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based on 86554 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Quick, professional and you do a great job.
They were safe and dried quickly.
Your man said that pet stains could not be guaranteed to be removed. He was right they did not come out. It is still disappointing to spend several hundred dollars and not have the stain removed.
During my call to make the appointment I shared with the person on the phone that I was calling because of pet stains. I recently adopted a dog and the training has been difficult. I was told that regular cleaning may be enough but that the tech would evaluate and then if needed may need deeper cleaning. Phone person said he would price out per stain but never mentioned how pricey that could be. I know it could be my fault because I didn't ask the cost per stain but in my mind I assumed it would be less than $25 a stain which is what I learned from the tech.
I did agree to just let him do a regular cleaning to see how that would go. As he left the carpet looked okay but it wasn't until time passed while it was drying that the pet smell/urine just kept getting stronger and stronger. I was extremely disappointed. I feel the tech could have warned me that the regular cleaning could just bring that smell to the surface.
I had explained to the phone person my biggest wish was that the smell go away with the hope that the dog wouldn't continue to smell and re-soil the carpet.
Just not the experience I was hoping for.
Very polite and professional. Carpet hadn't been cleaned in some time, i was excited for getting them done. Super happy when they turned out cleaner than I thought they would! Thank you
The men who came were exceptionally nice and you could tell they were working really hard. My carpets just don't look any better. We only have four year old carpets, and we don't allow food or shoes on them. So they aren't trashed, just needed a good clean, but they sadly don't look any better.
I can breathe again. Alleluia! The chemical free process is the ONLY way to go. Been a customer for years & everyone I recommend loves it!
The technishine was very curtious, informative and polite. The Jan b he did was wonderful.
Fast and friendly
No chemicals - reasonably priced
Had car detailed and where water / cleaner settled, when dried, looks worse now than before seats were detailed especially on drivers seat. I was assured it was just wet and would be fine when dried, but surprise.
Now I am happy with tech's customer service in house, but not with car at this time
I sent an email with pictures, but did not get a response which is a little concerning as well. One would of thought that my email with photos would have at least Get a reply.
Had to call them to voice my concern and set up an appointment for someone to come out and inspect. Now I am not sure if that person will be equipped to redo car cleaning, but am optimistic
Tyrone did an awesome job, carpet looks wonderful.
Great job on the tile and carpet!
Loved the service, the promptness, the friendliness of Chris, and most of all how clean my carpet was👍🏻👍🏻👍🏻👍🏻👍🏻
Brian did an excellent job on both the tile and the carpet. It looks amazing. I have referred you to my dad. He will be setting up service soon.
We were very please with the service, the tech had great customer service skills, he answered all questions to our satisfaction. The carpets look absolutely great, nice and clean, even the pet stain is totally gone,
Thank you.
Please advise management that the tech did an excellent job all the way around.
Caame during the appointed hours and did a great job cleaning the carpets.
Zerorez cleans better than any other Carpet Cleaning Company I have ever used. Carpets cleaner and look almost like new again. Also, lasts longer than any other company or product
Zerorez is the ONLY carpet cleaners I trust. I have used them for 5 years. My carpets are spotless and the protectorate and spot cleaner are the only thing that keeps my very light carpet looking it's best.
Zerorez is fabulous. From the time the appointment was set they made sure all questions were answered, gave us a quote that was what we actually had to pay, considerate of time by being on time or in our case had a cancellation and was able to come earlier, friendly office and carpet cleaner. Was able to get out a candle stain on our carpet. Would definitely use again and recommend to others. Thank you!!!
The technicians that came out did a very good job cleaning our sectional. They were very detail oriented. I looked over the sectional and they did not miss a spot. Couch looks as good as new.
good work
The truck broke down and instead of sending another truck right away, they sent a mechanic first that couldn't fix it then eventually sent another truck. The crew started on the carpets an hour and 45 minutes after they arrived, about the time they should have been finishing.
Other than that the crew was great and did a really nice job.
Looks cleaner than any other carpet service I have used
Customer service and products are great.
Very good
The team who cleaned our carpets were friendly and efficient. The carpets look and feel clean. There is no chemical odor - no odor at all, just a really clean feel.
Great service, competent technicians, reasonable price, and, our carpets stay clean!
Clean feelling
I have already referred a new customer to you, Patricia Long! She was thrilled with the job you did for her! The carpets here at the store look amazing.
Thank you!