Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 86566 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 28, 2016 — Rated 8 out of 10 by L.J. Zerorez Phoenix
What could we do to improve?

We have used zerorez for the last several years. I will continue to refer your company to friends and family.

Report a concern   August 27, 2016 — Rated 10 out of 10 by L.L. Zerorez Phoenix
What do you like about our products and services?

The technician was very courteous and efficient. He did a fabulous job. The carpet looks like new, and it's 7 years old.

Report a concern   August 27, 2016 — Rated 7 out of 10 by J.M. Zerorez Phoenix
What could we do to improve?

I excepted the carpets to be less wet after the cleaning. I am glad we had 24 hours for it to dry before moving. I couldn't imagine if we were living there.

Report a concern   August 27, 2016 — Rated 10 out of 10 by J.E. Zerorez Phoenix
What do you like about our products and services?

It was quick and no left over smell. Service was great.

Report a concern   August 27, 2016 — Rated 10 out of 10 by P.O. Zerorez Phoenix
What do you like about our products and services?

Really clean carpets. Good service.

Report a concern   August 27, 2016 — Rated 6 out of 10 by A.V. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I have to have a second trip to my home because the smell was not removed the first time. I explained to the tech, James, when he was here about it. I also let him know that I knew there was an added expense. But the order was not removed. I am not pleased about having to wait another day and taking time out of my weekend to wait for a second trip.

Report a concern   August 27, 2016 — Rated 8 out of 10 by K.W. Zerorez Phoenix
What could we do to improve?

Just get to appointment in given two hour time frame.

Report a concern   August 27, 2016 — Rated 6 out of 10 by A.C. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

There was some visible dirt left behind in the kitchen. I was expecting a much more thorough clean.

Report a concern   August 27, 2016 — Rated 10 out of 10 by J.W. Zerorez Phoenix
What do you like about our products and services?

Easy to schedule, affordable, quick availability of appointments, quick service, friendly knowledgable technician.

Report a concern   August 27, 2016 — Rated 9 out of 10 by M.C. Zerorez Phoenix
What do you like about our products and services?

They were on time and worked hard to do a great job.

Report a concern   August 27, 2016 — Rated 10 out of 10 by A.C. Zerorez Phoenix
What do you like about our products and services?

Detailed work
Friendly

Report a concern   August 27, 2016 — Rated 10 out of 10 by J.J. Zerorez Phoenix
What do you like about our products and services?

Technician was very professional. The service he did was completed in a timely fashion with no left over mess.

Report a concern   August 27, 2016 — Rated 10 out of 10 by WIlliam LaNoue Zerorez Phoenix
What do you like about our products and services?

I am amazed at how great the tile and grout look. this tile and grout are 20 yrs old, and they look almost like new. You had done my daughters home when she first bought it, and I was impressed then. I have paid more to other companies and had less results, I am very happy. The young man who did the floor was very kind and polite, he's a keeper! I have already to 2 of my friends about it, and they have taken down your information. I am sure you will be getting a call.

Report a concern   August 27, 2016 — Rated 10 out of 10 by S.R. Zerorez Phoenix
What do you like about our products and services?

I love the Empowered Water! What a great product! I use it on everything. The customer service is fantastic! My technician was very knowledgable about his work, answered all of my questions, and did a great job on the carpet! Thanks Zerorez!!

Report a concern   August 27, 2016 — Rated 10 out of 10 by Joanne Romano Zerorez Phoenix
What do you like about our products and services?

BEST customer service! From the time you call...if you happen to get voicemail.......it is the absolute BEST voice mail message I have EVER heard....particularly from a business. I am a repeat customer. Products make even the worst looking carpet look good and fresh.......and.....ZERO REZ! They show up when they say they will.....tech was extremely polite and did an excellent job! I am a very satisfied customer. Oh yes....and prices reasonable as well!

Report a concern   August 27, 2016 — Rated 7 out of 10 by J.R. Zerorez Phoenix
What could we do to improve?

lower the cost

Report a concern   August 27, 2016 — Rated 10 out of 10 by R.L. Zerorez Phoenix
What do you like about our products and services?

I liked fact that the carpets didn't have that chemical smell that most carpet cleaners have

Report a concern   August 27, 2016 — Rated 10 out of 10 by T.R. Zerorez Phoenix
What do you like about our products and services?

Very affordable, friendly and did a great job on all five area rugs:)

Report a concern   August 27, 2016 — Rated 10 out of 10 by M.H. Zerorez Phoenix
What do you like about our products and services?

professionalism, knowledge of carpet and cleaning needs and zerorez procedures, friendliness,and timeliness.

Report a concern   August 27, 2016 — Rated 7 out of 10 by G.P. Zerorez Phoenix
What could we do to improve?

Lower your pricing

Report a concern   August 26, 2016 — Rated 7 out of 10 by L.L. Zerorez Phoenix
What could we do to improve?

Service itself was great but customer service is lacking grestly. Although the supervisor was great the first person I talked to left a horrible first impression.

Report a concern   August 26, 2016 — Rated 10 out of 10 by J.B. Zerorez Phoenix
What do you like about our products and services?

Prompt and high quality service

Report a concern   August 26, 2016 — Rated 10 out of 10 by S.B. Zerorez Phoenix
What do you like about our products and services?

Excellent product with service provided by friendly professionals. It doesn't get better.

Report a concern   August 26, 2016 — Rated 10 out of 10 by P.M. Zerorez Phoenix
What do you like about our products and services?

We love you guys!

Report a concern   August 26, 2016 — Rated 10 out of 10 by W.L. Zerorez Phoenix
What do you like about our products and services?

Crew was great explained everything answered all of my questions. Very professional I already have you doing my carpets. So now you will do my tile. Your employees do you well. Good employees are hard to find.

Report a concern   August 26, 2016 — Rated 10 out of 10 by Jonathan Temper Zerorez Phoenix
What do you like about our products and services?

The tech you sent out was an amazing young man, very professional and knowledgable!

Report a concern   August 26, 2016 — Rated 10 out of 10 by J.J.Y. Zerorez Phoenix
What do you like about our products and services?

Nicole was friendly and edficient

Report a concern   August 26, 2016 — Rated 10 out of 10 by Sharon Skinner Zerorez Phoenix
What do you like about our products and services?

May rug looks great. I like that you don't use soap. The young man that came out was very professional

Report a concern   August 26, 2016 — Rated 9 out of 10 by G.K. Zerorez Phoenix
What do you like about our products and services?

quick and dry

Report a concern   August 26, 2016 — Rated 10 out of 10 by P.A. Zerorez Phoenix
What do you like about our products and services?

Zerorez will pre-test stains prior to treating to ensure the proper type of treatment is applied. The cleaning results to both my carpet and tile were outstanding and there is no lingering odor/aroma after the job has been completed. My prior cleaning services use such harsh chemicals, it burns my throat.


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