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based on 86553 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Easy to set up appointment, good communication from personnel, tehnician pleasant and efficient, price fair, carpets look great.
google survey done.
Technician was very knowledgeable and I liked the fact that not much water is used in the cleaning process, i.e., dries much faster.
Just one minor item, when I called and made the appointment, I had to cancel and reschedule, but did not receive a reminder call and times as to when the technician would show up nor did I receive a call the day of the carpet cleaning 15 minutes prior to when we were to expect the technician.
Not happy with results of cleaning......tech said carpet fibers were worn.....I spent 3 hours working on areas that didn't come clean 2 days after he finished.. Guess what? It's 100% better than when he left. I won't use you again. :disappointed after the reviews I read and 2 people referred me to you. Carpet was just plain dirty as the water was dirty not due to worn carpet.....
Actually I spent 184.00 on a 109 3 room special.....kinda a pricey.......I would like a refund not satisfied at all......not when I had to redo it all again!
Very professional, took out my spots, and my
carpets look great!
A little pricey compared to others and some stains were not removed.
Just very minor things. Kinda frustrating trying to explain different sizes of rooms, when I know the total square footage of what I want cleaned. Also when I called I had to listen on the recordings all about it how u call two days in advance for a 2 hr window. I had to call the evening before to find out. When I did there wasn't any sort of "sorry for that." Sometimes just a small acknowledgement goes a ways.
The tech was very nice and professional, he was very thorough so in that regard he deserves a 10. I was only disappointed because he could not remove the stain which I understand is not a guarantee but I was then able to remove the stain myself a few days later. I guess I was disappointed that I paid over $100 to remove a stain and ended up removing it myself.
We had Devarr Snyder and this young man was very polite and considerate of the walls while pulling the hoses through the house. Did a great job cleaning and treating the carpet. We have had Zerorez on many occasions in both of our houses and would highly recommend them. Products very efficient for our needs.
Polite, on-time and the carpets look and feel very clean...no crunchy detergent feel!
The tech came right on schedule, went over the plan with me and did a fantastic job. Gave me tips on maintaining the carpet. I had gotten in on one of the specials and the price was reasonable and affordable. The carpet was completely dry the next day Thank you Zerorez and Trey ( I think that was his name) Good job.
I will use Zerorez again.
I am grateful for a cleaning system that does not leave dirt attracting residue. Equally, I am please with the integrity of the technicians who have come to my home.
I guess I thought my carpets would look cleaner...
Fast and friendly service! The carpets looked good!
Quick, thorough, honest, and definitely clean!
We LOVE ZEROREZ 👏👏👏
Our carpets and furniture look FANTASTIC ‼️👏 Thank you for having great employees to make our carpets, furniture and homes spotlessly clean❤️❤️❤️
Personal are on time, polite and know their business! This was the third time they were here and the second time for zero Rez. I did not like the steam cleaning, which I had once, because the spots returned. This does not happen when I had zero Rez. I highly recommend this company!
The technician was very professional and did an excellent job cleaning our carpet.
Very happy with the service and how the carpets got cleaned. Would recommend to family/friends
Excellent service.
Quick, clean and professional.
It's always a good experience with Zero Rez. They're on time and always do a great job. The carpets look almost as good as new. No crunchy carpet when it dries either. The grout in the kitchen tile is always spotless when they're finished.
My service man was very informative and pleasant.
Everything, service is wonderful my carpets have never looked better. Louie's was terrific he was professional friendly and did a wonderful job thank you so much!!
My carpets look amazing and the service was professional
The technicians were efficient and the carpets and tiles looked very good.
Your cleaner can bring a vacuum cleaner and not charge the client $10 a room to vacuum
We got off to a rough start, but Zerorez showed in the end "customer first". They did not make their two hour arrival time. We were unable to reschedule for another date and they worked us in that day and gave us a very generous discount. We were very pleased with the quality of work
performed. Will definitely use them again.
Great service - very thorough
Fast work, good work. Will call on you again in a few months.