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based on 86555 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Aside from the Fact that my original appointment for Saturday the 8th was cancelled at the last minute and had to rescheduled to Wednesday which meant I lost time from work. Yes you discounted my service to $41.00 dollars I was not able to have all three rugs cleaned because I had to get to work. Everything is fine.
Quick and service tech was very professional, on time as well.
No chemicals that could harm young children or animals
Love the zerorez charged water...use it on just about everything.
No chemical smell.
Jeff did an excellent job!
My husband has already spoken to someone there about this and we have been promised monetary compensation for the inconsiderate tech that came to our home. While I will admit that he did do an amazing job, he came 2 hours and 45 minutes after the promised end time which was 8:47 p.m! Then he proceeded to explain that he was late because he stayed longer at the last person's home and did their entire house after he explained what kind of cleaning he was doing. Well, meanwhile we had to cancel our evening out that we had planned and looked forward to and he was still at our house at 10:30 at night acting like we were all insomniacs like he is. Yes he explained to us that he sometimes only sleeps 3 hours a week. He shared some personal information about himself that I felt was inappropriate and while I, with all desperate hope and sincerity, do not want to see this guy lose his job, he definitely needs some guidance on customer service.
Worked well in cleaning our carpet
When I scheduled on-line for the 4-7 pm slot I guess I assumed that was arrival and work time.... they were very nice and did a good job, but arrived at 6 pm which was hectic for me.
My carpets came clean and the service rep was very down to earth and knowledgeable.
No residue or chemical smell after cleaning
carpets dried quickly
They did a great job, my floors look great.
Friendly technician and the pre treatment chemicals.
I like the fact that not a lot of chemicals are used
My carpets are clean after you leave. Who could ask for more?
The technician was professional and informative. I love the fact that you were cleaning without chemicals
The owe smell has gotten worse since the carpet was cleaned, and we paid extra for the pet spots
Several stains / spots are still visible.
Quality and Cost
Able to get an appt fairly fast. Did a good job in cleaning our area rug.
All
I was impressed by the how quickly and efficiently the carpet cleaning process went. I was very pleased with the results. The representative who cleaned the carpets was very personable and explained everything thoroughly.
Friendly service, carpets dried fast
Your truck arrived on time-- as promised. My floors have never looked this good. It is as if the tile is brand new!! The tech, Jason, was friendly, polite and knowledgeable.
Prompt arrival, excellent work, pleasant personality of technician.
The whole processes
Professionalism
Carpets look great and technician worked efficiently and was very courteous.
Friendly service