Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 87544 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 28, 2017 — Rated 10 out of 10 by C.F. Zerorez Phoenix
What do you like about our products and services?

The whole process was very professional. Happy with results.

Report a concern   September 28, 2017 — Rated 10 out of 10 by C.H. Zerorez Phoenix
What do you like about our products and services?

He did a great job. Carpets dried in just a few hours. We had pet stains and odor, all gone!

Report a concern   September 28, 2017 — Rated 10 out of 10 by M.R. Zerorez Phoenix
What do you like about our products and services?

Empowered water has changed the game!

Report a concern   September 28, 2017 — Rated 10 out of 10 by A.W. Zerorez Phoenix
What do you like about our products and services?

I always get a great knowledgeable technician. My rugs and tile always turn out looking brand new

Report a concern   September 28, 2017 — Rated 10 out of 10 by B.P. Zerorez Phoenix
What do you like about our products and services?

Able that completed the job (carpet & tile) in my home was very courteous, professional, on time (actually early) and it was a great experience all around. The carpeted room looked like new and the grout was very clean. I will highly recommend Zerorez.. First name removed P.

Report a concern   September 28, 2017 — Rated 5 out of 10 by M.M. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

1. in the walk=in closet it took 2 days to dry and there are 2 very big yellow spots - maybe 10"x10" . Also we notice that where we had a piece of furniture covering carpet - that area has remained much whiter than the area cleaned by zero res. There is no sunlight in there and areas off the walkway wouldn't be worn - so it seems that maybe your product/service doesn't get it as clean as it could.
2 we were pleased with the upholstery cleaning on our 2 couches.
3. after carpet dried in living room, we saw several areas with spots. We are going to use a can of kem-dry to clean those, but felt that should have been done. And some areas that just didn't seem to be clean. We didn't notice until the carpet had dried - or im sure the guy would have re-treated or re-cleaned those areas.

Report a concern   September 28, 2017 — Rated 10 out of 10 by R.C. Zerorez Phoenix
What do you like about our products and services?

Troy was very helpful and answered all my questions. So service was great! The products did exactly what I was told they would, so products were great!

Report a concern   September 28, 2017 — Rated 10 out of 10 by O.C. Zerorez Phoenix
What do you like about our products and services?

We were very happy. Call us, Dave was polite, soft spoken. Cautioned us of wet tile floor. Good Job. Thanks for your service.

Report a concern   September 28, 2017 — Rated 10 out of 10 by C.F. Zerorez Phoenix
What do you like about our products and services?

Your technicians are friendly and prompt. The service is fantastic!

Report a concern   September 28, 2017 — Rated 10 out of 10 by L.W. Zerorez Phoenix
What do you like about our products and services?

I like the fact they dont use so much water and they product they use really clean. the dry time is amazing and so musty smell which is a plus.

Report a concern   September 28, 2017 — Rated 10 out of 10 by D.K. Zerorez Phoenix
What do you like about our products and services?

Joe did a fabulous job! He was professional and friendly, and our carpet and tile looked fantastic when he was through cleaning. I highly recommend Zerorez.

Report a concern   September 28, 2017 — Rated 10 out of 10 by A.Z. Zerorez Phoenix
What do you like about our products and services?

My tech was on time, friendly, and easy to communicate with. He did a great job and made me feel comfortable. I would definitely use ZeroRez for my future needs. Thanks again!

Report a concern   September 28, 2017 — Rated 10 out of 10 by R.K. Zerorez Phoenix
What do you like about our products and services?

Charlie was awesome!

Report a concern   September 28, 2017 — Rated 10 out of 10 by K.E. Zerorez Phoenix
What do you like about our products and services?

Tech was very good. Knowledge about both carpets and Tile.

Report a concern   September 28, 2017 — Rated 5 out of 10 by A.S. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Carpet was crunchy after treatment

Report a concern   September 28, 2017 — Rated 10 out of 10 by J.R. Zerorez Phoenix
What do you like about our products and services?

no chemicals! thank you!

Report a concern   September 28, 2017 — Rated 10 out of 10 by N.T. Zerorez Phoenix
What do you like about our products and services?

Safe for pets

Report a concern   September 28, 2017 — Rated 10 out of 10 by C.B. Zerorez Phoenix
What do you like about our products and services?

On time, friendly, speedy and no surprises!

Report a concern   September 28, 2017 — Rated 10 out of 10 by K.H. Zerorez Phoenix
What do you like about our products and services?

The service provider was very informative and through. He did a nice job and made sure we were happy before he left.

Report a concern   September 28, 2017 — Rated 10 out of 10 by C.R. Zerorez Phoenix
What do you like about our products and services?

Friendly guy. Fast appt

Report a concern   September 28, 2017 — Rated 10 out of 10 by T.B. Zerorez Phoenix
What do you like about our products and services?

First and foremost friendly customer service. Paid more than originally quoted. Cleaned floor, no smell

Report a concern   September 28, 2017 — Rated 10 out of 10 by J.N. Zerorez Phoenix
What do you like about our products and services?

My carpet generally seems to look as good as new and stays cleaner longer.

Report a concern   September 28, 2017 — Rated 10 out of 10 by K.K. Zerorez Phoenix
What do you like about our products and services?

On time. Quick. Friendly. Good clean.

Report a concern   September 28, 2017 — Rated 10 out of 10 by C.D. Zerorez Phoenix
What do you like about our products and services?

No heavy odor, rug feels cleaner. The technicians are always courteous and fast.

Report a concern   September 28, 2017 — Rated 10 out of 10 by J.R. Zerorez Phoenix
What do you like about our products and services?

On time polite professional service tile looks great so does grout

Report a concern   September 27, 2017 — Rated 10 out of 10 by B.G. Zerorez Phoenix
What do you like about our products and services?

Luis was very upfront about the possible problems with our flooring and did a sample area so we could see if it would work. Even though that went well, after trying a less traveled part of the flooring, it was determined we would need more help in removal of a product that was put on before we moved in. Luis cleaned up his efforts and did not charge us. I would love to use him again.

Report a concern   September 27, 2017 — Rated 10 out of 10 by C.G. Zerorez Phoenix
What do you like about our products and services?

Robby was great!! Very informative and attentive

Report a concern   September 27, 2017 — Rated 10 out of 10 by K.N. Zerorez Phoenix
What do you like about our products and services?

On time, no hidden charges.

Report a concern   September 27, 2017 — Rated 8 out of 10 by B.L. Zerorez Phoenix
What could we do to improve?

The carpets looked clean after dried. The carpet feels very scratchy after cleaned, why is this?

Report a concern   September 27, 2017 — Rated 8 out of 10 by A.B. Zerorez Phoenix
What could we do to improve?

A little pricey.


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