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based on 86554 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The correspondence was so great from the scheduling, to the contact on time of arrival and the service itself. Our tech was so friendly and did a great job! Our carpets look so fresh!
On time, friendly service, and job well done.
The Zerorez team is very professional and goes above and beyond to provide excellent customer service.
Always a professional job. The carpets look fantastic, and the technicians are very friendly and work hard.
My carpet looks beautiful now.
Very professional and reliable
Staff are friendly. They're accommodating to family needs and schedules. The carpet was fluffy and nice.
Carpets look great after the cleaning
I liked the prompt attention to service with note up charging I like that it was completed quickly in the job that very well
On time and friendly
I could of swore my quote over the phone included scotchgard but was charged an extra $75 for it. Also, the gentleman told me my master bedroom should be more because it was a larger room. I told him no one ever asked me how large the rooms were so he said he wouldn't charge me more. You guys do a good job of cleaning but I felt like there were too many hidden costs.
From the phone representative to the gentleman who cleans my carpet, ALWAYS professional and courteous. Thanks once again for such great service!
the guy who came out was nice. thank you Trey
Your technicians are very knowledgeable about your products and able to convey how the products will work on my carpet and tile floors. They were extremely courteous and performed the job quickly and efficiently.
This was my first time using zero rez and I was very pleased. Compared to the other carpet cleaning service I had used in the past, zero Rez was outstanding. Kyle explained the process when he arrived and the carpets look brand-new even though they're 14 years old. Thank you!
very professional and effective
There were certain specifics I had requested and they were not done.
It's always easy to make an appointment, estimates are accurate, prices are reasonable, technicians are prompt, friendly, professional and thorough, and results are consistently very satisfactory!
Fast, easy, efficient and is exactly what was advertised
Troy was very through, and professional. He explained the process and worked quickly. The carpets came out beautifully. The one area of concern the stain has not come back. I will write again in 1 month and let you know if that is still the case.
Zerorez does not use SOAP! My renter actually used another carpet cleaning service the week prior that did not get the carpet clean AND he put "extra cleaners and brighteners" on the carpet. UGH! This vendor told me I should vacuum 24 hours later to remove the dried "residue". I then scheduled with Zerorez to remove what was left in the carpet.
Best experience ever! Our serviceman made our carpets look new again, feeling very grateful:)
Were late way beyond the expected time, and there was no communication/call regarding ETA.
The carpet is not crunchy afterwards. Seems to be really clean after. Like no chemicals for the dogs to be on.
Jeff was professional, thorough and explained everything he was doing and what the product does.
The carpets are nice and clean! Kevin did a great job. It took about two and a half days for the heavy spots to dry up, but they look a lot better than they did in the beginning. I like the fact that I don't have a crunchy rug.
Really liked our service person.
Very honest.
I like that you use natural products. Also was impressed how careful they were about doing my rugs since they thought it was jute and would buckle, but luckily there was a sticker on one of the rugs that told of the materials in the rug. They called the company to see if they could go ahead and wash the rugs and were told they could, that the material in the rugs wouldn't buckle. The white rug came out a lot cleaner, in fact it makes the room look larger. I was also impressed with the speed in which they did the work and the drying time didn't take long. The price was also very reasonable. I was very satisfied with the work.
Randall P cleaned our white love seat. Our little dog caused many spots. Whatever you do, don't use carpet cleaner on upolstry. Randall worked very hard to Get it clean. I was satisfied with the results. I plan on using Zeroez to clean our tile and grout.
Name removed
Professional, friendly and efficient.