Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 86549 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 1, 2017 — Rated 10 out of 10 by D.H. Zerorez Phoenix
What do you like about our products and services?

Always get stains out and your staff is awesome.

Report a concern   September 1, 2017 — Rated 4 out of 10 by C.W. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

the tile cleaning process did not remove the drywall powder from the tile grout. maybe 20% was removed. During the cleaning the water hose broke sending hot water spraying into the house, hitting the ceiling and even slightly burning my hand when I tried to stop it, while the operator went to shut it off outside.
No discount was offered for this "accident".

Since the cleaning process that they said would work didn't even get half the dust from the grout, there was very little benefit in our opinion for zerorez to come back to try again.
home owner - First name removed W.

Report a concern   September 1, 2017 — Rated 10 out of 10 by R.D. Zerorez Phoenix
What do you like about our products and services?

Your service--Rob was great

Report a concern   September 1, 2017 — Rated 10 out of 10 by J.N. Zerorez Phoenix
What do you like about our products and services?

Superior service, product and the end results are phenomenal!!! My tile and carpet look brand new. Thank you for making my home beautiful again! Rob my tech was very friendly, on time and did a great job in my home!! Exceptional employee : )

Report a concern   September 1, 2017 — Rated 10 out of 10 by T.D. Zerorez Phoenix
What do you like about our products and services?

You are on time and do the cleaning for a fair price.

Report a concern   September 1, 2017 — Rated 10 out of 10 by S.S. Zerorez Phoenix
What do you like about our products and services?

CUSTOMER CARE 100% - Charles in scheduling to Aaron the gentleman who came to our home. Very Kind and honest - our carpets look like he said ... not soggy no stains and NOT STICKY!

You'll be back for sure.

Thank you all ... keep up that AWESOME customer care!!!!

First name removed

Report a concern   September 1, 2017 — Rated 9 out of 10 by A.A.G.S. Zerorez Phoenix
What do you like about our products and services?

Your carpet cleaning was excellent and we will use you again for that.

But the tile cleaning was not good and it's almost like they mopped the tiles, nothing more.

Report a concern   September 1, 2017 — Rated 10 out of 10 by S.C. Zerorez Phoenix
What do you like about our products and services?

Like that it's not loaded with harmful chemicals.

Report a concern   September 1, 2017 — Rated 7 out of 10 by B.B. Zerorez Phoenix
What could we do to improve?

The technicians were Great but not sure if my carpet really looks clean

Report a concern   September 1, 2017 — Rated 10 out of 10 by B.B. Zerorez Phoenix
What do you like about our products and services?

Amazing stain removal.

Report a concern   September 1, 2017 — Rated 0 out of 10 by G.M. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I'm not the type to complain and never have, You would of never heard from me but know that you sent the request I will tell you. First of all I had heard from friends that Zerorez was not a good tile cleaning company as far as carpets well that's another story for another day. The technician right from the get go started saying that he could probably not get the floor clean. He tried one spot and it was ok at best so I said go ahead, He cleaned it or so I thought he did honestly he left it worse. I didn't say anything but inside of me I said what a bad job. There was splashing of some king from the machine he was using all over the baseboards and the refrigerator.

When I first called Zerorez gave me a quote of about 119.00 when the technician was done he quoted me a price of 165.00. I looked at him and said for this so he looks at me and said hold on. He went out to his van for a while comes back in and said ok 100.00. I paid the man and said thank you. My wife came home from work saw it and said I hope they didn't charge us. I am retired US Army retired of 21 years I don't complain ever after what I have seen in other countries we are so lucky to live here. That said my wife spoke to other companies and was told that they get a lot of customers saying that Zerorez left their tile worse weather or not that's true I will never know. We called another company had it cleaned and it looks almost knew I understand i'm not going to get it new again but it was a whole lot better looking than Zerorez im sorry to say. Thank you for asking for my opinion and or comments.

Report a concern   September 1, 2017 — Rated 10 out of 10 by C.W. Zerorez Phoenix
What do you like about our products and services?

The tech toke his time to do the best job he knew how. It's at lest twice as good as the job Sears' tech did less then 10 months ago. I'm very impressed. Thanks!

