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based on 86554 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I like the professionalism of the technician. My only suggestion would be to give some sort of discount off of the basic cleaning costs if a customer purchases the pet bio-treatment package. It seems like redundant costs.
no soap..good clean water
Carpet and couches cleaned so well. Our technician, Jeff, was punctual, informative and very polite... I will definitely use this company in the future
ON time, a good job done.
Everything I was told over the phone was true and delivered. My technician.....Robert..... was VERY professional, helpful and pleasant. The service and results are everything I expected. I would recommend you to everyone!
This is the second time I have used Zerorez, both time the service is excellent, the techs are very helpful answered all my questions, they are fast, know exactly what to do with stains and very polite. This last one was just great!! I will ask for him again when I need my sectional cleaned.
The price was higher than any other company so we expected to be 100% satisfied but were not. The couch we had cleaned still has stains. There was a rug our dog lays on that smelled and didn't even come out with their deodorizing spray. It still smells and is only 1.5yrs old.
I like how clean the carpet feels after it is cleaned
The upsales were the main reason I would hesitate to refer a friend.
Quick, easy and safe for kids and pets
Great service and professional.
Cleans well, not residue, dries quickly. Very professional staff. Thank you
It works and it gets done on time Your employee James did a great job
I was told I would receive a phone call 15 or 20 minutes before the tech arrived letting me know he was on the way.
My scheduled time was June 6th between 8 - 10 am. Kyle showed up at my door at exactly 8:00am, Very good.
The problem: I received a call from the office at 8:02 to let me know he would be there in about 15 minutes. The office blew it on that one.
The point is: I just got out of the shower at about 7:58. I did not have the 15 or 20 minutes to prepare. When I saw the van pull up in front of my house, I barely had time to even get dressed or dry my hair. Worse, I had no time for even a cup of coffee.
Poor communications from the office person. Very bad.
I've used Zerorez before and I may use them again but this service knocked the company down a notch in my eyes. Word of mouth advertising goes a long way. Just saying.
Name removed
PS: Kyle was great rate him a 10.
The office person on the phone a 7
i just don't like to recommend things to others because i do not want to be responsible if they do not have a good experience
Great service! Great communication! Carpets look like brand new! James the tech was very helpful and quick.
Use a magnetic mesh screen to block out flies and other pest that get in when the service person needs to leave doors open
carpets are great. this is the first time to clean the tile. waited 24 hours to see the final results. tile grout still has a few areas that need a touch up. I don't know how long it has been since the tile and grout were cleaned, if ever. would like to know what solution is used for the grout cleaning and Informative. will use in the future.
The best carpet cleaner I've worked with.
Your products are the best.
Love everything about the products you use! They don't have strong smells and work amazing! I've had my upholstery and carpets cleaned by you guys and have had nothing but positive experiences! Our technician was so nice and explained everything! He was awesome!
you called to confirm the time ,then called to say you were on your way . when you got here went through what we were doing, told me how long it should take. the service man Troy was very nice and know what to do thanks.
Rep was very fast and courteous.
Always on time, friendly and courteous. The price that was quoted was the price, nothing hidden once tech got out here. Have used Zerorez in the past and will continue to use them. Great work.
They did a great job on heavy traffic area
My carpet was actually clean & the guy, I think his name was Jared was really nice!
I love the no chemicals!!!
The service is excellent. They seem totally committed to pleasing the customer. We had an emergency just as they were arriving with equipment and they were very respectful as they left. We went to ER and they re scheduled with no problem. Any time I have had to change the appointment they couldn't be nicer.
Carpet is very clean and it was NOT soaking wet for hours. Loved it.
Your staff is ALWAYS so friendly. From the person I make an appointment with, to the person who calls to say the technician is on the way and of course the technician himself. I feel few companies really portray proper customer service anymore but Zerorez is all about their customers. This is my second cleaning from Zerorez and both have deserved 20 for recommendation.
Technician was timely , courteous and efficient. He did a great job in cleaning rugs and took time explaining each step. House looked great when he was done.