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based on 87544 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The service was outstanding! The tech showed up 30 minutes early and did a fantastic job.
Jarred did a superlative job
Great job!
Didn't clean grout like advertised
Todd arrived in the first 10 minutes of our two hour limit and promptly got to work advising me on the best treatment option for our problem areas. He also did a very good job, taking his time on the problem areas and was very thorough.
My floor looks great. Service tech was very nice and thorough
The technician was very professional and did a great job on my carpet and tile. He explained the procedure to me in great detail. My floors look great. the tile floors never looked so clean. There is no odor to the carpet. It dried in about 4 hours just like Abel said. Thank you zerorez.
Fast, friendly service. No chemicals used and quick drying. Would recommend!
Fast service and quality work.
The fact there is no residue left in the carpets. We've always had wonderful young men
that due the work.
The results are great. Carpets look almost new again. Service was great and staff is friendly.
Everyone was courteous, friendly and very helpful.
Your carpet cleaning process is excellent. Your service people are punctual, courteous, and knowledgeable.
Do NOT think the tech spent the time to really scrub the floor. His machine went over the floor very quickly and he continued to fly over the floor after I asked him about the process. The floor overall looks no different. The grout and floor was not black or extremely dirty but I do think I should have seen a difference for what we paid.The tech was very courteous but I was not satisfied with the process.
Tyrone was fantastic. Very professional, informative and well educated to the subject. Very nice job and no judgement on the amount of dirt he uncovered. I appreciate that.
Great service, very friendly staff all around, made my carpets look like new!
They were on time, quick and very thorough.
I would like to have received something that explains a little more about your process--is it really doing more than just rinsing the carpet? Couldn't find it on your website either--but we don't like chemical cleaners so I took a chance. I have no idea how to recommend this or explain it in simple terms to someone else. That's all. Thanks
I like that you get my carpets and tile clean without a lot of chemical treatments. And they look great and service guys are always curtious and great.
You don't leave a soapy residue.
I loved my technician Randall but I was not informed about things. I said I had dogs and cats and wasn't informed about an extra charge to extract from the carpet. The area of floor we got done looks great.
We had a problem after the first clean and you guys came back and made it right. Love the customer service!
Did a nice job cleaning the carpets. Fast and efficient. Was able to work me in at the last minute.
I do think Zerorez is the only carpet cleaning company that actually removes stains and they don't seem to come back in a week or so.
Matt was my technician and did an excellent job. He was very personable and willing to do whatever necesssary to make my carpets look great. I will always use Zerorez.
Thanks for the great service!
Name removed
I had my grout cleaned and it really doesn't look any different. The tech was very nice that came out, sprayed the entire floor with solution and very quickly cleaned up. Probably could have scrubbed a few of the darker areas. I knew going into this I wasn't going to see any major results so I guess I'm not disappointed. Thanks
Service was quick and thorough.
If the employee wore shoe covers while in the home would be nice!!!!
Joe was our technician. He was very professional, prompt and explained everything very thoroughly. He did a great job. Carpet looks amazing!!! Thanks.
The area was worn. I don't think there was anything else that could be done. Also seemed like there was an odor after cleaning.

The technician was outstanding. I plan on having this cleaning done once a year!