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based on 86550 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very efficient, did a great job!
No soap and the carpet was very clean
Technician was friendly and informative. Carpets are cleaned efficiently and effectively.
James did an excellent job!
They called me to see if I had any questions after I began to book an appointment online. I had stopped making the appointment when the online calendar didn't have anything open in the next few days. She was able to get me an appointment the next day, which was great!
I had been wanting to try zerorez for a while, even though other providers were quoting half the price for their services. My couches dried quickly, there was no annoying fragrance, so overall I'm satisfied, except for being pretty pricey.
The technician was polite officiant And a pleasure to work with
Luis was my cleaning technician and he was extremely professional. He showed up early for my
appointment and got right to business. First he took time to explain your process and how
all natural products are used for the cleaning. Then he got right to work with the cleaning my carpets. He was very efficient and took the time he explained it would take to get the job done.
I would highly recommend your products and services and want to give Luis high praise for making my first experience with Zerorez, a pleasant experience. I cannot say enough about his efficiency and excellent customer service. With his professionalism, he will go far in your company. Thank you and many thanks to Luis.
Great service and personal care of our carpets. They really look clean and refreshed.
Our service person was very helpful with information about the work and our carpets. We appreciated the phone call to let us know that the truck was on its way, and it arrived in the earliest part of the time frame we were quoted. Thanks
Luis arrived on time. He was very professional. He carefully explained the process of cleaning our area rug. Kudos to ZEROREZ for employing such conscientious young man!
The carpet looks good and seemed to dry fairly quickly but we will wait to see what the long-term results are. If the results are good, we will recommend the company to our friends. The representative who did the cleaning was very professional and had a nice personality.
Troy was very professional and did an excellent job
Peter is an excellent technician and did a great job
Empowered water.
The tech did a great job on our carpet and tile cleaning.
I love the fact that all of your carpet cleaners are so knowledgeable about what they do. Plus do such a fabulous job. Also, it's totally pet friendly.
Nice job
No residue. Didn't get sick. Tech did a nice job! Thanks!
Hayden was very nice and personable. He did a great job explaining what he was doing.
The tech who came out was professional and pleasant. He wasn't pushy and was very thorough.
Very satisfied with the service and price
The product was great and the technician, Luis, was excellent.
I like the fact that you don't use soap and the carpet doesn't feel "crispy" after a cleaning. As for service, I like that you are ON TIME!
Your team, headed by Able, was on time, professional, courteous and prompt. Carpets look great! Thanks for a job well done.
Name removed
Your products and services are very reliable!
I thought you would be different from the other companies I have worked with in the past- but you added on the "trip charge" of $14 and NEVER mentioned it on the phone. I know the phone call is an ESTIMATE- but that is a FEE that never changes and should have been mentioned.
I also asked to have my 8 X 5 entryway rug cleaned- it had a lot of ink all over it. The service man told me he spoke with the dispatcher how replayed my initial phone call to you nad that it showed I told you it was synthetic. I don't think I told you that.
he said it would be $200 to clean the rug. I had been quoted $20. he wouldn't even try to clean it at my home so I declined to have the work done. after he left, I took a can of SPOT SHOT an the ink came out. total cost- $4.95.
I just wanted someone to try- that was disappointing.
The cleaning you did do on my other rooms was very good. That is why I might recommend you- but I have serious concerns since you charged me the dumb trip charge fee. Also- I did not give you permission to email me- could you please take me off the list.
Thanks.
I was very surprised how clean your employee got our carpet. I have a son that is not in good health and he is a smoker, so he goes in and out to the patio to smoke and when he returns all that dust, dirt and whatever is on his feet and the carpet was almost black. Now it looks just like it did when we moved in as this is a rental. Luis (hope that is spelled right) did a wonderful job. O' yes, the stairs are great, too. Marykay
Wally and Robert were very nice and knowledgeable and did a fantastic job!!!
There is no chemical smell left after initial application.
Explain all the services that you have available. Run more specials.
Tech was Great but your equipment failed him so an hour job took 3+