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based on 86555 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Carpets were cleaned very well
Great customer service. The cleaning g seemed thorough, and the carpet looks great.
Although the carpet came clean, the carpet was "crunchy". We chose this company based on ads that told us that would not happen. Yes, it did get better when we vacuumed the carpet however we could have chosen a less expensive company and done that as well. Just disappointed.
Nicole was great. She came and did a fantastic job and explained everything very well. One area "came back" and I was again impressed with how professional your employees are when Kyle came back and went over that one small area. You have cleaned a total of 6 homes for me and I always recommend you!
Great service. Technicians were very professional and did a great job!
on time and did the job I needed done.
I talked with Susan and will call her back. Some small areas grout is not as clean as others. We had no loose grout prior to grout and tile cleaning. We now have a few areas that will have to be repaired. The wood baseboards are warped in many places from excessive water sitting. Have had to have a repairman come to fix. After 24 hours wood is still wet from excessive water from Zerorez application. Have cancelled having carpet done, as cannot chance having wet carpets and more ruined baseboards. Give me my money back so I can pay the repairman to fix damaged areas.
Professional and friendly technicians and clean carpets!
Friendly, and discussed theproduct for future use
Friendly, professional, knowledgeable
Technicians are prompt, knowledgable and friendly. I love that my carpet is not crunchy and not only looks clean but smells clean.
Carpet remained wet for over 24 hrs even after leaving windows and doors open until late the first night. Have never had carpet take this long to dry even when we did it ourselves. Also several spots that should have been removed are still there. We also mentioned to rep that we wish we could dye our carpet since it is in good shape but we don't care for the current color. Next day we received an email stating you offer this service but the tech failed to share this with us.
Very friendly customer service!!! It is a lost art!
Good cleaning
The cleaning process works quite well. The employees are very personable and polite.
Service man was very nice but prices are a bit high.
No odor safe around our pets
Everything, good prompt service, good service men.
Honest and hardworking technicians
Tech arrived on time after we received a 20 - 25 minute advance notice call. Tech explained process used and made sure we were satisfied prior to leaving.
No chemicals
Representative was helpful, informed and professional. Drying time was very good.
Very professional. carpets look great
THE TECHNICIAN WAS VERY COURTEOUS AND PROFESSIONAL AND DID AN EXCELLANT JOB.
I was amazed how clean the spot on the floor looked after he finished cleaning it. I was very pleased with his work.
We are very pleased with your products and services. Your technician was
very professional and pleasant. Before he started he went over what he was
going to do.
The guys are always so nice and honest! Great customer service!!
Dylan was exceptional! Very happy with results of your services.
I liked the reputation prior to contacting Zeroez. The folks are friendly, polite, prompt and conscientious. I only have one issue. The carpet was only 3 months old and we have a spot in the middle of the living room floor - the main reason for getting the carpets cleaned - the spot has reappeared and is more noticeable than prior to cleaning.
The remaining areas look awesome. I was disappointed with the spot as the advertisements state that spots will not reappear.
Nonetheless, I will be calling Zeroez to clean my travertine throughout my home and to clean my sofas. I am anticipating great results.
Thanks,
Technician was prompt, very professional and did an outstanding job cleaning my furniture and cleaning and sealing my tile floor.
I made a phone call a week prior to my appointment asking if I should fill in the holes in my travertine tile. The gal that answered my call said I was the first person to ask her that question and said she would place me on hold and ask a supervisor. After several minutes she returned and stated her supervisor said that my order showed I requested my tile to be cleaned and sealed and that the SEAL WOULD FILL IN THE HOLES. This was not true!!! Whom ever your "phone" staff speakes to needs to be better informed!
Consequently I have spent an entire day filling holes with grout AFTER having you clean and seal my floor, which was a waste of my money as I had to do it again myself.
This had nothing to do with the technician as he did a great job!! This rating has everything to do with your uninformed office!!!