Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84593 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 5, 2017 — Rated 10 out of 10 by S.M. Zerorez Phoenix
What do you like about our products and services?

Your staff is friendly and professional. The carpets and tile looked great.

Report a concern   March 5, 2017 — Rated 10 out of 10 by L.K. Zerorez Phoenix
What do you like about our products and services?

Prompt and efficient service and the technician was very professional.

Report a concern   March 5, 2017 — Rated 10 out of 10 by B.H. Zerorez Phoenix
What do you like about our products and services?

No harsh chemical smell since no harsh chemicals used. Dried quicker than anticipated.

Report a concern   March 5, 2017 — Rated 10 out of 10 by Maegan Holland Zerorez Phoenix
What do you like about our products and services?

No chemical cleaning that does an amazing job!

Report a concern   March 5, 2017 — Rated 10 out of 10 by T.H. Zerorez Phoenix
What do you like about our products and services?

Great people and overall great service!

Report a concern   March 5, 2017 — Rated 8 out of 10 by C.U. Zerorez Phoenix
What could we do to improve?

Scheduling could be improved. Our window was 3-5pm. Our tech arrived at 6pm and finished the job around 10pm. Long night. Also, an irreplaceable souvenir was broken during the service. It was totally an accident but it still happened. The tech was nice about the situation. Despite all of the above, we are extremely pleased with the results of the cleaning.

Report a concern   March 5, 2017 — Rated 10 out of 10 by F.K. Zerorez Phoenix
What do you like about our products and services?

Very friendly worker, no horrible smell, and got all stains out.

Report a concern   March 5, 2017 — Rated 10 out of 10 by S.W. Zerorez Phoenix
What do you like about our products and services?

easy to schedule, the techs came on time, did an add on with no problem

Report a concern   March 5, 2017 — Rated 10 out of 10 by C.D. Zerorez Phoenix
What do you like about our products and services?

Very nice and knowledgeable staff, carpet looks great after a couple of pet stains.

Report a concern   March 5, 2017 — Rated 10 out of 10 by R.S. Zerorez Phoenix
What do you like about our products and services?

Quick, professional and informative.

Report a concern   March 5, 2017 — Rated 10 out of 10 by Monica Decker Zerorez Phoenix
What do you like about our products and services?

The technician was very nice and explained everything clearly and in a friendly way. He also made good suggestions and did a great job!! Thank you!

Report a concern   March 5, 2017 — Rated 9 out of 10 by Y.F. Zerorez Phoenix
What do you like about our products and services?

Fast, friendly and knowledgeable

Report a concern   March 5, 2017 — Rated 10 out of 10 by Debie Laughlin Zerorez Phoenix
What do you like about our products and services?

Carpets dry fast and there is no odor afterwards.

Report a concern   March 5, 2017 — Rated 8 out of 10 by R.C. Zerorez Phoenix
What could we do to improve?

Price

Report a concern   March 5, 2017 — Rated 9 out of 10 by R.K. Zerorez Phoenix
What do you like about our products and services?

My carpets got really clean. They look like new again.

Report a concern   March 5, 2017 — Rated 10 out of 10 by T.J. Zerorez Phoenix
What do you like about our products and services?

Reasonably priced and I like the fact that you don't use harsh chemicals

Report a concern   March 5, 2017 — Rated 10 out of 10 by Rachel Coleman Zerorez Phoenix
What do you like about our products and services?

Stains that I never thought would come out, are compeletely gone!

Report a concern   March 4, 2017 — Rated 10 out of 10 by N.T. Zerorez Phoenix
What do you like about our products and services?

gets our carpets really clean.

Report a concern   March 4, 2017 — Rated 4 out of 10 by K.S. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I have used Zerorez for carpet cleaning before and was very happy with the results. This time I was getting my tile/grout cleaned in kitchen, family room, living room, entry way, bathroom, laundry room.

After the cleaning was done (and still wet) my 24 year old son and I went out for the afternoon and dinner. When we came home about 4 hours later, I noticed several areas that were missed and grout was still gray (instead of saltillo color). I also noticed many places where the grout had a white layer on it. There were also places where the floor was sticky and other places where it was crunchy (crystal like). Then my son was walking around without his shoes (barefoot) and it left footprints on the tile wherever he walked. (His feet were clean).

So I am not sure if this is what was supposed to happen, but it was not what I expected.

Report a concern   March 4, 2017 — Rated 10 out of 10 by L.M. Zerorez Phoenix
What do you like about our products and services?

You do a perfect job EVERYTIME !!!!!! We were EXCEPTIONALLY SATISFIED with SAM!! He did an amazing job and WE WILL DEFINATELY request him in the future !!!! If I were you I would make SURE he stays with your company !!!! He is a very hard worker, friendly, respectful young man !!!!

Report a concern   March 4, 2017 — Rated 10 out of 10 by Kim Davies Zerorez Phoenix
What do you like about our products and services?

After Zerorez, my tile, grout and carpet truly looked new again. My only regret was not calling sooner! Customer service seems to be a priority in your company. Fabulous expert!!

Report a concern   March 4, 2017 — Rated 1 out of 10 by L.K. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

It's been more than 24 hours and the carpet is still damp in places. And even though the tech did the pet treatment the house smells like wet dog. The tech was good and did a good job I'm just thinking that perhaps your 'special' water isn't all it's cracked up to be.

Report a concern   March 4, 2017 — Rated 10 out of 10 by Jo Ann Hill Zerorez Phoenix
What do you like about our products and services?

They are on time and explain what is going on with my carpets. Very respectful techs.

Report a concern   March 4, 2017 — Rated 9 out of 10 by B.T. Zerorez Phoenix
What do you like about our products and services?

Good products, quick service.

Report a concern   March 4, 2017 — Rated 10 out of 10 by C.W. Zerorez Phoenix
What do you like about our products and services?

The rugs are very clean now. Brian did an excellent job and we were very pleased.

Report a concern   March 4, 2017 — Rated 10 out of 10 by Susan Hartz Zerorez Phoenix
What do you like about our products and services?

Everything! Brian was courteous, informative and professional! I was so impressed with him that I offer a tip and he refused!He commented that the company doesn't allow tips! We believe that tips are a very good thing! If no tips please give him kudos! I do wish the company allowed yard sign! We have a lot of street traffic and we are very proud of the Zerorez service! We'd be happy to brag!

Report a concern   March 4, 2017 — Rated 10 out of 10 by Brad Morin Zerorez Phoenix
What do you like about our products and services?

We loved how hard working, professional, and friendly our "flooring specialist" was.

Report a concern   March 4, 2017 — Rated 10 out of 10 by D.Y. Zerorez Phoenix
What do you like about our products and services?

Very reliable and respectful

Report a concern   March 4, 2017 — Rated 10 out of 10 by Jody Wirth Zerorez Phoenix
What do you like about our products and services?

Service was amazing!

Report a concern   March 4, 2017 — Rated 10 out of 10 by S.L. Zerorez Phoenix
What do you like about our products and services?

appointments timely and very courteous employees.


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