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based on 87553 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The price was great for the service and quality we received and the service technician was pleasant and very professional.
Quick, efficient service!
Wish the areas that are used more could have come more clean (for the price!)
Our tech said we wouldn’t have to do a cleaning like that until 2 years! Good deal!
My carpet looks brand new!
James was on time and very polite! He did a great job. The carpet and area rugs look fantastic!
Super clean. Very knowledgeable tech.
Great service, great quality.
I was very disappointed in the carpet cleaning. It looked great at first but by the next day looked like it had not been touched. the spots were still there and it had a rough feel to it. The slate floor came out well though so that's why I rated you a 5. I had been listening tour ads for a long time and chose you for my carpet cleaning--first professional carpet cleaning on this carpet.
Todd was a very friendly and knowledgeable associate. He did a great job on our carpets.
Great service, excellent job!
There’s no film, my floor was squeaky clean. The service professional was friendly and thorough.
Great service from Todd at a reasonable price.
Excellent agent did a great job. Thank you!
I have used Zerorez for many years at this home and my prior home in Scottsdale, and have always been satisfied with the quality of the cleaning done.
Good job cleaning, very competent technician.
I called you guys because that advertisement assure that the job will well done... the order on the carpet came back a few days after..
Prompt service
start to finish I was satisfied with the customer service and the Tech that salvaged a pretty "beat up" carpet in the home we just bought.
Professional appearance and demeanor. Was on time. Good communication skills.
From the initial call, Zerorez was awesome! Steve our guy was very informative and helpful. He made us feel comfortable and well educated. I would recommend you guys for sure. There was no after smell which was super important to me! Thank you for a great experience!
James was a great technician who accomplished the task against our dirty tile with beautiful results!
You did great. Do not change a thing.
I REALLY LIKE THAT THERE IS NO RESIDUE LEFT BEHIND. EACH TIME MY CARPET IS CLEANED BY AEROREZ IT LOOKS GREAT; EVEN FOR BEING 14 YEARS OLD.
YOUR REPRESENTATIVES ARE GREAT ALSO. TYRONE CLEANED MY CARPET. HE WAS PROFESSIONAL, PLEASANT AND DID A GREAT JOB.
THANK YOU!
The service was good even though the cleaner came late but that is what happens by the end of the day. He did a great job.
I like how clean the product smells after the job was done, I don't mind the wet carpet knowing it was cleaned with a product and water. I truly believe you need water to clean any surface. I had a lot of bad spots and they are all gone that makes me happy. So far I am very happy with the Zerorez product. I also purchased the 5 gallon of the product for everyday cleaning I'm anxious to see how it works.
Name removed
After my kitchen remodel my floors (both carpet and tile) were a mess. I contacted Zeroez, asking for a specific date and time of day and they were very accommodating. I received a reminder call two days prior, which was much appreciated with the hectic week I was having. The day of my appointment, I received a call that, Dylan, my technician, was running a little late. (Come to find out, they were short a technician and he was helping to fill in. Gotta love team work!) Once Dylan arrived, we walked through the whole house, discussing each room. I had to make some changes to my original request, and Dylan was perfectly fine with that. He proposed an alternative plan and it worked out fabulously. Dylan also informed me of a grout sealant that would add a layer of protection. "Let's do it!" The entire time Dylan was working, he let me know which room he would be cleaning, and showing me some 'before & after' areas. He answered all my questions, was very friendly, polite and professional. I would very much recommend Dylan as an excellent Zeroez technician. Thank you!!
There was a lack of attention to detail, our service guy come back and I still noticed areas that were not clean even after the fact.
The lack of chemicals and the softness of carpets after drying
That I had a problem and everyone jumped in and was ready to help! I think too much water was used as it took almost 2 days to dry and the carpet buckled terribly, but it settled down and is now fine.
I just really appreciate everyones efforts to help me address the problem.
Disappointed in how the edges came out. The tec was amazing and did extra time but not clean.
My carpet looks great! And your agent, Aaron, was very polite and gave me good information about the product. I would definitely recommend Zerorez to my friends!
Knowledgable and professional from the very first call to the completion of the work. Very pleased.