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based on 86552 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Natural
My carpets are soft, fresh and clean!
The service was outstanding and my tech was actually a little early which worked out great for me!
Very expensive. Tyrone was super. I paid more to have an area rug cleaned and 2 runners than the advertised price to clean 3 rooms! Ridiculous.
This is the second time I have used Zerorez. Each time the service has been exceptional. The technician was early for our appointment, was professional, helpful and very diligent in removing all visible stains. My carpets are clean and look GREAT!
Excellent customer service. The technician was professional, courteous and prompt. I like Zerorez's method of cleaning. Excellent job and affordable! Thank you for a job well done!
Good and fast service. Tech was very respectful.
The quality of cleaning is great!
Not sure if your techs are over worked or that he was having a bad day, but our experience was less than acceptable. Sorry but I doubt I will ever use zerorez again. Just a bad experience with face to face. Your phone people are awesome
We were so happy with our grout cleaning and carpet cleaning!! We will be using Zerorez from here on out!!!! The best customer service and the product is amazing!
Smaller rooms should not cost the same as larger rooms
the product, the pricing, the friendly service.
Loved this service!!!
efficient and friendly also quality of the cleaning
I use the cleaning fluid on our tile floors weekly and find it works very well.
Service was great. Friendly & courteous tech. Carpet looks new.
Everything about this company lives up to it's advertising. That is a rare quality. Reservation, call back, technician, and quality of job done was excellent. I would recommend them to anyone.
Your service is excellent. The company was recommended by a friend years ago. I had my carpets cleaned once by Zerorez but they weren't worth cleaning again. When I heard the ad that you did tile floors I was also happy to hear you could steam my cement ones. Andrew was on time, efficient and knowledgeable. He tested everything in a small spot before he actually steamed or sealed the floors. I am very pleased with the whole process.
The product is great but your tech was great as well.
Easy to use, good results
The cleaners were super friendly, helped me move my furniture( I had a newborn)! They were on time, in fact, they called and came 15 minutes early! They even used the empowered water to remove my stuck house key in the front door!They definitely went above and beyond my expectations, were super knowledgeable, and will absolutely have them back! 10 stars!👍👐
Contacted Zerorez on Thursday 07/27/17 and was unable to obtain appointment until the following Wednesday 08/02/17. Was placed on a waitlist. . .Called everyday from Saturday to Tuesday requesting to have someone come while house was still empty and before tenants fully occupied on 08/02/17. Offered to pay more, tip technician, schedule after hours, anything try to get someone to assist. Have used Zerorez (never used any other company) for over 20 years and this was the most frustrating thing as there was no one willing to help and no one willing to bother to solve a problem. It felt like I just wasn't important enough to try to find a solution and no one was willing to work extra hours do anything out of the ordinary. Always felt great about Zerorez before this. . .
It was super easy to make an appointment. Customer service is awesome and the techs are super knowledgeable and professional. Doesn't leave the carpet crunchy like other carpet cleaning companies!
We are just thrilled the way our carpets came out. James was such a nice guy and he was very professional. He didn't rush through the job and took care to not damage the hall walls.I was most concermed with the walk areas into each room but am very satisfied with the results.
I have already told my daughter about Zerorez. She is having some remodeling done and she will definitely call you when she is ready.
I will also keep in mind about having our 2 recliners done when the humidity goes away. My husband keeps remarking how good the carpets look.
We are definitely pleased and will call your company again.
Thank you,
First name removed and Jerry Brown
It's quality work, my capers come out great.
The people are quality people!!
Availability and friendly service
Very professional and knowledgeable. Great work!
Good service tech.
The gentleman doing the cleaning was very professional and informative. I felt comfortable with him. I would recommend him to others.
Professional service, no cleaning chemical smells and clean carpets!
I have had Zerorez do my carpets i think this is the 2nd or 3rd time and I am always pleased with the result. I would have liked to have availed myself of the extra's like the Scotchguard and the empowered water but being on a strict budget not possible this time. Maybe you should offer a senior discount for those of us that have to watch our pennies but still want clean carpets. On another note the technician that came Steve was wonderful and I could tell he really enjoys what he does. Very personable and professional.. I would definetly ask for him on my next cleaning.