Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84595 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 9, 2017 — Rated 10 out of 10 by J.C. Zerorez Phoenix
What do you like about our products and services?

Do a good job.

Report a concern   April 9, 2017 — Rated 10 out of 10 by Tamara White Zerorez Phoenix
What do you like about our products and services?

Easy, fast and efficient

Report a concern   April 9, 2017 — Rated 10 out of 10 by K.S. Zerorez Phoenix
What do you like about our products and services?

The process really CLEANS!

Report a concern   April 9, 2017 — Rated 10 out of 10 by K.P. Zerorez Phoenix
What do you like about our products and services?

Tech was friendly and explained everything to us.

Report a concern   April 9, 2017 — Rated 10 out of 10 by J.W. Zerorez Phoenix
What do you like about our products and services?

we have used zerorez many times and are very happy with the work done

Report a concern   April 9, 2017 — Rated 10 out of 10 by M.H. Zerorez Phoenix
What do you like about our products and services?

That it doesn't have any harsh chemiclas and that our carpets look amazing with exception of a few spots that have returned. Need to call to inform of them.

Report a concern   April 9, 2017 — Rated 9 out of 10 by M.D.B. Zerorez Phoenix
What do you like about our products and services?

Kyle the technician was extremely professional and kind.

Report a concern   April 9, 2017 — Rated 10 out of 10 by N.L. Zerorez Phoenix
What do you like about our products and services?

James was both conscientious and quick and pleasant.

Report a concern   April 9, 2017 — Rated 10 out of 10 by F.V. Zerorez Phoenix
What do you like about our products and services?

Service was excellent and the technician (Steve) was very informative and fast.

Report a concern   April 9, 2017 — Rated 10 out of 10 by Carlos Martinez Zerorez Phoenix
What do you like about our products and services?

Technician was fast and helpful, very satisfied with results.

Report a concern   April 9, 2017 — Rated 10 out of 10 by Jaime Vidaca Zerorez Phoenix
What do you like about our products and services?

The whole experience was awesome. Very progressional service.

Report a concern   April 9, 2017 — Rated 10 out of 10 by J.R. Zerorez Phoenix
What do you like about our products and services?

Tech did a great job very professional

Report a concern   April 9, 2017 — Rated 10 out of 10 by holly nearing Zerorez Phoenix
What do you like about our products and services?

The representative who came to our house was courtesy, professional and caring. I told him that I was a transplant patient and that I currently had pneumonia and needed to sit down while he talk"ed. He stopped in midsentence and said I am sorry you have pneumonia and I hope you get better soon". I was floored. No pun intended. Lol. Most businesses dont give a hoot about the customers. My furniture was professionally cleaned and looks much better. Thanks.

Report a concern   April 9, 2017 — Rated 10 out of 10 by Pamela Paule Zerorez Phoenix
What do you like about our products and services?

I have been a Zerorez customer for several years now and am into my second home where I have used your services. I am 100% satisfied and what I appreciate most is how professional and prompt your technicians have been. Thank you for your consistent and impressive results!

Report a concern   April 9, 2017 — Rated 10 out of 10 by W.T. Zerorez Phoenix
What do you like about our products and services?

The tech was great, friendly, informative, and did a very good job! Thank you!

Report a concern   April 9, 2017 — Rated 6 out of 10 by M.R. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Friendly service but some stains came back after only a few days

Report a concern   April 9, 2017 — Rated 10 out of 10 by R.B. Zerorez Phoenix
What do you like about our products and services?

Honesty and reasonable. Good technician.

Report a concern   April 9, 2017 — Rated 9 out of 10 by D.A. Zerorez Phoenix
What do you like about our products and services?

The worker gave suggestions and was very thorough

Report a concern   April 9, 2017 — Rated 1 out of 10 by M.J. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The person was late. Took much longer than stated. Worked primarily in the dark, because he was so late and took so long. He was answering text messages and calls while "on the clock". Left us with very wet rugs and booties to wear. Did the worst job we have ever had done.

Report a concern   April 9, 2017 — Rated 2 out of 10 by C.R. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The hidden cost for services. The agent asked me a couple questions regarding my needs and then quoted $199. I agreed and the technician came and said an addition $60 and if I want another type of service it would be an addition $500. I was ready to kick the guy out of my place I was so upset. I needed the carpets cleaned because I was having people over the next day and didn't think I had enough time to book someone else. At the end of the day I paid $260 to get the carpets cleaned and was not 100% satisfied.

Report a concern   April 8, 2017 — Rated 10 out of 10 by J.C. Zerorez Phoenix
What do you like about our products and services?

Agent was friendly, helpful and efficient. And our old worn carpet looked brand new after Zerorez was done.The tile looks fantastic as well.

Report a concern   April 8, 2017 — Rated 8 out of 10 by I.T. Zerorez Phoenix
What could we do to improve?

The tech who came out was AWESOME!! I think my expectations were too high due to all the hype JohnJay and Rich give the company. Here we are a week later and the stains are coming up again and the carpet was a little crunchy after it was cleaned. The carpet looks much better, and I appreciate the time the Tech took to take care of my rooms and hallway. The stains are absolutely one hundred times lighter than they were before, but that I can still see them disappointed me a bit. Does it look better? Absolutely! !! I just had the wrong expectations based on all the hype I've heard. I figured for the price the cleaning would live up to the hype and in my opinion it didn't.

Report a concern   April 8, 2017 — Rated 10 out of 10 by S.M. Zerorez Phoenix
What do you like about our products and services?

Everything explained up front, polite staff, good job with carpet

Report a concern   April 8, 2017 — Rated 10 out of 10 by M.P.K.H.T.S. Zerorez Phoenix
What do you like about our products and services?

Extremely friendly and professional staff. The carpet was very clean at the end.

Report a concern   April 8, 2017 — Rated 10 out of 10 by pritish pawar Zerorez Phoenix
What do you like about our products and services?

Quality of work, on time arrival, great technician. Definitely will do business again!

Report a concern   April 8, 2017 — Rated 10 out of 10 by D.L. Zerorez Phoenix
What do you like about our products and services?

It cleaned our carpets very well! They look new!

Report a concern   April 8, 2017 — Rated 10 out of 10 by J.J. Zerorez Phoenix
What do you like about our products and services?

Fantastic customer service, carpets felt great, great communication.

Report a concern   April 8, 2017 — Rated 10 out of 10 by S.H. Zerorez Phoenix
What do you like about our products and services?

Techs are professional, clean and thorough. Carpets and tile flooring look like new. No residue left on carpet,\.

Report a concern   April 8, 2017 — Rated 10 out of 10 by D.R. Zerorez Phoenix
What do you like about our products and services?

Great service, product dries quickly with a nice clean effect

Report a concern   April 8, 2017 — Rated 10 out of 10 by T.T. Zerorez Phoenix
What do you like about our products and services?

The carpet looks like new and the service was outstanding!


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