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based on 84558 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great service, made carpets look new
There customer service was excellent. The tech was very thorough and nice.
the technicians were very friendly and professional. They did a great job!
Explained as he went along results were terrific
The technician, Christian was honest, helpful, and trustworthy.
They work well, are fast, clean and leave no smell.
Professional, on time and informative of the product and services. Tech did a great job.
The technician was nice and professional, the carpets look great and feel soft
Friendly service, quality job!
I had some issues with pet odor in one room that was treated and took the advice of the technician to add a pet treatment to the carpet at an additional cost. After the treatment the smell remains and I feel I could have gotten the same result from any other company at a cheaper price. So I ended up paying around $160 to get 2 rooms of carpet cleaned since one of my bedrooms was larger and counted as 2 rooms on its own. A fair price if everything came out great but a little steep considering I can't tell the difference after the carpets have been cleaned. However the carpets did dry very fast so that was a plus.
Your technician was very knowledgeable and I liked the fact there is ni residue after cleaning the rugs.
Every time I use your company everyone is professional, you call like you say you will, and show up on time. The use of non-chemicals is awesome and highly important to us. You take care in making things very clean and not bumping the walls.
You were late to our scheduled slotted window time frame. your service group was very nice and helpful when I called to find out where your crew was. They also provided a discount which meant a lot since our other plans that day got cancelled due to the late arrival. your service tech was very apologentic an very professional through the entire service.
When I made my appointment, the quoted me $74 total for one room. When I got my bill they charged me an additional $40 for animal urine. The lady who booked my appointment asked me if I had animals, I said yes. She said is there urine on the carpet, I told her I wasn't sure, because my cat is always under the couch. There are no stains on my carpet and it's only a year old. She never mentioned it was $40 to do a special treatment and they never asked my permission to do it. Also the carpet smelled Aweful for 4 days after. It never smelled before that. It was so disgusting it smelled like mildew. This was my first and last time using Zerorez.
Fast and reasonable
Service techs were on time....very professional... and did a very excellent job cleaning our carpets! No messy soaps; no perfumy smells.. no extra charges. Would definitely recommend to others...
My only concern is/was... what the "heck" is the environment fee for/about?
Casey and John did a great job cleaning our home and upholstery. They were knowledgable, efficient and left my 7 year old carpets looking like new. What a great team they are - thanks for a job well done!
Last name removed Family
Queen Creek
Professional people doing a professional job. Kevin represents your company
in an exemplary manner. Carpet was cleaner than I expected.
I liked the use of the pet deodorizer. My rooms still smell and look fresh.
No residue! Just Using simple clean water!
I appreciated that I didn't smell chemicals, the timely service and particularly the young man who cleaned my carpet. He was very nice, recommended and explained the protective coating.
Tech was very friendly and professional
Nice, quick job. Tech was very friendly.
James was awsome.
He did a wonderful job
Kevin is clean cut and very pleasant and professional
Easy and affordable, great service!
Really cleans floors and carpet well.
Everything from the scheduling of my carpet cleaning, to showing up early, to offering to help move a few chairs, to being efficient and fast was a great experience. Louis was super nice very knowledgable and cute.
Excellent service, and friendly associates.
Sean was excellent and did a very good job on our rugs.
The quality of service!