he was.
I've had Zerorez out to my home two times now and both times the young man that cleaned my carpet was extremely personable, kind, pleasant, and always smiled when I spoke to him. It was like going to Chick-fil-A to have carpets cleaned! I appreciate good customer service no matter where or what the service being provided is for. The technician never once gave me the impression he didn't want to be there. Zerorez is setting a high standard and a good example.
You came back to our house and worked very hard to clear any pet spots,our carpet now looks great. The total price was competitive and your rep at our house was very nice.
Products clean great and your technicians are friendly and knowledgable
Your employee was courteous, respectful and extremely efficient. I love the way my rugs feel now. No more gritty feel like it was before it was cleaned. I am really happy with your service Kuddos!
When calling to confirm the appointment, just leave a message! It is not necessary for you to call to leave a message for me to call back, then I call back and get placed on hold just to receive a time frame for the appointment -- just leave a message of the time frame!
Like the empowered water with no chemicals. The young man, Robert, who did my cleaning was very efficient, courteous and did a great job. thanks to him
Very good service and results, but a little pricey compared to other companies. You
large stain in the living room left there. i had often removed the same type of stain, so i know it's possible. it was left completely untouched by your treatment. waste of time.
Professional service, prepared upon arrival, great results
I like the process in which the carpet is cleaned. The tech was very knowledgeable and was able to clearly answer all of my questions.
No residue or crunchy carpet. Very fast dry time
Clean and amazing job!
The idea that your $40 product/service to treat pet accidents is a great option but it didn't really seem to work. I know every environment is different and I knew it wasn't guaranteed but I was disappointed. However, your technician was early and efficient. Very nice guy.
All very professional, from appointment set-up, information about tech arrival time, and very professional technicians. Great job getting old carpet as clean as possible. Please let us know on-line about an upcoming special on tile cleaning.
I requested Keith, and was very happy that you could accommodate my request. He did a great job again.
The carpet was really bad, the house was a rental, it look really good when I left the house. Will go back down to check it on Thursday. Do you come to Superior AZ 85173
Took out me stains.
The best carpet cleaning!
Your service was exceptional! The young man who did the work was pleasure. You will be my carpet cleaners for life! Thank You.
It works and is bio-friendly.
The products are fantastic and I would never use anyone else to take care of our carpet cleaning needs or tile cleaning needs.
Everyone is very knowledgeable and courteous....always on time for appointents...I am alsway 100% satisfied.
Jerry Speedling
MD Construction Cleans, LLC
This company came highly recommended by a family member.
I called and scheduled my front room and staircase. First of all- my front room is 300 sq feet and their "room size" is 250, so my one living room cost the price of 2 rooms, even though it was only 50 sf larger. The stairs were $5 each.
When the tech came, we told him that we had changed our mind on the stairs, that we just wanted the bottom 3 (below the baby gate- the only stairs the dogs can get on). The tech tried to tell me that I had to have them all done because I had said all of them on the phone, or that he would be responsible for the lost revenue. (um, really? no.) Me and my husband both had to insist that we didn't want them all done- 18 stairs = $90!! I told him we knew we wanted the pet treatment done, since that was the reason we even had them done. He said they could spot treat each spot but that he was just going to do an all over treatment because it was easier.
When he was done, it really didn't look that great. He said that was the best it would get.
Your tech Sean was very helpful in answering all questions and addressing all carpet concerns. Didn't expect miracles with how bad it was but impressed with results.
service and end result were very good