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based on 86554 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
My carpet always looks great afterwards.No crusty feeling.
I used your service for the first time and was very pleased. Everything came out very clean. The gentleman that came was polite and very helpful answering my questions.
Your team member was very professional and my carpets turned out amazing!
I LOVE that I won 3 free rooms! Your prices are fair to begin with, so that's also a plus. My carpet is old and needs replaced, but I was amazed at how it looked after a good cleaning. I also like that you can clean upholstery and we're able to clean my baby's rocker at the same time. Thank you!
They were right on time and didn't waste any time. I will definitely refer them to my friends and family.
I felt sorry for the 1st guy... the next day there were two guys , I think it went better.
They really got the carpet clean & it dried in the time I was told. This has not been my experience with other carpet cleaning co's. it's always taken longer. Great service & super friendly!
On time. Polite. Job well done
The individual who cleaned the carpet was professional, explained what to expect, and had very good customer service skills.
No chemicals
The cleaning was we'll done.
Very pleased
Outstanding in every aspect. First class@
Zerorez is absolutely the best way to clean carpets. Every time our carpets come out looking like new again. Carpets are soft, with no chemical smells.
Easy scheduling, good pricing, great customer service from tech in my home with beautiful results on my carpet cleaning.
The technician always does a good job. They take pride in what they do and it shows in their work.
The carpet and tile were definitely cleaner and fresher! Like the fact that there is no residue. Your technicians are always professional and pleasant! Thank You!
My tiles almost looked like they did when they were new.
You SAY that your service is 'guaranteed' for 30 days. I called within 1 hour after you leaving to report a spot that was not removed and still evident.
Now your company tells me that to come back out to reclean the spot, I would be charged all over again.
This is awful customer service and not honoring your so called guarantee forces me to give you bad reviews now and into the future. I will do what I can to let everyone I know about your ZERO quality and ZERO concern for doing what you promise to do for the customers who paid you. I will be noting your lack of care about doing the right thing for your customers to the BBB.
It's a cleaner clean. Not smelly or "deodorized". I'm not sure about the tile cleaning though.
Dvar was great... Thank you!!!!!
Abel was AMAZING! Very knowledgeable and made the carpets look like new. I will definitely use Zerorez again in the future!!
Product was great. No chemical smell after. Service by technician was exceptional.
I was impressed with the great job Dylan did and how careful he was with our furniture.
The only down side was Zerorez had called two days before our carpet cleaning was to be done on Friday and the appointment was from 10:00am to 12:00 am.
On Friday morning I received a call from Zerorez and was informed that the technician that was to do our carpet was sick and my appointment would be later that from 4:00 to 6:00pm.
While people being sick sometimes happens they should have enough technicians to cover a problem like this so originial appointments could be kept.
Professional, courteous, thorough, no chemicals. All around, great!
The The guy that came out was amazing he explained everything to me in detail I totally love how the end result was it looks amazing I love using the cleaner I purchased the extra cleaner with the mop and I just love it I would highly recommend you guys to anyone I hope all of your representatives are as great as the one that came out I think his name was Steve he should be a trainer to train everybody because he's amazing
Carpet looks like new, Jeff was awesome professional and friendly. Showed up early (he called first) and was done quickly. He let me know of some good ways to take care of spills in the future.
Product cleans very well without harsh chemicals. Price is fair. Customer service excellent. Thank you! Highly recommend.
Good people, great service and convenient appointments.
I have used Zerorez several times and have been pleased with the results each time. Joe and Raoul did a great job yesterday cleaning our master bedroom and loft carpets. The carpets look like new!