Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 86550 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 16, 2017 — Rated 10 out of 10 by T.H. Zerorez Phoenix
What do you like about our products and services?

Very good communication. We live out of state and all had to be done without us there. Thank you.

Report a concern   August 16, 2017 — Rated 8 out of 10 by C.W. Zerorez Phoenix
What could we do to improve?

The service was excellent.

Report a concern   August 16, 2017 — Rated 10 out of 10 by D.M. Zerorez Phoenix
What do you like about our products and services?

Aaron provided awesome customer service and did a fantastic job at my Mom's house!!!

Report a concern   August 15, 2017 — Rated 10 out of 10 by L.G.L. Zerorez Phoenix
What do you like about our products and services?

Service was very good. Carpets look and feel clean.

Report a concern   August 15, 2017 — Rated 3 out of 10 by B.M. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Areas close to walls or objects are still dirty & look bad. Actually makes my kitchen floor look worse to me. And two areas look damaged.

Report a concern   August 15, 2017 — Rated 5 out of 10 by A.O. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I like the work that he did but when he started the second rug the machine broke down and he was unable to finish.Even though he did not charge me I feel the job was not complete and an additional schedule date should have followed even if it was just a small rug.

Report a concern   August 15, 2017 — Rated 10 out of 10 by L.P.F. Zerorez Phoenix
What do you like about our products and services?

The office in N. Phoenix was very clean and the gentleman was pleasant, knowledgeable and helpful. The home office was very efficient and pleasant, she explained everything ,cost and timeline. The company adhered to every detail discussed. The one carpet they couldn't get clean to there standards so it was free. Their pricing was very fair and they did an awesome job.

Report a concern   August 15, 2017 — Rated 10 out of 10 by J.H. Zerorez Phoenix
What do you like about our products and services?

Excellent customer service. Professional and knowledgeable technician. The process was painless, from scheduling the appointment to the service.

Report a concern   August 15, 2017 — Rated 10 out of 10 by J.S. Zerorez Phoenix
What do you like about our products and services?

The service was fantastic.. Carpet looks like new

Report a concern   August 14, 2017 — Rated 10 out of 10 by D.L. Zerorez Phoenix
What do you like about our products and services?

The technician was friendly and did a great job cleaning a very dirty carpet. He put out bumpers to protect the corners of walls and furniture as he pulled the hose through the house. He also put covers on his shoes when he went back in to put away his equipment. He did a thorough job cleaning the couch. The carpet and sofa look great!

Report a concern   August 14, 2017 — Rated 10 out of 10 by C.S. Zerorez Phoenix
What do you like about our products and services?

This company provides exceptional service. The cleaning method outshines any other that I've seen. And their customer service is fantastic.

Report a concern   August 14, 2017 — Rated 10 out of 10 by J.L. Zerorez Phoenix
What do you like about our products and services?

Our few carpet stains were taken out completely or highly reduced.

Report a concern   August 14, 2017 — Rated 10 out of 10 by A.L. Zerorez Phoenix
What do you like about our products and services?

I loved it! Tile and Carpet were cleaned, no weird smell lingering like most carpet cleaners leave. The carpet didn't feel stiff after it dried and the tile just looks so much cleaner. AMAZING staff, extremely helpful and told us what to expect before starting.

Report a concern   August 14, 2017 — Rated 10 out of 10 by B.F. Zerorez Phoenix
What do you like about our products and services?

Kind staff, courtious workers, promptness, clean. Good company Thank You

Report a concern   August 14, 2017 — Rated 10 out of 10 by T.C.R.D.S. Zerorez Phoenix
What do you like about our products and services?

On time service and actually clean the carpets.

Report a concern   August 14, 2017 — Rated 10 out of 10 by M.T. Zerorez Phoenix
What do you like about our products and services?

The technician was on time and friendly; he took care of our floors - wearing shoe coverings and putting corner guards where he would be working. We are very pleased with how our carpets turned out - they look cleaner now than when we moved in!

Report a concern   August 14, 2017 — Rated 5 out of 10 by A.L. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

animal smell is still there. awesome service by the technician....but replacing the carpet should have been recommended or a discussion...and based upon how the carpet still smells, that is what I will end up doing. this money was wasted unfortunately. life happens. the technician was wonderful and he did a good job...the "replacement" discussion should have happened though.

Report a concern   August 13, 2017 — Rated 8 out of 10 by L.L.L. Zerorez Phoenix
What could we do to improve?

I thought the grout would be much cleaner with the natural chemicals that were used in areas of the floor. With that said, I was changing the grout color anyway and it worked out in the end.

Report a concern   August 13, 2017 — Rated 9 out of 10 by S.H. Zerorez Phoenix
What do you like about our products and services?

My carpets look very clean and dont have any soap residue plus the tech cleaning person was excellent.

Report a concern   August 13, 2017 — Rated 10 out of 10 by D.C. Zerorez Phoenix
What do you like about our products and services?

I appreciated the promptness and efficiency of Jeff, your tech. He did a great job answering our questions and had good info on caring for our carpet. We will call your company again the next time we need the carpet cleaned.

Report a concern   August 13, 2017 — Rated 10 out of 10 by M.K. Zerorez Phoenix
What do you like about our products and services?

Awesome service, awesome rep Tanner. BOOM!!!

Report a concern   August 13, 2017 — Rated 10 out of 10 by S.R. Zerorez Phoenix
What do you like about our products and services?

Professional technician and always a great job on carpets

Report a concern   August 13, 2017 — Rated 10 out of 10 by K.K. Zerorez Phoenix
What do you like about our products and services?

My tech AARON paid attention to the stains. Nice guy

Report a concern   August 13, 2017 — Rated 10 out of 10 by R.C. Zerorez Phoenix
What do you like about our products and services?

Friendly service and knowledgeable staff

Report a concern   August 13, 2017 — Rated 10 out of 10 by J.V. Zerorez Phoenix
What do you like about our products and services?

Service was great start to finish.

Report a concern   August 13, 2017 — Rated 10 out of 10 by E.O.B. Zerorez Phoenix
What do you like about our products and services?

Good customer service all around.

Report a concern   August 13, 2017 — Rated 10 out of 10 by A.W. Zerorez Phoenix
What do you like about our products and services?

Quick friendly service. Arrived early and got done quickly! No odor and no feeling of residue on the carpets.

Report a concern   August 13, 2017 — Rated 5 out of 10 by A.G. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Floor was left very streaked...I already recleanwd but not really worth the money doesn't. Would use for carpet only.

Report a concern   August 13, 2017 — Rated 10 out of 10 by D.K. Zerorez Phoenix
What do you like about our products and services?

It seemed to get my carpets cleaner then other companies I have tried and they came back for a retreat for no cost. My pet had an accident and they also got it out!!!

Report a concern   August 13, 2017 — Rated 10 out of 10 by B.W. Zerorez Phoenix
What do you like about our products and services?

Overall a great experience


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