Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84595 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 5, 2017 — Rated 10 out of 10 by S.L. Zerorez Phoenix
What do you like about our products and services?

Friendly, professional, knowledgeable

Report a concern   April 4, 2017 — Rated 10 out of 10 by K.E. Zerorez Phoenix
What do you like about our products and services?

Technicians are prompt, knowledgable and friendly. I love that my carpet is not crunchy and not only looks clean but smells clean.

Report a concern   April 4, 2017 — Rated 2 out of 10 by D.O. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Carpet remained wet for over 24 hrs even after leaving windows and doors open until late the first night. Have never had carpet take this long to dry even when we did it ourselves. Also several spots that should have been removed are still there. We also mentioned to rep that we wish we could dye our carpet since it is in good shape but we don't care for the current color. Next day we received an email stating you offer this service but the tech failed to share this with us.

Report a concern   April 4, 2017 — Rated 9 out of 10 by C.H. Zerorez Phoenix
What do you like about our products and services?

Very friendly customer service!!! It is a lost art!

Report a concern   April 4, 2017 — Rated 10 out of 10 by V.S. Zerorez Phoenix
What do you like about our products and services?

Good cleaning

Report a concern   April 4, 2017 — Rated 10 out of 10 by B.P. Zerorez Phoenix
What do you like about our products and services?

The cleaning process works quite well. The employees are very personable and polite.

Report a concern   April 4, 2017 — Rated 9 out of 10 by A.R. Zerorez Phoenix
What do you like about our products and services?

Service man was very nice but prices are a bit high.

Report a concern   April 4, 2017 — Rated 10 out of 10 by C.S. Zerorez Phoenix
What do you like about our products and services?

No odor safe around our pets

Report a concern   April 4, 2017 — Rated 10 out of 10 by A.W. Zerorez Phoenix
What do you like about our products and services?

Everything, good prompt service, good service men.

Report a concern   April 4, 2017 — Rated 10 out of 10 by D.M. Zerorez Phoenix
What do you like about our products and services?

Honest and hardworking technicians

Report a concern   April 4, 2017 — Rated 10 out of 10 by R.W. Zerorez Phoenix
What do you like about our products and services?

Tech arrived on time after we received a 20 - 25 minute advance notice call. Tech explained process used and made sure we were satisfied prior to leaving.

Report a concern   April 4, 2017 — Rated 10 out of 10 by J.L. Zerorez Phoenix
What do you like about our products and services?

No chemicals

Report a concern   April 4, 2017 — Rated 10 out of 10 by R.O. Zerorez Phoenix
What do you like about our products and services?

Representative was helpful, informed and professional. Drying time was very good.

Report a concern   April 4, 2017 — Rated 10 out of 10 by R.F. Zerorez Phoenix
What do you like about our products and services?

Very professional. carpets look great

Report a concern   April 4, 2017 — Rated 10 out of 10 by J.G. Zerorez Phoenix
What do you like about our products and services?

THE TECHNICIAN WAS VERY COURTEOUS AND PROFESSIONAL AND DID AN EXCELLANT JOB.

Report a concern   April 4, 2017 — Rated 10 out of 10 by D.T. Zerorez Phoenix
What do you like about our products and services?

I was amazed how clean the spot on the floor looked after he finished cleaning it. I was very pleased with his work.

Report a concern   April 4, 2017 — Rated 10 out of 10 by L.M. Zerorez Phoenix
What do you like about our products and services?

We are very pleased with your products and services. Your technician was
very professional and pleasant. Before he started he went over what he was
going to do.

Report a concern   April 4, 2017 — Rated 10 out of 10 by J.P. Zerorez Phoenix
What do you like about our products and services?

The guys are always so nice and honest! Great customer service!!

Report a concern   April 4, 2017 — Rated 10 out of 10 by M.M. Zerorez Phoenix
What do you like about our products and services?

Dylan was exceptional! Very happy with results of your services.

Report a concern   April 4, 2017 — Rated 10 out of 10 by Tina Daughter Zerorez Phoenix
What do you like about our products and services?

I liked the reputation prior to contacting Zeroez. The folks are friendly, polite, prompt and conscientious. I only have one issue. The carpet was only 3 months old and we have a spot in the middle of the living room floor - the main reason for getting the carpets cleaned - the spot has reappeared and is more noticeable than prior to cleaning.

The remaining areas look awesome. I was disappointed with the spot as the advertisements state that spots will not reappear.

Nonetheless, I will be calling Zeroez to clean my travertine throughout my home and to clean my sofas. I am anticipating great results.

Thanks,

Report a concern   April 4, 2017 — Rated 10 out of 10 by Joedy Allison Zerorez Phoenix
What do you like about our products and services?

In-like other products or services, Zerorez ACTUALLY does exactly what it says. I Love Zerorez. I have told everyone I know about Zerorez.

Report a concern   April 4, 2017 — Rated 10 out of 10 by James Vaughn Zerorez Phoenix
What do you like about our products and services?

It works.

Report a concern   April 4, 2017 — Rated 2 out of 10 by T.C. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Very friendly staff however, the carpet was left feeling very crunchy and I felt several spots on the rug did not get cleaned.

Report a concern   April 3, 2017 — Rated 10 out of 10 by R.G. Zerorez Phoenix
What do you like about our products and services?

Easy to schedule and does not cause stain to reappear

Report a concern   April 3, 2017 — Rated 10 out of 10 by T.P. Zerorez Phoenix
What do you like about our products and services?

I like that you don't use chemicals and it is safe for animals and babies. The staff are great!

Report a concern   April 3, 2017 — Rated 10 out of 10 by Amanda Palmay Zerorez Phoenix
What do you like about our products and services?

How clean our carpets turn out and the service staff that comes to the house is always really great.

Report a concern   April 3, 2017 — Rated 10 out of 10 by Tom Fitsimones Zerorez Phoenix
What do you like about our products and services?

So far so good with Z-Rez. Staff has been as have the services!

Report a concern   April 3, 2017 — Rated 10 out of 10 by Tina or Tom Newman Zerorez Phoenix
What do you like about our products and services?

My carpets came out cleaner than ever...the price was very competitive -- and the technician was great!

Report a concern   April 3, 2017 — Rated 10 out of 10 by K.S. Zerorez Phoenix
What do you like about our products and services?

The carpets got very clean

Report a concern   April 3, 2017 — Rated 10 out of 10 by B.C. Zerorez Phoenix
What do you like about our products and services?

Easy to schedule, everything is explained on site before the work begins, shows up on time and finishes timely.


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