Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84594 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 21, 2017 — Rated 10 out of 10 by Audrie Ouellette Zerorez Phoenix
What do you like about our products and services?

this was the 3rd (??) time I used Zerorez from the moment you call and get the voicemail, you know the experience will be over the top. The technician was great, thoughtful, polite. Worked efficiently and quietly.

Report a concern   March 21, 2017 — Rated 10 out of 10 by Mike Robinson Zerorez Phoenix
What do you like about our products and services?

Your process is so much less disruptive than other processes and just as effective.

Report a concern   March 21, 2017 — Rated 10 out of 10 by C.M. Zerorez Phoenix
What do you like about our products and services?

Your company made our carpets looks like new again. With Kids, a dog, and a cat the carpets get plenty of use. Amazing how good the tile looks also. Very satisfied.

Report a concern   March 21, 2017 — Rated 10 out of 10 by B.S. Zerorez Phoenix
What do you like about our products and services?

Steve was very informative & helpful.

Report a concern   March 21, 2017 — Rated 10 out of 10 by P.S. Zerorez Phoenix
What do you like about our products and services?

the courteous service (like we received from Jeff) and the results are great.

Report a concern   March 21, 2017 — Rated 9 out of 10 by M.B. Zerorez Phoenix
What do you like about our products and services?

You were able to remove stains that no one else could remove, and the carpet stays clean longer because you don't use shampoo.

Report a concern   March 21, 2017 — Rated 10 out of 10 by G.A.F.G.D.D. Zerorez Phoenix
What do you like about our products and services?

They do a great job, always!

Report a concern   March 21, 2017 — Rated 9 out of 10 by L.L. Zerorez Phoenix
What do you like about our products and services?

On time, nice guys, do a great job - efficient!

Report a concern   March 21, 2017 — Rated 9 out of 10 by D.T. Zerorez Phoenix
What do you like about our products and services?

Arrived on time and extremely professional.

Report a concern   March 21, 2017 — Rated 0 out of 10 by S.W. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I had asked about getting the carpet clean at the edges near the wall. I was told that would not be a problem when the appointment was made. When the technician started cleaning the carpet he said the dark edges could not be cleaned. This was basically the main reason I wanted the carpet cleaned. Also the carpet is hard and crunchy, no better than the last time I had it cleaned using an inferior company with a Groupon voucher. I would appreciate a visit to show you how bad the carpet turned out. I have only minimally walked on it since it upsets me to the point of sleeping on the couch downstairs.

Report a concern   March 21, 2017 — Rated 10 out of 10 by J.S.S. Zerorez Phoenix
What do you like about our products and services?

Carpet cleaning

Report a concern   March 21, 2017 — Rated 10 out of 10 by J.S. Zerorez Phoenix
What do you like about our products and services?

Knowlagable staff frendley service and great results

Report a concern   March 20, 2017 — Rated 10 out of 10 by Peggy Beaulieu Zerorez Phoenix
What do you like about our products and services?

No matter how dirty my carpet is it always looks new when Zerorez leaves !!!!

Report a concern   March 20, 2017 — Rated 10 out of 10 by L.H. Zerorez Phoenix
What do you like about our products and services?

Quick and courteous. Very thorough and willing to assist with moving furniture.

Report a concern   March 20, 2017 — Rated 10 out of 10 by D.M. Zerorez Phoenix
What do you like about our products and services?

That there are no chemicals, or soap, and that the high water temperature with the water cleans and dries fast. The techs are very helpful and provide information to questions.

Report a concern   March 20, 2017 — Rated 10 out of 10 by G.S. Zerorez Phoenix
What do you like about our products and services?

The tech was friendly, informative and did a great job.

Report a concern   March 20, 2017 — Rated 10 out of 10 by P.D. Zerorez Phoenix
What do you like about our products and services?

Always on time Service people are courteous. Carpet is very clean & dries very quickly

Report a concern   March 20, 2017 — Rated 10 out of 10 by Erika Goethe Zerorez Phoenix
What do you like about our products and services?

naturally based

Report a concern   March 20, 2017 — Rated 10 out of 10 by S.W. Zerorez Phoenix
What do you like about our products and services?

On time and extremely professional.

Report a concern   March 20, 2017 — Rated 10 out of 10 by M.N. Zerorez Phoenix
What do you like about our products and services?

My carpet looks great and my tile was cleaned for the first time and looks wonderful!

Report a concern   March 20, 2017 — Rated 10 out of 10 by B.A. Zerorez Phoenix
What do you like about our products and services?

The Tech that came out was friendly knowledgeable and very kind. Carpet looks great but did take just over 24hrs to dry to put furniture back.

Report a concern   March 20, 2017 — Rated 10 out of 10 by M.L.C. Zerorez Phoenix
What do you like about our products and services?

Nothing left in the carpet to attract dirt.

Report a concern   March 20, 2017 — Rated 10 out of 10 by Brooke Taber Zerorez Phoenix
What do you like about our products and services?

I liked that he was quick but thorough. I like that my house didn't smell like chemicals and that my carpet did not feel crunchy after it dried.

Report a concern   March 20, 2017 — Rated 10 out of 10 by Matt Wall Zerorez Phoenix
What do you like about our products and services?

The know the carpet is clean and that's peace of mind!

Report a concern   March 20, 2017 — Rated 7 out of 10 by C.P. Zerorez Phoenix
What could we do to improve?

More competitive pricing

Report a concern   March 20, 2017 — Rated 10 out of 10 by B.S. Zerorez Phoenix
What do you like about our products and services?

It dries the carpet quickly and it doesn't leave it crunchy.

Report a concern   March 20, 2017 — Rated 6 out of 10 by E.J. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

There are still spots on the carpet in front of the sofa. Even though the service tech was nice about it he knocked a hole in the wall here he entered with the hoses. He did do one of the rooms scotch guard for free to offset the price to fix it but it still happened. It also took 16 hours for the carpets to dry and that is with the air conditioner set at 72 and all the fans on in the house.

I also requested that he look at the white wool berber to see if you could clean it and he did not advise me on that.

It would be helpful to have a tech come back out to address the stains in front of the sofa.

Report a concern   March 20, 2017 — Rated 10 out of 10 by Jessica Quihuis Zerorez Phoenix
What do you like about our products and services?

Technician was friendly and quick, results were great!

Report a concern   March 20, 2017 — Rated 10 out of 10 by K.K. Zerorez Phoenix
What do you like about our products and services?

Very quick response, reasonably priced, and the process/product works fantastic!

Report a concern   March 20, 2017 — Rated 10 out of 10 by C.G. Zerorez Phoenix
What do you like about our products and services?

gets carpets clean! no chemical smell, and no crunchy residue.


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