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based on 86566 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I love how the carpet feels after it dried.
very thorough, friendly and on-time!
The service was awesome and the technician was very polite and friendly. The carpet looked great!
speed of service and outcome of services
On time, technician always has a smile and friendly, carpet is never really wet but is clean.
Did not get the time that I requested even though I booked 3 weeks in advance.
Not all stains removed.
Carpet felt "crunchy" and stiff in many places.
On time & great job. Have used the service 3 times
The technician was prompt, courteous, efficient, and explained everything that was going to happen.
no harsh chemicals
I had a stubborn adhesive issue on my carpet and Zerorez was able to remove it.
I also cannot say enough about my Zerorez technician who was not only respectful and good natured, but he took the time to answer all of my questions in such a professional way. James is now my requested tech for future cleaning needs. Hiring people like James will bode well for your company.
The technician was actually early , which we appreciated , and the office called before hand to ask if it was ok that he arrive early . He was very friendly and informative. There were no overpowering perfumey smells . Upfront and honest about what results to expect and the cost .
the quality of work, the pricing, the cleanliness (for lack of a better word) of the guys that come out to do the work. everything is upfront (no hidden costs) and the results are fabulous!
I looks much better than I expected considering how bad it looked before. I'm quite happy with the job.
The service was professional and completed in a very timely manner
Tech was fast and pleasant and my floors looked great.
Customer service rep was knowledgable and friendly. Service was completed in a timely manner. Results are fantastic. Service man was extremely nice and did a fantastic job.
tile looks great. staff who came was very professional.
Honest people and great results
The technician was so awesome and knowledgable.
Very professional, doesn't use harsh chemicals and the carpet always comes out looking new for us.
Billy was such a great personality. I'd ask for him again in a second! What a great guy.
The technician was very professional and answered all of our questions.
Upon closer inspection, I found several spots on the couch that were not there prior to the cleaning. I can only surmise that they came from the equipment or the method of cleaning.
The process zerorez uses makes absolute sense to me. I feel the carpets are much cleaner with zerorez vs. Traditional steam cleaning.
Looked very very nice. Very thourgh and informative before and after service. Very polite
On time, professional, very personable
Did not ruin carpet
Everything stated was done in a very professional manner. On time, on estimate and as promoted.
Excellent job and service
I expected a better cleaning...major traffic areas still show blatant outline of soiled carpet! Knowing I have a very light colored carpet perhaps I'm asking too much!
They were able to work us in early. Friendly associate.