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based on 86557 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Am pleased with the results! The technician was good, he did a thorough job.
Prompt, reliable, and very clean!
Great technician
Great friendly service and good communication. Real people on the phone. Keep up the good work!
Awesome cleaning the best we have had and professional staff
I paid for the service to clean for pets as well. After paying extra for the services, the smell of urine was noted the next day..... very strong, The smell was not there prior to. They look great, but I don't get my carpets cleaned to then smell urnine the next day.... The service man however, was very pleasant.
Rueben was on-time and very professional. Carpet looks like new!
The cleaning seems to be very thorough without soap. But my carpet still has a number of spots which seem to be visible when we use our black light to check the house for scorpions. What could that be? Please let me know.
professional, courteous, do excellent work
They work!!
This year AND last year we were so impressed with the young men who came and cleaned our carpets! They did a great job and the price was right! Thank you!
Your staff work hard and are friendly. Clean carpet without chemicals.
No soap
quality of the cleaning and the dry time is very quick
It's nice how quickly the carpets dry
Quick and efficient service. Tech did the best job that was possible. Carpet was too old and pet soiled to get completely cleaned. The pet deodorizer did do a good job of masking the odor.
I love that the person who comes to clean my carpets is always polite and very thorough. The corners are protected so the hose doesn't damage the paint. Any issues with stains he brings to my attention and discusses how I'd like for him to proceed. I love the way my carpets feel when they are dry. I've used Zerorez for years and feel that my carpets are well maintained with their care.
I arrived home after the worker was finishing and was waiting to sign / pay. I arrived to my unit and the door was wide open. I sat there for almost 30 minutes before they came back to the unit from their truck. What this meant was that worker had no idea I was home before he finally came back to the unit and would have left our door open, unattended for over 30 minutes and this is unacceptable.
reliable and fast service, Luis the technician, was the best that has served me.
I had to personally rake the furniture marks in every room to finish the job...please call me to discuss. I had always referred you in the past to many others in real estate.
First name removed
Awesome customer service… From the time I make my appointment to your technicians to come into my home!
The tech showed up on time and did a very good job
My carpets are crispy on top and when I have had them cleaned before I didn't notice that. It's clean though and I am sure with time and vacuuming it will be soft again.
Good technician
There was a $120 charge to clean an 8X10 rug that was not communicated to me until I saw it on the invoice that was emailed to me after I gave the tech my credit card. I called the customer service phone number to discuss and the rep responded to my inquiry with FIRST of all, blah blah blah. SECOND of all,, blah blah etc. W got no where so she offered to have someone call me. I returned a message that was on my voice mail from a supervisor - and when I returned that call and started to explain the reason for asking for Teddy (sp), the phone rep interrupted me and said ' yeah I see it in the notes'.
My husband and I have two homes in the Valley and we have been repeat customers. That will no longer be the case.
My carpets came out so clean! It was amazing. Your technician, Joshua, arrived on time, was courteous, friendly, was very knowledgeable about your products and system. He went out of his way to make sure the high traffic areas came out as clean as possible. I never expected anyone could make the carpet look so wonderful. I had wanted to try to your company for a while and am so glad that I finally did. My carpets look great and without any chemicals used.
Good results! Carpets look great and we hope will last a while. The tech. was a nice person and very competent.
Name removed
Look into a pet urine cleaner for sectionals. I know you have one for carpet and having one for sectionals would be useful as well.
Friendly staff
How clean the carpet was afterwards