First name removed

Report a concern   September 1, 2017 — Rated 10 out of 10 by D.C. Zerorez Phoenix
What do you like about our products and services?

Tech was great! Did a nice job of removing dirt.

Report a concern   September 1, 2017 — Rated 10 out of 10 by M.R. Zerorez Phoenix
What do you like about our products and services?

Carpets look great! Fast and courteous service.

Report a concern   September 1, 2017 — Rated 8 out of 10 by C.M. Zerorez Phoenix
What could we do to improve?

We have had zerorez come twice now and the first guy definitely did a better job!!! It looked brand new when he was done. This last time it still looked better than it was.

Report a concern   September 1, 2017 — Rated 10 out of 10 by T.M. Zerorez Phoenix
What do you like about our products and services?

The service was amazing. They were earlier than expected, but it was worth it. My carpets look brand new.

Report a concern   September 1, 2017 — Rated 10 out of 10 by J.S. Zerorez Phoenix
What do you like about our products and services?

We are satisfied with the services provided and will recommend it to my friends and family.

Thank You

Report a concern   September 1, 2017 — Rated 10 out of 10 by E.S. Zerorez Phoenix
What do you like about our products and services?

Fadt,efficient, clean,reasonably priced.

Report a concern   September 1, 2017 — Rated 10 out of 10 by D.M. Zerorez Phoenix
What do you like about our products and services?

My tech was clean cut, polite, intelligent and any other positive reference you can give him. The work done was excellent, but I was more impressed with James' service and attention to detail!

Report a concern   September 1, 2017 — Rated 10 out of 10 by L.R. Zerorez Phoenix
What do you like about our products and services?

I wanted to let you know the two gentlemen were awesome!! They went above and beyond. We have always used you and we will continue to do so!! They are both an asset to Zerorez. Treat them well.

Report a concern   September 1, 2017 — Rated 10 out of 10 by M.L. Zerorez Phoenix
What do you like about our products and services?

Great technician. No chemicals

Report a concern   September 1, 2017 — Rated 10 out of 10 by J.J. Zerorez Phoenix
What do you like about our products and services?

Thank you ZERO Rez! You're awesome and I'm grateful for this company.

Report a concern   September 1, 2017 — Rated 10 out of 10 by R.T. Zerorez Phoenix
What do you like about our products and services?

Punctual. Knowledgeable. Thorough.

Report a concern   September 1, 2017 — Rated 10 out of 10 by S.R. Zerorez Phoenix
What do you like about our products and services?

I called hoping to get quick service. I was able to get same day service. Work to be performed along with the different options and costs were explained wonderfully by Teddy. The technician (Charlie) contacted me and explained what my options were once he was at the house. He did a wonderful job. So thankful that I was able to leave a key in a lockbox with a code and he was able to get it, do the work, and lock the door to the house. Wonderful service. Will be using again. Will recommend to all friends and family.

Report a concern   August 31, 2017 — Rated 9 out of 10 by R.W. Zerorez Phoenix
What do you like about our products and services?

Representative who arrived was timely,professional, and knowledgeable. Such a refreshing change compared to other vendors I have used in the past

Report a concern   August 31, 2017 — Rated 10 out of 10 by R.B. Zerorez Phoenix
What do you like about our products and services?

The technician was fast and professional . It was our first time for ZeroreZ . It will not be our last ....thanks !

Report a concern   August 31, 2017 — Rated 10 out of 10 by D.O. Zerorez Phoenix
What do you like about our products and services?

professional

Report a concern   August 31, 2017 — Rated 10 out of 10 by M.P. Zerorez Phoenix
What do you like about our products and services?

Technician was very helpful and knowledgeable. Very respectful. Did an excellent job.

Report a concern   August 31, 2017 — Rated 10 out of 10 by D.N. Zerorez Phoenix
What do you like about our products and services?

We are very pleased with your products. It smelled so good. (citrus) and it cleaned our rugs very well. Our rugs looks new. I've already told my friends what a wonderful product you have.

We were very happy with Troy. Good worker, polite and friendly. He was very conscientious about his work. We wouldn't hesitate to call you again and ask for Troy also.

Report a concern   August 31, 2017 — Rated 10 out of 10 by J.V. Zerorez Phoenix
What do you like about our products and services?

You always do a great job-very satisfied!


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