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based on 86553 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Technician was very knowledgeable and very friendly. Thank you!
Nothing to improve was fine
Technician was very polite knowledgeable, and efficient. Even though our carpets had not been cleaned in neary two years, our carpets now look new. Love your service. Will continge to use ZEROREZ.
Carpet looks great.
My carpet cleaning service was great and the tech, Luis, was efficient and thorough. My problem was with the scheduling process. I scheduled my appointment for Tuesday 7/25/17 because that was my day off from work. Somehow this was lost in translation. When I didn't get an appointment reminder, two days before my appointment, I called Zerorez to confirm and was informed that my appointment was scheduled for Wednesday 7/26/17. I was informed that someone would give me a follow up call regarding this issue, but I never heard from anyone. I rescheduled and again didn't receive a reminder call which I was told I would. I checked my messages on both my home and cell phones and never received calls on either phone. I've used your business before, but have not had issues like this in the past. It was slightly disappointing because your company has always been so professional. I will try again in the future, hopefully receiving better customer service.
Sincerely,
Name removed
(48Phone number removed
Both service and timeliness were great very professional and did a great job very pleased
The man who service our carpets was great. He did a good job and was professional. We never heard from the company before our service and so I called the same day and they gave me the wrong time for a service window and the carpet cleaner showed up an hour earlier than what I was told.
Did not clean as expected. All the hype and advertisement from Tim & Ben who highly recommend you and "if you're not completely satisfied, will come back, etc. etc." I have had many carpet cleaners and decided to choose Zerorez from the positive advertisement, but again, this is just another false advertisement and very disappointed comparing Zerorez with other carpet companies I have used, as the smell is still there and being charged an exuberant charge should have got the smell out and everything cleaned 100%. Will not recommend Zerorez and the false advertisement needs to stop playing on 102.5 KNIX!
Clean product
personable, friendly service.
carpets got clean!
I used Zerorez while living in Minnesota and now use them for services in Arizona. They do great work at a competitive price!
Zerorez was recommended for their pet treatment and I'm not satisfied with it. It actually smells worst than it did before
No soap. Like the feel of the carpet after it's cleaned. Best professional service by technician and office personnel. Scheduling is the best.
Quality work and great customer service !
I like the eco friendly service as well as the professionalism of the technician.
Floors look great!
The price was exactly as quoted. Kyle was professional and thorough.
Easy, convenient and great job!
No chemicals were used to clean carpet!
Company is very professional and efficient!
I like that you don't use harsh chemicals. Service was professional and the carpets looked great.
Professional, on time, courteous, friendly staff and carpets come out great!
Professional, great job done. I would be happy to use them again on all accounts.
The technician did a very good job on our carpet we have kids so we really had a lot of stains that he definitely got out of our carpet
Our 13-1/2 year old carpeting was just shampooed br Zerorez and it is beautiful! We are so pleased with the way it turned out.
My husband and I do not wear shoes in our home and only company don't remove their's. There was only one area in front of one of the love seats that showed soilage. When the technician checked the carpeting, I called it to his attention. When he was finished with the cleaning, there was absolutely no trace of soilage.
I truly recommend Zerorez for your carpet cleaning needs. My next venture with them will be cleaning my tile, and this will happen in September. I am definitely looking forward to getting my tile cleaned by Zerorez!
Jeanne Last name removed
Surprise
Jeavv
When my wife had cleaned the carpet better before. After the tech left she cleaned the last four spots that your carpet cleaner didn't
Hi. For one the tech was done very fast. I hope that he put the treatment on and did what he was supposed to. Also, my carpet is only 2 years old. And the tech said that an area in my son's room wouldn't come clean because of wear. He is 17 years old. Not a little kid. My
friend used your company yesterday and she said her carpet looked great. Her carpet is at least 5 years older than mine so I dont understand why he couldn't get the carpet clean??
THE SPOTS THAT WERE THERE BEFORE CLEANING, SHOWED UP AFTER 1 DAY. WHAT A WASTE OF MONEY. I THINK I COULD HAVE DONE AS WELL WITH MY PORTABLE CARPET CLEANER AND SAVED THE MONEY.
The Technician was on time, professional and efficient. The carpets came out nice!
Service is always great. We use Zerorez for our dental practice. Never disappointed. We also use the empowered water for cleaning and maintaining the floors in between cleanings.
Great service, clean carpets!!