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based on 86555 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very professional staff and excellent results.
Carpets look great! Great service.
The cleaning is excellent, and the personnel are efficient and personable. The prices are very reasonable. I have never had a bad experience with Zerorez, and have been using them for over 5 years, both personally, and in business.
Clean result, including lifting stains.
I have heard a lot of good things about Zeroerez and was excited to give them a try. Our landlord installed new carpet last year. About 6 months in we cleaned the carpet ourselves with a rental shampooer and got some pretty good results. We didn't want to clean the carpet ourselves this time due to time constraints so based on the good things we've heard we thought "let's give them a try." I have to admit, I'm not impressed. Our carpets do feel hard and the technician was not able to remove some eyeliner stains that we removed with a wash cloth and some warm water. I honestly don't know if this was a technician problem as he didn't seem to care much since he mentioned he was quitting in a week or if the product just wasn't up to par. And since I don't know which one it was, I'm sorry but I don't feel comfortable making a recommendation good or bad.
The service tech was great. Very professional and courteous .
*Great customer Service
*On time
*Happy with the end results and the floors look great
I love your service!!! I have two small children and you guys are able to get all of the nasty stains out!!! If you let the techs know were the problem areas are they ensure they get it clean!!!
Stiff carpet which is sign soap was used.
Do a good job.
Easy, fast and efficient
The process really CLEANS!
Tech was friendly and explained everything to us.
we have used zerorez many times and are very happy with the work done
That it doesn't have any harsh chemiclas and that our carpets look amazing with exception of a few spots that have returned. Need to call to inform of them.
Kyle the technician was extremely professional and kind.
James was both conscientious and quick and pleasant.
Service was excellent and the technician (Steve) was very informative and fast.
Technician was fast and helpful, very satisfied with results.
The whole experience was awesome. Very progressional service.
Tech did a great job very professional
The representative who came to our house was courtesy, professional and caring. I told him that I was a transplant patient and that I currently had pneumonia and needed to sit down while he talk"ed. He stopped in midsentence and said I am sorry you have pneumonia and I hope you get better soon". I was floored. No pun intended. Lol. Most businesses dont give a hoot about the customers. My furniture was professionally cleaned and looks much better. Thanks.
I have been a Zerorez customer for several years now and am into my second home where I have used your services. I am 100% satisfied and what I appreciate most is how professional and prompt your technicians have been. Thank you for your consistent and impressive results!
The tech was great, friendly, informative, and did a very good job! Thank you!
Friendly service but some stains came back after only a few days
Honesty and reasonable. Good technician.
The worker gave suggestions and was very thorough
The person was late. Took much longer than stated. Worked primarily in the dark, because he was so late and took so long. He was answering text messages and calls while "on the clock". Left us with very wet rugs and booties to wear. Did the worst job we have ever had done.
The hidden cost for services. The agent asked me a couple questions regarding my needs and then quoted $199. I agreed and the technician came and said an addition $60 and if I want another type of service it would be an addition $500. I was ready to kick the guy out of my place I was so upset. I needed the carpets cleaned because I was having people over the next day and didn't think I had enough time to book someone else. At the end of the day I paid $260 to get the carpets cleaned and was not 100% satisfied.
The Zerorez did a good job cleaning our carpet, and we would use it again to clean our carpet. We also had some of our floor tile cleaned and it did not work well on it. It did not clean our grout well. We understand that our grout may have been stained so may not be possible for it to return to its original color. However, we also noticed that the tile that was cleaned appeared to lose some of its shine when compared to tile that we did not have cleaned. After it dried we noticed this change. Later we washed the tile with water several times to remove any residue, but the original shine did not return. We also washed the tile you cleaned and the remaining tile with a mild detergent and the original shine did not return to the tile you cleaned.
The technician that did our floors was very good and did took extra steps to try to clean our grout. He was very helpful and was concerned about trying to get our grout clean.