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based on 87553 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
we were very happy with the results. carpets look so much better. you guys removed stains other companies could not. thanks so much
3 out of 5 bedrooms were missed which will require me to take off another day to get them done. The grout looks like nothing was done and it's not that dirty. The tile ended looking dirtier that prior and was very sticky. Unless this can be redone right with some money back, we are done with Zerorez.
Tyrone did an awesome job getting our carpet and the carpet in our RV clean. He was very personable and courteous and such a hard worker.
Your process is great! No crunchy residue afterwards, carpets are really clean, and they seem to stay clean longer. Your techs have always been courteous and professional. You promise and deliver!
the technician called to confirm arrival time, did an excellent job.
Very professional... took care to not damage anything..took less time to clean carpet
Ease in scheduling. Professional, friendly techs. Beautifully clean carpets !
Professionalism & the communication of the employees
Customer service was good. Setting up the service was easy and the service member was respectful. The technician who came to my house was efficient and pleasant. The work that he completed was very good.
My overall service charge was about $300 for four rooms and a small area in a partial room. This included two rooms of stain repellant. This is a fairly high investment for me to make. I was able to take advantage of a three-room deal for about $140. I felt the remaining rooms came at a higher price than I was comfortable with.
I would be willing to use Zerorez in the future.
My floors look amazing! With that being said, the website is not very user friendly in obtaining quotes. I ended up calling because the two estimates I put in quoted me over $1000. The other thing I don’t really understand is the pricing. I was told any area under 250 sq feet is considered a room. Ok, understand. I had all of the tile in house cleaned and sealed except for my master bath. The total amount of all of the areas is less than 250 sq feet. But, when I was on the phone and estimated the areas, only my kitchen is considered a room. The rest of the areas are estimated by linear feet. So my hallways, bathrooms, and laundry room cost me $94 for a total of 47 feet. But my kitchen that could be up to 250 sq feet cost $64? It doesn’t make any sense to me! I am super happy with the turn out, there are a few spots in the grout that look like maybe were just missed (not in walk ways, so were not horrible to begin with) but otherwise looks great. I will for sure recommend you guys. I just feel like the pricing needs to be looked at.
always a great job with nice people. We've used yur ervice many times and are always happy with the results and the value.
GREAT
He was on time, quick and did a great job
Was very polite, eager and hard worker. The job was done exceptionally well.
How effectively is everything came clean.
Service
The technician was professional, the carpets looked stain free and the rooms smelled fresh and clean. There were stains I thought wouldn’t come out but they did! Excellent work by a professional company!
Great service
Carpets have not been this clean since they were installed 5 years ago! And with 6 kids and 4 dogs running through our home, it was quite the challenge. Never been more pleased with a purchase! Would recommend them to ANYONE!!
GR8 service, good brsiefing on whatg ZeroRez does and will do.
Techs are excellent! They make carpet look new again. I won’t use any other carpet cleaning company again.
The Tech was prompt, efficient and courteous. The result was what I expected. Very pleased.
The carpet turned out great the tech was very professional and very friendly. Unfortantly the tile grout did not turn out excellent the tech said it may not be great depends on the spills. You dont need to do anything to make it right it is just not as clean I as I was hopeing for.
First name removed
The technician that came out to my home was wonderful! He was friendly, informative, and did excellent work! My carpets looked beautiful after being cleaned and he worked so hard to get them nice and clean and fluffy again. I am very impressed!
pleasant people to deal with from booking the appointment to tech who came out. to do the work.Second time that we've used your company and will continue to do so in the future
The technician was very friendly & was knowledgeable. Also very respectful .
Serve and technician!
Quality work
good service....on time...no complaints
I like the true clean feeling of the floors/ no weird smells or chemicals for the standard cleaning .
The grout sealing is a different story - very sting chemical smell and seemed pricy for just spraying a can of product on the grout - seemed like I could have done it myself for a fraction of the cost - but honestly I didn't have time to research it and zero Rez came and took of it quickly so that was good .