Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84588 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   December 27, 2016 — Rated 8 out of 10 by B.G. Zerorez Phoenix
What could we do to improve?

As a consumer, I rely a great deal on the service to provide detailed procedures and results prior to the service. The cleaning resulted in the baseboards paint being damaged. The water pressure peeled the paint. Obviously it is going to happen from high pressure water, but it would have been nice to been made aware of this prior to the procedure. As a consumer I am thinking about other things, as the provider that should be on the employees minds.

Report a concern   December 27, 2016 — Rated 10 out of 10 by T.A.T.S. Zerorez Phoenix
What do you like about our products and services?

Did a great job cleaning pet stained carpets

Report a concern   December 27, 2016 — Rated 10 out of 10 by M.C. Zerorez Phoenix
What do you like about our products and services?

Professional attitude; care the techs take protecting the corners of my walls from the tubing

Report a concern   December 27, 2016 — Rated 10 out of 10 by Y.M. Zerorez Phoenix
What do you like about our products and services?

Clean, non sticky results after carpet dried

Report a concern   December 27, 2016 — Rated 10 out of 10 by L.D. Zerorez Phoenix
What do you like about our products and services?

My carpets came out perfect your technician was very thorough and explaining how it works your technician did a very very awesome job thank you

Report a concern   December 27, 2016 — Rated 10 out of 10 by B.C. Zerorez Phoenix
What do you like about our products and services?

It took the pet stains out of the carpet

Report a concern   December 27, 2016 — Rated 10 out of 10 by C.O. Zerorez Phoenix
What do you like about our products and services?

On time, professional staff, no sales pitch from the service man and friendly customer service.

Report a concern   December 27, 2016 — Rated 7 out of 10 by J.B. Zerorez Phoenix
What could we do to improve?

Price seemed expensive for 15 minutes of cleaning?!

Report a concern   December 27, 2016 — Rated 10 out of 10 by Hailey Riveroll Zerorez Phoenix
What do you like about our products and services?

I love how efficient the entire process was. I was not sure they were going to be able to schedule me in because of how close it was to Christmas, but they found the time with me. They remembered things we talked about on our phone call and the actual cleaning process was amazing! Then to top it off, they sent me a "happy birthday" card for my niece (it was her birthday party that afternoon\on). I mean talk about an amazing company.

Report a concern   December 27, 2016 — Rated 10 out of 10 by K.C. Zerorez Phoenix
What do you like about our products and services?

The tile and grout cleaning turned out great! Such a big difference!

Report a concern   December 27, 2016 — Rated 9 out of 10 by L.W. Zerorez Phoenix
What do you like about our products and services?

The competency of the staff
The use of friendly products
The timeliness in which you can do the job

Report a concern   December 27, 2016 — Rated 7 out of 10 by T.S. Zerorez Phoenix
What could we do to improve?

I'm happy with the overall outcome of our carpet cleaning, the carpet looks and feels clean. The team was polite and efficient. However the carpet felt more wet then damp and it took more then 24 hours for it to completely dry. we opened all the doors and turned on all the fans in our house,the weather was sunny, low humidity.

Report a concern   December 27, 2016 — Rated 10 out of 10 by Jesse Coulter Zerorez Phoenix
What do you like about our products and services?

Very affordable & quality work was provided

Report a concern   December 27, 2016 — Rated 10 out of 10 by R.D. Zerorez Phoenix
What do you like about our products and services?

The tech was very thorough with advising all the options and very professional.

Report a concern   December 27, 2016 — Rated 10 out of 10 by J.M. Zerorez Phoenix
What do you like about our products and services?

Everything came out great, and service was professional

Report a concern   December 27, 2016 — Rated 10 out of 10 by A.M. Zerorez Phoenix
What do you like about our products and services?

The quirkiness of everything

Report a concern   December 26, 2016 — Rated 10 out of 10 by J.Q. Zerorez Phoenix
What do you like about our products and services?

The serviceman was actually ahead of time when called ahead. An area of my carpet had a lot of spots. He did a great job removing the stains. I had him clean my arm chair. He did a good job and even fluffed up the lumbar section which had become worn down on one side.
All in all, I highly recommend his work.
He was polite and knowledgeable.
I didn't get a receipt unless he sent it on line and I didn't check my email.

Report a concern   December 26, 2016 — Rated 10 out of 10 by C.A. Zerorez Phoenix
What do you like about our products and services?

Great service, I had my furniture cleaned and the results were great

Report a concern   December 25, 2016 — Rated 10 out of 10 by C.C. Zerorez Phoenix
What do you like about our products and services?

Friendly service!

Report a concern   December 25, 2016 — Rated 10 out of 10 by D.C. Zerorez Phoenix
What do you like about our products and services?

Floors are always cleaned well.

Report a concern   December 24, 2016 — Rated 8 out of 10 by B.C. Zerorez Phoenix
What could we do to improve?

The carpet was cleaned well and I was pleased with the result. However, the technician that services my home was rude, arrogant, disrespectful and I would never allow him to come again. I received a call asking if he could arrive before the scheduled time. I tried my best to accommodate saying I could be home 30 minutes early. He still arrived before that and was put out that I wasn't home and ready for him. He treated myself and others here so rudely. I like Zero Rez as a company and i like the product. But I expected the technician to be more friendly and courteous to me. For that reason, I would have to think twice before I use the company again.

Report a concern   December 23, 2016 — Rated 10 out of 10 by B.B. Zerorez Phoenix
What do you like about our products and services?

The customer service (Josh) was outstanding, and I was completely suprised how fast they could get us scheduled in.

Report a concern   December 23, 2016 — Rated 10 out of 10 by D.D. Zerorez Phoenix
What do you like about our products and services?

On time and did a great job. thanks

Report a concern   December 23, 2016 — Rated 10 out of 10 by Stephani Perrego Zerorez Phoenix
What do you like about our products and services?

The spray we are given is amazing!

Report a concern   December 23, 2016 — Rated 10 out of 10 by L.G. Zerorez Phoenix
What do you like about our products and services?

You do an exceptional job

Report a concern   December 23, 2016 — Rated 10 out of 10 by K.P. Zerorez Phoenix
What do you like about our products and services?

Service was good results good

Report a concern   December 23, 2016 — Rated 10 out of 10 by J.B. Zerorez Phoenix
What do you like about our products and services?

The service was outstanding from first call to schedule, follow up call, to technicians.

Report a concern   December 23, 2016 — Rated 10 out of 10 by B.B. Zerorez Phoenix
What do you like about our products and services?

No soap left in carpet

Report a concern   December 23, 2016 — Rated 10 out of 10 by L.H. Zerorez Phoenix
What do you like about our products and services?

The product you use to clean with, and it has no sent.!!!!! I've used your company since you first started in the business and used you ever since and have recommended you to many friends and family.

Report a concern   December 23, 2016 — Rated 10 out of 10 by J.K. Zerorez Phoenix
What do you like about our products and services?

GReat service and clean carpets. Wow!


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