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based on 84573 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Was there twice and the first time carpet not cleaned at all, second time the carpet was soak and wet and hard to the touch
thorough
Once the carpet dried, we could see areas where carpet didn't come clean. Maybe it was just too dirty or ground in. Didn't notice it before technician left.
The guy that did our carpets was very nice and fast! The carpets turned out great!
Everything!
Environmentally friendly, kid/let friendly
Only service in the valley that got our carpet clean after many said it needs to be replaced
Your technicians are great and I love the fast and friendly service!
It's clean and natural and safe. Always on time and courteous and efficient.
The service and quality of the products were amazing! The house smelt clean, but not with the overwhelming smell of purfumes. Andrew was professional and explained everything. He was very thorough and I wouldn't ask for anyone but him to come out again for any future service I may need. I will also tell friends and family to do the same.
Our carpets seem really clean, like that there's no chemicals, polite, professional technicians.
Hi tech was there in a timely manner ...friendly and informative
Our tech did a wonderful job!
liked your entire process; first call to schedule, confirmation, Sean was knowledgeable and did a great job! my wife was happy so that is what matters.
I like that there are no chemicals. The carpet feels soft and clean, not sticky or crunchy. Louis was excellent, on time and very helpful.
Your cleaning process is the best around, no way around it!! My 12 year old carpet looks brand new when Zerorez cleans it without chemicals. I am very happy that Zerorez has a special treatment for pet stains and it works flawlessly. It's definitely worth the small extra charge. Very importantly, the technicians are top notch. They listen to my needs and produce better than expected results. They are polite and professional in every way.
this is the 2nd time I have used Zerorez. On both occasions the person who came was efficient, helpful and really did a good job. Thanks.
*It was easy to schedule an appointment. *Technician was on time, very knowledgeable, and efficient. *Was offered a protection spray, but not pushed into purchasing it. * Carpets look beautiful.
We have already referred your company to several of our friends and family. :)
Barb and Dave Last name removed
THE RUGS LOOK NEW AGAIN. THANK YOU
The process for scheduling an appointment was unique; and the followup by a live agent was appreciated. I did not receive a confirming call by customer service 24-hours prior to service; however, I felt confident that there wouldn't be an issue. Unfortunately, I didnt receive a call on the morning of either.
Once I called Zerorez customer service, we firmed a time for my services later that afternoon (originally I requested 8:00 - 12:00).
Once Trey Rogers, the technician came out - he was personable, highly knowledgeable and provided great feedback based on the services he outlined. He worked later than normal work hours to fulfill the service request - even though I believe the customer service department was more to blame for the inefficient scheduling.
Trey made the experience exceptional, our rugs were amazingly clean and fresh and have sustained that freshness even a week later. While not impressed with the telephonic customer service - I do believe that Zerorez' technician provided superior service in every way and more than made up for what was lacking. Great hire, Zerorez! I would value Trey and his colleagues that go that extra mile given the hiccups you have in your telephonic customer service.
Great quality cleaning.
It's been going on 2 weeks now and I have not received an paid invoice. I have called 3 times and every time they tell me it's on the way. So far I have no invoice and it is the only way I can expence it with my corporate office. Not happy at all.
No residue and leaves everything so clean. The guys were very nice and polite and did a great job !
Chemical free and outstanding customer service with the dispatcher, Charles and the technician, Travis
The carpets were cleaned beautifully, they accommodated my time request, arrived promptly on time, gave great explanations to the services offered, honored their original bid, and my carpets were dry by early evening!
I loved that my carpet feels soft again. Not to mention stains that were not set are now gone.
Natural
I think that it's unfair to charge the same thing for a couch that has more leather than fabric. It's less than half the manpower.
high quality products and employees, not toxic to my dogs, cleaned awesome
Andrew gave excellent service