Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 86566 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 12, 2016 — Rated 9 out of 10 by L.L. Zerorez Phoenix
What do you like about our products and services?

The technician was extremely pleasant and was very thorough.

Report a concern   October 12, 2016 — Rated 10 out of 10 by Barbara Floyd Zerorez Phoenix
What do you like about our products and services?

Carpets get exceptionally clean. And like your empowered water. Always good service

Report a concern   October 12, 2016 — Rated 3 out of 10 by C.D. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I had two appointments scheduled for zerorez,one day to do my floors another day to do my carpets. The guy that did my floors did an excellent job very impressed,very professional,floors look great. Two days later, another team came out to do my carpets. My carpets look like there was a shadow in certain areas, did not look that way before.I was not impressed with the carpet service at all. My carpets look better before and now they feel lstiff on my feet. I paid extra to have two stains removed in the guestroom, The guy said there would be no charge if they couldn't get the stains out yet I was still charged. They were quickly in and quickly out.

Report a concern   October 12, 2016 — Rated 10 out of 10 by W.B. Zerorez Phoenix
What do you like about our products and services?

Was recommended by my real estate agent. Service was timely and very professional. Would certainly use Zerorez again.

Report a concern   October 12, 2016 — Rated 10 out of 10 by L.C. Zerorez Phoenix
What do you like about our products and services?

Sam arrived on time and got right to work. Traffic patterns seemed to disappear almost immediately.
Both the furniture and the carpets look so much better after his time here.

Report a concern   October 12, 2016 — Rated 10 out of 10 by H.B. Zerorez Phoenix
What do you like about our products and services?

My carpets look outstanding and the technician was wonderful and knowledgeable, fantastic experience

Report a concern   October 12, 2016 — Rated 8 out of 10 by V.B. Zerorez Phoenix
What could we do to improve?

The scheduler made it seem like there were options of different treatment methods based on the quality of carpet. When the technician arrived it was just one stardard clean.

Report a concern   October 12, 2016 — Rated 9 out of 10 by L.H. Zerorez Phoenix
What do you like about our products and services?

Shortened drying time, clean but doesn't feel like a lot of chemicals.

Report a concern   October 12, 2016 — Rated 10 out of 10 by S.W. Zerorez Phoenix
What do you like about our products and services?

Tech was very nice and knew the answers to my concerns

Report a concern   October 12, 2016 — Rated 10 out of 10 by Rene Kyl Zerorez Phoenix
What do you like about our products and services?

I absolutely love the service, especially the friendly staff. The results are outstanding!

Report a concern   October 12, 2016 — Rated 10 out of 10 by C.V. Zerorez Phoenix
What do you like about our products and services?

Trey was very knowledgeable. He left our carpets clean.

Report a concern   October 12, 2016 — Rated 9 out of 10 by P.B. Zerorez Phoenix
What do you like about our products and services?

The clean tile and grout is amazing, the feel of the floor, on your feet, and the smell of the house, is no longer a dusty dirty smell.

Report a concern   October 12, 2016 — Rated 8 out of 10 by D.R. Zerorez Phoenix
What could we do to improve?

There are still some stains and some white chalky substance on some of the tiles, would like someone to return and take care of this

Report a concern   October 12, 2016 — Rated 10 out of 10 by Michelle Ruppert Zerorez Phoenix
What do you like about our products and services?

The technician that came to do my cleaning was very knowledgeable and explained every step of the process. I had a large amount of cleaning to be done but he moved through the house in a timely manner and was very thorough and asked me to check each step to see if there was anything I was not satisfied with. I like that the cleaning products were not harsh chemicals and there was nothing but a clean wet smell at the end of the day. The carpets and furniture were not saturated and were pretty much dried by the end of the day, I had one sofa that I thought would never come up clean because of the stains and it looks like new and everything smells and feels clean. Great job all round, price was good for all that I had cleaned and would definitely recommend to anyone I know. Thank you Zerorez.

Report a concern   October 11, 2016 — Rated 10 out of 10 by C.P. Zerorez Phoenix
What do you like about our products and services?

Courteous and knowledgeable.
Quick & clean, dry in no time!

Report a concern   October 11, 2016 — Rated 10 out of 10 by K.L. Zerorez Phoenix
What do you like about our products and services?

Not chemicals and my tech did a great job on the carpets

Report a concern   October 11, 2016 — Rated 10 out of 10 by T.Y. Zerorez Phoenix
What do you like about our products and services?

Quality and affordability.

Report a concern   October 11, 2016 — Rated 0 out of 10 by L.H. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I sent an email with the description. I still have dirty grout. It looks a 4 year old mopped the floor. The tech left dirty shoe prints in the wet water. He told me sometimes the grout just won't get clean. So I got on the floor with a brush and paper towel. Then I showed himthedirty water and towel. He told me that was my grout color coming up. You have GOT to be kidding. I also showed him where he left swirly marks. This was the worst money I have ever spent. I'll make sure to tell people about it.

Report a concern   October 11, 2016 — Rated 10 out of 10 by M.D. Zerorez Phoenix
What do you like about our products and services?

very friendly staff, from front office to worker that did the job. He explained everything to me. And was not pushy. That's important considering most people try to upsell you on the daily. Tile floors look great!
Thanks

Report a concern   October 11, 2016 — Rated 1 out of 10 by M.S. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The tech did not move the couches or end tables and clean under them. So If I move my furniture I have unclean carpets. If they were not going to move them I would have appreciated being told so I could do it. Not happy at all!

Report a concern   October 11, 2016 — Rated 10 out of 10 by J.E. Zerorez Phoenix
What do you like about our products and services?

By keeping in touch with your schedule and charging the amount you submitted.

Your employee was polite and courteous and appears did a nice job.

Report a concern   October 11, 2016 — Rated 10 out of 10 by P.S. Zerorez Phoenix
What do you like about our products and services?

Good quality. Friendly people.

Report a concern   October 11, 2016 — Rated 10 out of 10 by M.N. Zerorez Phoenix
What do you like about our products and services?

Well done all around--explained services when they were scheduled, polite and good service from the person who came to do the job, etc.

Report a concern   October 11, 2016 — Rated 10 out of 10 by E.O.B. Zerorez Phoenix
What do you like about our products and services?

Service is great. Amanda is very professional and customer service oriented.

Report a concern   October 11, 2016 — Rated 10 out of 10 by Angel Wilk Zerorez Phoenix
What do you like about our products and services?

All natural Nicole and John were great

Report a concern   October 11, 2016 — Rated 10 out of 10 by A.M. Zerorez Phoenix
What do you like about our products and services?

Friendly, professional employees and the product delivers amazing results.

Report a concern   October 11, 2016 — Rated 10 out of 10 by H.S. Zerorez Phoenix
What do you like about our products and services?

Dylan Parnell, our tech, knew what he was doing and explained it to us. Then he did a superior job and explained it to us again.

Report a concern   October 11, 2016 — Rated 9 out of 10 by F.A. Zerorez Phoenix
What do you like about our products and services?

They came on time,carpets came clin good job.

Report a concern   October 11, 2016 — Rated 10 out of 10 by T.G. Zerorez Phoenix
What do you like about our products and services?

Robert And the whole team were very friendly and professional. Our carpets look brand new!

Report a concern   October 11, 2016 — Rated 10 out of 10 by K.T. Zerorez Phoenix
What do you like about our products and services?

The efficiency and results. I love how easy it was to make an appointment. I love how non-invasive the services are. James, the tech who came to my home was very friendly and worked hard to remove the pet odors we had going on. He was awesome! The carpet looks and smells great now!


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