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based on 86554 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Well the first time you guys came. The guys seemed much more positive. This time the guy told me I needed to vacu.e before he could clean. Then evidently his tank was full he wasn't sure he could do it. Lastly he said it probably wouldn't be able to get the carpet clean. Could have been cleaner, although I understand about the dog urine
The best carpet cleaning we have ever had and will continue to use Zerorez as we had tried in the past other business and nothing comes close to the clean and great feeling carpet when they are done.
Luis was a great technician. He was personable and knowledgeable. I would give him a 10 out of 10 rating.
The drying process took longer than advertised; the carpet was not dry for 12-24 hours. There was a series of three phone calls, each with a different representative from ZeroRez, to confirm the date, time and amount for the appointment. Thirdly, a large spot remained so we used Resolve to remove the spot ourselves the next morning.
We had high expectations for ZeroRez because of the personal ads we heard on KNIX. We would use ZeroRez again, but feel more informed about the process now.
YOU BACK UP YOUR WORD AND DO EXCELENT CLEANING. We just had our carpets recleaned and they look great ! your servicemam was very polite and helpful.
see you in about 6 months
The OBriens
I had a great experience with Zerorez. Excellent technician, carpets are clean and soft, and great service after, as well.
Job well done, very nice people with good work ethics. We have used Zerorez several times for our carpet cleaning and will continue to do so.
Thank You
Name removed
Exemplary customer service. Vincent did a great job.
The tech was so nice. My tile feels amazingly clean. Thank you
We had a bad stain due to dirty boots. They were able to remove that and all the high traffic areas...very impressed and would use again!
Great job cleaning carpets, super polite from scheduling appointments to having the carpets done.
I like working with the owners and scheduling with Todd
The technician was great and did a wonderful job!
Our only problem was the 8 hour drying time. It really heard up the progress of putting the house furniture back together!
Punctuality! Excellent work.
Service was excellent. Arrived on time, was courteous, friendly, and knowledgeable. Carpet was cleaned beyond what I thought was possible. In the future I will not even consider calling any other carpet cleaning service. Zerorez is the Best.
Good job done, good employees.
Allow techs to take a tip.
Kevin was very friendly and informative. Sold me on the idea of doing the grout work, as I need to present this house at its best since it will be sold.
Thorough and quick.
good work.
The service man was awesome!
❤️
Service is great, technicians are knowledgeable and the carpets stay clean. Some companies use cleaning products that seem to attract dirt soon after completion. Your product does not leave any residue, and therefore the carpet stay cleaner longer.
Zerorez lived up to its promos. I scheduled my appointment for five weeks in advance as I was going out of town. I was called two days prior to appointment and given a window. On the day I was called and asked if I could be ready earlier. I said yes. The person who came was extremely polite, knowledgeable and made sure I understood exactly what was going on.
He went over the service notes when he had finished.
I will definitely be calling Zerorez again.
Thank you.
I love that it is chemical free, safe for pets, kids, AND myself. Also, I like that I know the girls on the phone when I call. They have happy employees which is a good sign. The carpet dries relatively fast which is another perk.
Carpeting looks great! Very personable person Who did the cleaning.
The associate did not use wall protectors and left smudges on all corners. He cleaned one. I have pictures. I paid extra for the sanitizer. It did not work. There is an odor that has not gone away.
When I fell on the wet floor coming down the steps and hurt myself, I am very surprised that no one from your office has yet to call me to see if I am okay. The swelling on my ankle has started to go down. I have kept ice on my knee and ankle and elevated leg.
I don't think that the loft is as clean as it could have gotten.
I would not use you again nor would I recommend your services.
The service technician was on time, he was efficient and friendly. The product cleans extremely well and I would certainly recommend Zerorez.
My carpet looks great and the service was good.
Steve did a great job and we are very happy with the results!!
Service in general was pretty much the same as other carpet cleaning services we've received in the past. The carpets still had a filmy, crunchy feeling that other service providers have which I thought was supposed to be different with zerorez based on advertisements I've heard. It wasn't a bad experience, just comparable to other companies but other companies tend to be cheaper.
On time and very friendly
It was an awesome experience. The person cleaning the carpets and sofa did an amazing job! They look almost new !!!