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based on 86554 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The process of getting a quote, to on time arrival, to expert work were a pleasure. So many companies promise something and then don't deliver. Our carpets came out beautifully and Brian completed our job quickly and efficiently.
I will definitely recommend Zerorez to my friends and family.
Clean
Jared was professional and very knowledgeable about the product. He takes pride in his work. Highly recommended. Carpet looks new after 10 years!
I was very pleased with the results. The technician was very pleasant and professional.
No chemicals.
This was the first time I had a carpet cleaned. The technician was very nice and fully explained what was going to happen.
Love how nice staff is, very efficient with what expectations are and what result would be. Love that there was no chemical smell!
Great results and very good technician. Good value. Well done!
Yes, it was great and my service was super nice, helpful and professional.
It was the best. I love the fact that the technician was so informative about all your products and he took the time to explain everything to me and what was best for my home. He did an excellent job making sure that he got all my stains out.
I love the heavy duty machines he used on my carpets. I love how clean and fresh they are.
Excellent service. Our technician, Robert Holt, did an excellent job. We had an area rug cleaned and our tile and grout cleaned. Everything looks brand new.
Be consistent.....every tech is doing it differently and the results vary too much from one tech to another.
Everytime I have Zerorez out the process is different. Some technicians take their time and some rush. Some do pretreat different than others but no one does what they say they are going to do.
Firet time I had them out pretreat was paid for and not done. The tech didn't have any pet pretreat so he used high traffic pretreat......it had to be redone at a later date. When it was redone it was do e very thorough but I only had them redo one small area. That tech said he was a senior tech and to ask for him by name. Ext time and he would make sure it was done right. When I scheduled this cleaning I asked for him by name and didn't get him. He works out of the N. Phx office right by my house but they sent a guy from Gilbert instead....didn't understand that. Why not send the guy I asked for from the office down the street vs. the guy I didn't ask for from across the valley.
I explained how last time the tech used the wrong stuff and aomeone had to come redo it. The tech said the proper waay was to pretreat, rake it in, let it sit and extract. All he did was Apply pretreatment and extract....no rake in, no let it sit. Also, at $45 p/room on tge pretreat, they shouldn't be stingy with the stuff!
45 minutes including setup to pretreat and clean 3 large rooms a two staircases a closet and two landings is too quick.
I just wish that everything was consistent and the delivery was the same. The techs are all super nice and super accomodating but also super inconsistent.
Urine smell from small dogs still present.....
Fast service, polite service representatives.
Take the time to protect furniture in the home.
The quality, the end result, the service, the reasonable prices.
I loved how there was no smell afterwards, though I would have loved a little citrus smell. And the guy never offered me a spot cleaner for my rug to purchased. And now I hate going back to soapy spot cleaner. All in all, great experience and will have you guys out again.
Easy to schedule, pay for and quality of the cleaning job is amazing!! Every technician we've ever had has been terrific. Carpets always come out like new and smells clean without tons of chemical based smell.
Awesome work by a professional and efficient rep, believe his name was Doug. Thank you sir.
everything.
Fair pricing.
Customer service is responsive
Tech (Dave) very professional
Will continue to recommend and use as needed.
I had 5-6 real dirty areas from heavy traffic.
I really planned on eventually getting some different flooring because those areas looked so bad.
When Randall was done with the cleaning it looked good and the next day after it completely dried it looked even better.
I don't see those stains that were there before.
I'm now going to keep the carpeting I have.
Thank you for a great cleaning!!
Dr. Rick
Good
Very clean carpet , wish old dog pee stains came out 100%
Excellent service, on time arrival and great customer co-ordination.
My carpets look like new and they are 16 years old! Very pleased with the way the technicians handle themselves. I would never use anyone else to clean my carpets.
Your technicians are well-trained, do a great job, and very friendly. Our carpet has never looked better!
I like that you don't use harsh chemicals but the carpet comes out very clean!
We have used Zerorez for our tile and carpets. Each time it was very easy to make an appointment within a day or two of calling. Our latest appointment was with Victor C. He was very professional and friendly. He even noticed my son was sleeping and was very quiet. We highly recommend Zerorez and will call again in the future.
dries quickly and the technicians are always friendly and professional.
The technician was very professional and respectful. As well as on time. He completed the job quickly.
It was the first time we'd paid to have our carpets cleaned since we moved in 5 years ago. Yikes, I know! We'd cleaned them ourselves with the cleaner you can rent from the store but our carpets haven't looked this good in a long time! The technician was friendly and efficient. I'm so glad we called in Zerorez!