Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 86549 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 11, 2017 — Rated 10 out of 10 by L.C. Zerorez Phoenix
What do you like about our products and services?

Service person was on time and did a great job cleaning the traffic areas.

Report a concern   September 11, 2017 — Rated 10 out of 10 by R.H. Zerorez Phoenix
What do you like about our products and services?

Tanner was great very friendly

Report a concern   September 11, 2017 — Rated 10 out of 10 by V.J. Zerorez Phoenix
What do you like about our products and services?

The technician was great. Please email me the paid receipt asap.

Report a concern   September 11, 2017 — Rated 10 out of 10 by C.B. Zerorez Phoenix
What do you like about our products and services?

Our carpets look great! Thanks again for terrific service.

Report a concern   September 11, 2017 — Rated 9 out of 10 by D.C. Zerorez Phoenix
What do you like about our products and services?

I thought your technician did a good job and was on time etc. I did think that we showed some residue on the carpets, but the carpets did look better than they did for sure.

Report a concern   September 11, 2017 — Rated 10 out of 10 by G.J. Zerorez Phoenix
What do you like about our products and services?

The carpet looks great! The technician did a great job. We were not prepared for how long the carpet remains damp. Would suggest warning customers ahead of time. We would have prepared for it had we know.

Report a concern   September 11, 2017 — Rated 10 out of 10 by R.P. Zerorez Phoenix
What do you like about our products and services?

Your service technician was very informative and professional, was very honest about what he might be able to get clean and what he might not be able to get clean. In the end the stain was removed that I wanted removed from the carpet.

Report a concern   September 11, 2017 — Rated 10 out of 10 by R.C. Zerorez Phoenix
What do you like about our products and services?

I was very happy with the service. He did an excellent job and was even early.

Report a concern   September 11, 2017 — Rated 10 out of 10 by H.D. Zerorez Phoenix
What do you like about our products and services?

Your rep who came to my house was great!

Report a concern   September 11, 2017 — Rated 10 out of 10 by J.G. Zerorez Phoenix
What do you like about our products and services?

They were very friendly and did a good job

Report a concern   September 11, 2017 — Rated 0 out of 10 by S.K. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The grout did not come as clean as I had hoped. The before and after is very nominal. I really can't see a visible difference. If it truly can't come clean, I'm ok with that. What I'm absolutely not ok with is that the technician talked my husband into sealing the grout. So not only did it increase the expense dramatically, he sealed in dirty grout!

Report a concern   September 11, 2017 — Rated 10 out of 10 by J.D. Zerorez Phoenix
What do you like about our products and services?

Loved the service, my carpeting looks new and it has been n my house for 15 years! Peter, the tech that did the cleaning, is an absolutely fabulous fellow. Courteous, friendly, efficient, and professional. Thank you Zerorez!

Report a concern   September 11, 2017 — Rated 10 out of 10 by J.R. Zerorez Phoenix
What do you like about our products and services?

everything was great!

Report a concern   September 11, 2017 — Rated 10 out of 10 by D.D. Zerorez Phoenix
What do you like about our products and services?

My Technichian Louis was awesome! He took his time to explain to me all that I was concerned about. He was very polite, efficient and on-time. He did a great job with the entire upstairs carpet and stairwell. The carpet looks great. Thanks so much for a great experience.

Report a concern   September 11, 2017 — Rated 10 out of 10 by D.L. Zerorez Phoenix
What do you like about our products and services?

All good

Report a concern   September 11, 2017 — Rated 10 out of 10 by S.P. Zerorez Phoenix
What do you like about our products and services?

Floors came out very clean and service guy was very knowledgeable and friendly. He took the time to explain what he was doing.

Report a concern   September 11, 2017 — Rated 10 out of 10 by B.Y. Zerorez Phoenix
What do you like about our products and services?

Aaron was very personable and thorough. And of course, my carpet looked great and was actually soft after cleaning.

Report a concern   September 11, 2017 — Rated 10 out of 10 by G.M. Zerorez Phoenix
What do you like about our products and services?

Great follow through and follow up.
Friendly, organized, and professional, willing to educate me on the cleaning process.
Awesome experience, thank you.

Report a concern   September 11, 2017 — Rated 10 out of 10 by R.H. Zerorez Phoenix
What do you like about our products and services?

Luis was awesome! This was our first time using zerorez and he explained all the services we were getting and the impact they would have on our carpet. He was efficient in applying our carpet treatment. The quality of what zerorez provides was great but Luis made this service a great experience and one we will do again! Thank you!!

Report a concern   September 10, 2017 — Rated 10 out of 10 by P.L. Zerorez Phoenix
What do you like about our products and services?

Your technician Mitch was wonderful. He was very polite and knowledgeable about his job.

Report a concern   September 10, 2017 — Rated 6 out of 10 by D.M. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The price of the service increased substantially after the tech was actually at the first home we had scheduled. I kind of feel that I was up sold quite a few services that were not discussed and decided when making the reservation. I have another home scheduled to be serviced next week and I am afraid of what the bill is going to actually be.

Report a concern   September 10, 2017 — Rated 10 out of 10 by M.M. Zerorez Phoenix
What do you like about our products and services?

Quality and speed of service!

Report a concern   September 10, 2017 — Rated 10 out of 10 by M.E. Zerorez Phoenix
What do you like about our products and services?

Very professional and my carpet look very good!

Report a concern   September 10, 2017 — Rated 10 out of 10 by R.S. Zerorez Phoenix
What do you like about our products and services?

Great product and service people

Report a concern   September 10, 2017 — Rated 8 out of 10 by B.K. Zerorez Phoenix
What could we do to improve?

I never got my receipt emailed to me.

Report a concern   September 10, 2017 — Rated 10 out of 10 by J.M. Zerorez Phoenix
What do you like about our products and services?

Great customer service. Great cleaning job.

Report a concern   September 10, 2017 — Rated 10 out of 10 by J.L. Zerorez Phoenix
What do you like about our products and services?

No chemicals!

Report a concern   September 10, 2017 — Rated 10 out of 10 by D.M. Zerorez Phoenix
What do you like about our products and services?

My technician was awesome! I had a few stubborn stains and he was able to remove all of them! My carpet looks brand new!

Report a concern   September 10, 2017 — Rated 10 out of 10 by L.A. Zerorez Phoenix
What do you like about our products and services?

Very impressed with the quality and service. I absolutely will recommend to my friends. My technician was knowledgeable and answered all my questions

Report a concern   September 10, 2017 — Rated 10 out of 10 by A.C. Zerorez Phoenix
What do you like about our products and services?

We are so happy with the recent grout cleaning service ! The technician did an amazing job that I didn't imagine was possible.


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