Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 86566 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 15, 2016 — Rated 10 out of 10 by S.S.M. Zerorez Phoenix
What do you like about our products and services?

I was a bit skeptical how well my carpet would turn out. While I would've loved for it to come out like brand new, I realize that's simply not possible. That said, I was satisfied with the cleaning. There are a few streaks and spots which I've had to work on after the cleaning but, in your defense, the carpet hadn't been cleaned for years. My hope is this cleaning will get me by until I can save up enough money to replace the carpeting for some hardwood flooring.

I've already recommended your service to my neighbor so I guess it makes sense I chose #10 above.

I'd also like to thank you for no hard upselling. That's one thing I detest and I was pleased I wasn't "hounded" to buy extra services or supplies.

Report a concern   October 15, 2016 — Rated 10 out of 10 by M.H. Zerorez Phoenix
What do you like about our products and services?

My carpet has been completely restored, it looks great the service was on time and completed in a timely manner. The carpet was dry in approximately 5 hours and was never soaked.

Report a concern   October 15, 2016 — Rated 10 out of 10 by J.D. Zerorez Phoenix
What do you like about our products and services?

My house looks amazing after every cleaning. The floors look like new and the workers are super friendly and kind.

Report a concern   October 15, 2016 — Rated 10 out of 10 by A.S. Zerorez Phoenix
What do you like about our products and services?

No chemical smell and carpet is sofr, doesnt crunch after drying. Very nice technician.

Report a concern   October 15, 2016 — Rated 10 out of 10 by Debbie Perez Zerorez Phoenix
What do you like about our products and services?

Great service and cleans our carpet better than others!

Report a concern   October 15, 2016 — Rated 10 out of 10 by Shella Pignatiello Zerorez Phoenix
What do you like about our products and services?

I'm never disappointed when I have Zerorez clean my carpets and tile! I love the results every time. The techs you send out are always friendly, efficient, and hard working, as was the case with Billy. I've been a customer for many years and I'll continue to only use Zerorez for my cleaning services. Thank you for another job well done.
Shella

Report a concern   October 15, 2016 — Rated 10 out of 10 by Diane Kohler Zerorez Phoenix
What do you like about our products and services?

Very friendly service guy the tile looks great and no more stains on my carpet

Report a concern   October 15, 2016 — Rated 8 out of 10 by L.P. Zerorez Phoenix
What could we do to improve?

I would like to have known that there could be ripples in the carpet after cleaning that would go away when the carpet dried and stretched. I was in a panic when I first saw them and thought I had a significant problem.

Report a concern   October 15, 2016 — Rated 9 out of 10 by S.B. Zerorez Phoenix
What do you like about our products and services?

On time and he did a great job.

Report a concern   October 15, 2016 — Rated 10 out of 10 by T.G. Zerorez Phoenix
What do you like about our products and services?

Easy friendly and did an excellent job

Report a concern   October 14, 2016 — Rated 10 out of 10 by J.L. Zerorez Phoenix
What do you like about our products and services?

The technicians were very friendly and knowledgeable about the service and products

Report a concern   October 14, 2016 — Rated 10 out of 10 by M.M. Zerorez Phoenix
What do you like about our products and services?

Great customer service

Report a concern   October 14, 2016 — Rated 9 out of 10 by W.G. Zerorez Phoenix
What do you like about our products and services?

Cleaned well and the carpet didn't feel like a lot of soap left in the cArpet

Report a concern   October 14, 2016 — Rated 10 out of 10 by A.B. Zerorez Phoenix
What do you like about our products and services?

First name removed & product cleaned the floors. Great job.

Report a concern   October 14, 2016 — Rated 10 out of 10 by C.K. Zerorez Phoenix
What do you like about our products and services?

Very good job cleaning and getting pet odor out.

Report a concern   October 14, 2016 — Rated 10 out of 10 by D.L. Zerorez Phoenix
What do you like about our products and services?

It left my carpet soft and made old carpet look great!

Report a concern   October 14, 2016 — Rated 10 out of 10 by C.A. Zerorez Phoenix
What do you like about our products and services?

everything

Report a concern   October 14, 2016 — Rated 10 out of 10 by Mallory Middleton Zerorez Phoenix
What do you like about our products and services?

Zerorez was on time, worked quickly and did a wonderful job cleaning the carpets in our new home before move in. Very satisfied with the service. It may be a bit pricier than other carpet cleaners, but you get what you pay for and we'll definitely be using them for future cleaning needs.

Report a concern   October 14, 2016 — Rated 10 out of 10 by J.R. Zerorez Phoenix
What do you like about our products and services?

Our floor was so dirty it hadn't been cleaned for years we didn't think it could get as white as it did!love your guys product and it was pretty quick.
Also Robert was the one who did it, he
did a great job!I was very impressed also very professional.Very nice guy.

Report a concern   October 14, 2016 — Rated 10 out of 10 by D.S. Zerorez Phoenix
What do you like about our products and services?

The carpets aren't crunchy when you're done!

Report a concern   October 14, 2016 — Rated 10 out of 10 by E.F. Zerorez Phoenix
What do you like about our products and services?

Professional staff. Super clear on pricing. Great work. Efficient.

Report a concern   October 14, 2016 — Rated 5 out of 10 by S.R. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The past two times you have cleaned my carpet you have been extremely late.I did appreciate the discount and Your cleaning representatives did an excellent job, but my time is valuable and having my time 21/2 hours beyond the window is unacceptable.

Report a concern   October 14, 2016 — Rated 0 out of 10 by S.P. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Technician was very nice but carpet looks no different what so ever. $195 was a lot of money to wet our carpet.

Report a concern   October 14, 2016 — Rated 9 out of 10 by B.G. Zerorez Phoenix
What do you like about our products and services?

technician was polite and considerate. Results were what I had hoped for.

Report a concern   October 14, 2016 — Rated 10 out of 10 by M.C. Zerorez Phoenix
What do you like about our products and services?

We have recommended Zerorez to many people. The technicians are always very efficient.

Report a concern   October 14, 2016 — Rated 5 out of 10 by J.F. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

My carpet is under 2 years old. I scheduled the cleaning because I had a spot on it. It looked like it was gone when it was wet, but now I can clearly see it wasn't removed. If someone could come and remove that spot I would be very pleased.

Report a concern   October 14, 2016 — Rated 9 out of 10 by deb trennepohl Zerorez Phoenix
What do you like about our products and services?

The service was excellent - the provider that came to the house on Saturday 10/8/16 was very nice, polite and informative. We are very happy with the service.

Report a concern   October 14, 2016 — Rated 10 out of 10 by L.A. Zerorez Phoenix
What do you like about our products and services?

Prompt arrival and thorough cleaning. Friendly service tech.

Report a concern   October 14, 2016 — Rated 10 out of 10 by R.C. Zerorez Phoenix
What do you like about our products and services?

EVERYTHING!

Report a concern   October 14, 2016 — Rated 10 out of 10 by T.C. Zerorez Phoenix
What do you like about our products and services?

Environmentally conscious.


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