- Phone: (480) 507-2419
- Visit Website
based on 86553 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The technician was right on time and very courteous. He took care to be neat and protect our home during the cleaning. My wife appreciates that there were no strong smells afterwards.
He had us check his work both during and after the cleaning and didn't leave a drop of water on our hardwood in the hallway. Nice job!
great job!
Prompt, courteous and thorough. I told him what we needed. He listened and repeated back to me to make sure we both were on the same page.
We have used Zerorez before but this is the best person we have had.
Carpet did not look clean, and did not smell good. Not happy w the cleaning at all
The customer service from booking online a verification email an actual phone call confirming the time another call for arrival and the tech was on time and professional
Very professional
I like that you are professional, organized and you have a great product that I really cleans my carpet, making them look new again.
Carpet always come out cleaner than the other guys.
Your technicians are always mindful of the surroundings their in and protect the walls and other areas.
Will use again and again.
Fantastic job and customer service!
Effective cleaning. No crunchy carpets.
My carpets look amazing and they stay clean longer. The gentleman who cleaned my carpets was a very nice guy and I am glad he suggested the pre-treatment of the carpet. I also appreciate the specials you run. I believe the price is very affordable. I also like the idea of no chemicals being used. I will use Zerorez the next time my carpets need cleaning.
Name removed
The Tech was very good, polite, efficient and was here when he said. Did a very good job.
Steve did a great job and was very nice and professional. The carpet looks nice and soft and didn't dry with that crunchy feeling that you get with most carpet cleaning companies.
Zerorez does a good job every time we use them. would recommend to anyone!
The efficiency, professionalism and very friendly attitude of everyone on the phone to Jared, our technician. He was a pleasure to have in the house and work with!
The quality of the work and the professionalism of the technician. I had 3 rooms of carpet and the kitchen tile cleaned, everything is great! Soon I will have to schedule to get the other 3 rooms of carpet done and the rest of the tile; it is a little too obvious what was done and what wasn't!
I had ordered the service to get rid off puppy odors and specifically mentioned that when I booked. Nothing was done about it. I had to call back and they had to bring a technician back out to redo it and charged me more saying they weren't told about the issue originally, which was very frusturating as that is the only reason I scheduled the apt. Unfortunately, I won't be using zerorez again.
Typical
carpet (stairs) had not been cleaned for 6 years looks great after cleaning took a little more that 24 hours to dry but other than that GREAT !
Great 👍 cleaning
Great experience. Looks to have fixed an otherwise well-trafficked carpet. My technician Cody was polite, clean, prompt (actually early) and probably should get a huge raise.
I'm very happy with the results and will recommend and use your services again when I need to.
Great worker in Troy
Great technician, great service, very happy with the work and will be using again in the future.
No mess, faster, drys quickly ,equipment clean and not dirty things being dragged in my house..could'nt be more pleased. The whole thing was so pleasant.
When it comes to the employee .....also pleasant. He answered every question to my
Satisfaction, helped me make decision. A very polite young man. Certainly a 10
The technician,Mr. Tyrone, was extremely knowledgeable and truly a professional. He answered all our questions without hesitation. He's going somewhere at Zero res. Thank you for the recomendation
I was very pleased with your quick response and the work that yo did. Thanks you so much for coming out on such short notice.
We enjoy the fact that your company uses oxygenated water instead of chemicals to clean our carpeting...safer for us & pets. Kevin did an outstanding job removing heavy traffic tracks & general ground in dirt. We are very pleased!! Thank you.
I have owned a business for 19 years in addition I have 30 years of marketing this is my complete honest opinion of your company
1 the gal that took the original call was to chipper to enthusastic - I am sure you tell them to do that but it was TOTALLY OFF PUDDING TO ME!! She no longer had to sell your company she realized I had called before so I did not need her bs about your business]
2 EXTREMELY angry that you called me as promised 2 days in advance can't remember that gals name but she was APLUS! we all scheduled my appt for thur 2-4
3 RENEE called to say u were running TWO HOURS EARLY I MEAN COME ON!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I asked her to call me back in 15 minutes she did not I then had to call your company and hold for 10 minutes!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
4 the carpet cleaner was a 10!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! HIS NAME IS JEFF KLAUS he was expressive clear on what he could or could not do YET HE EXCEEDED MY EXPECTATIONS 10 FOLD HE DESERVES A RAISE HE IS A SUPER STAR a 10 out of 10 A PLUS if I COULD give jeff klaus a better rating then 10 out of 10 I would yet. . . .
#1 was a F a 1 out of 10
#3 was a f a 1 out of 10
I WANT TO MAKE U UR AWARE ONLY REASON GIVING U a 10 is due to Jeff Klaus if I had to rate the whole experience and include # 2 and #3 above it would of been a f but did not want to hurt Jeff and his superior services skills and knowledge he killed it got rid of stains that were so old SO HAPPY WITH ONLY JEFF out of the 3 folks I delt w/ur company
My phone representative (Renee) and the man who did it (Abel) were both extremely kind! That I very much appreciate! We were just a little disappointed that the dark traffic areas didn't become a lot lighter. He showed us before even finishing the rest of first room and asked if we would like him to continue... which was nice. But by that point you would feel terrible having him leave. We have never had our carpets professionally done, I always have done with our steamer. Our dog had a big accident, why we called, all of the rooms no longer smelled by the time he came from us cleaning ourselves. The only room that still smelled was my sons. Not sure why. He asked if we would like the ---- treatment. I declined because of chemicals. That is the reason I went with you guys low or no chemicals. I run vinegar and hot water in mine... which broke day of accident of course, again why I called. Anyway I was hoping after he finished the smell would be better, unfortunately it didn't. It has been over 24 hours and the smell is still there. Not quite sure what to do at this point. Thanks!
Clean & efficient - Trey Rogers was excellent!