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based on 86550 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
We have always received very polite service when they come ... The carpets don't stay drenched like other companies that have cleaned our carpets, carpet seem to be totally dried within an hour . Looks great after they are finished
Fast and did not leave carpet soaking wet
Kyle, your technician was outstanding in his workmanship and professionalism.
No chemicals
Knowledge of employee
Quickness with quality
The pet service
They work as hard as your techs
Both of the guys were great. Floors cleaned up beautiful as usual.
Felt that our rugs are truly clean.
Todd came out to give us the quote and see if they could do our floors and area rug as well. He was great. He said yes they could and redid the quote and took measurements.
Aaron (I think is his name) the technician, was on time and courteous when he got here. The carpets look great, as always. However, we were not so pleased with the results on the floor and area rug. There is still a dirt line on the edge of the area rug. When Aaron was finished, I took a look and the floor was extremely streaked with dirt still and he had not even done the edges of the floor around the area rug as we spoke about. He seemed like he wanted to go.
I asked him to please redo a little part of the carpet and also the floors again because they were not acceptable. This is when he started to tell me that the carpet we have is bad and doesn't clean well because of the pattern.
I had to help lift the area rug in order for him to do the areas he had never done. When I made the comment that there seemed to be an extraordinary amount of water on the laminate floors, he said that that was because he had to for the dirt and that they don't really do floors.
The floors look a lot better now. There were still streaked, but I did not want him to put any more water on them as I was afraid the water would damage the flooring.
Overall the job was okay, but I just got the feeling he did not want to do any extra cleaning to make sure we were happy and had a negative remark when I asked him to redo an area.
We will continue to use your company, but request to not have Aaron back out again.
Thank you!
Debra Giuffre
Front Office
Name removed & Associates, Inc.
I am very pleased with your product and service. It was recommended to me by my son who uses your company. The techs were professional and very detail oriented as to spots on carpet. Our carpets are 10 years old and they now look like brand new!
Thanks for a great job.
Excellently cleaned my carpets in our home to New looking condition. Extremely Satisfied with company, its product and professional service.
send me the receipt that was suppose to have been sent last week.
Your service technician did a fabulous job, my carpet and tile looks new again!
Always do s great job. Carpets look new, soft and fluffy when they are done.
Our techician was super! Very efficient and friendly.
Love the technitions, services, and prices!
Casey was amazing! We walked my rooms and provided solid feedback on my options. He followed up where we were thru the process. I will use you again and request Casey. Very impressed with the professionalism and the way the carpets came out.
Your technician arrived prompt, very early actually. He was very friendly and professional. However, there seemed to be a miscommunication between your office and him. My appointment was scheduled between 2-4pm, he showed up around 11 or 11:30.
We did rush home so he wouldn't have to wait long. The work was done quickly and the carpets were left looking renewed.
thank you.
The technician was very thorough and friendly/. He did a great job on a tough room.
On time, efficient and did a great job
Technician. Was polite, informative, and thorough. The end product was fantastic. Much appreciated thank you
I like the service and how quickly the carpets dry
Service provider was on time, walked the area with me and quoted the additional charges for the hall. Went right to work and finished very quickly. Alerted us to the slip danger on the tile and confirmed dry time needed.
Cleaned up quickly and was done. Very polite and professional and did not rush me.
Very happy with the job done.
Carpet is not really clean. Your technique just didn't work very well.
Quick and professional
Carpet felt good.
Prompt, quick and courteous serviceman. My rugs look great, he even removed some wax I had dropped on the rug. GREAT job
Thank you Zerorez my carpet looks and feels fresh & CLEAN!
Good water
The edges of some of the tile(where it meets carpet) under the kitchen cabinets seem to have been missed. But where it was cleaned it's awesome!
Carpet is fine. It's old and worn and I believe it looks the best it can.