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based on 87553 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Zeroez had previously been instructed not to send that technician to my house again!
I was extremely upset when he showed up but as I Had plans later that day it would have been very inconvenient for me to send him away and have to reschedule an alternate date!
Im very dissatisfied with your company's practices!
Luis was amazing!! We were on a time crunch to get the home on the market and had a lot of projects going on. Unfortunately we were not ready when he showed up. Luis was the ultimate professional and changed his schedule to accommodate us. He came back at a better time but we still needed a few more minutes to clear the mess. He was so patient and again professional. When he did get to the carpet and tile he did an awesome job!!! Thank you so much Luis. You deserve a nice raise!
Great customer service and carpets looked brand new. No crunchy feel when they were done and no smell of chemicals like all other carpet cleaners, since they don't use any!
Service man was on time, worked the whole time here and did a great job.
They did a great job, no chemical smell or perfumes. Just a clean carpet.
The tech was very courteous and the job was well done.
My carpet looks and feels amazing. My tile looks fantastic. Thank you
Easy to schedule service. Carpet isn’t crunchy once it dries.
I called Zerorez to find out why someone hadn't contacted me for Saturday 11/4 to clean my carpets. I found out that I had the wrong date, and they were coming the next weekend. I told the woman who answered by call, that I had just finished moving all of my furniture. She told me to hold on, and when she came back on the line, she said she had a technician named Peter who could be at my home between 2 and 4 that day. I was grateful to them both for recuing me, even though it was my mistake. My carpets look great. Thank you for your excellent customer service!
Top notch
Always friendly, on time and the carpets always look great.
The guy who came to clean was super nice, friendly, and really helped explain a lot about what I needed and made good recommendations without feeling high pressured sales
Friendly, efficient, thorough & polite
I just feel and see that my carpet is so clean!! James Rall did an awesome job!! He was very nice and informative.
The only thing that I didn’t like was when the tech came back in from outside he didn’t put booties on his shoes before spraying the protectant on the carpet.
Our tech, Tyrone did a fine job. In fact, he worked very hard and asked us along the way to look at the work to make sure we were satisfied. Very friendly as well. I understand the actual quote is TBD due to room sizes, but I'm disappointed that he picked a spot to look for dirt and nothing showed up on his rag. He then tried another spot in the kitchen and got a small amount of dirt (not what he was expecting, I'm sure). Then he said he could do it for $265. Really? The floors were barely dirty. When I said this was a rental home and I'm not paying $265 for tile cleaning, the original computer quoted text was agreed on within a few dollars. I'm on the fence about using your services for future carpet/tile needs.
First name removed was on time, very personable and did a great job!!
Steve came in and educated us on how he would be cleaning the carpet and was honest with us as to what to expect. If he didn’t think something would work, such as anroom we asked about grout cleaning, he was honest about the type of results we could expect.
The whole process was easy.
I appreciated them protecting my walls and furniture and providing booties! The tech explained the process and did a good job.
Fast, friendly service technician, and cleaned my carpet well.
Service Tech was very knowledgeable and polite. He did a very good job..
There several spots that didn't come out in the house upstairs. These should have been pointed out to me before they left. Also several corners were left dirty from the black hose and need cleaned. I seen one at the bottom of the stairs that I had him clean. ( He said that he didn't do it! B.S.) Because he had just finished the stairs I stayed off the carpet till the next day and found the dirty corners. Now I'm not sure if I want to clean my tile & grout this coming Wed the 8th.
Jeff was very professional. He deserves a TEN. He arrived at the time specified, immediately started work, was very organized and thorough. I am very pleased with the carpet and tile cleaning. Will definitely use this company again.
First name removed
Wally was terrific and he got the carpets really clean.
I like that Zerorez doesn’t use chemicals. It makes me feel better about my dogs going on the carpet after a cleaning.
Fast, efficient, and the carpets were clean
The service is great. Each and everyone I had contact with were so nice and helpful. Our tech Abel Valdez was great. So careful with our belongings and helpful with our questions. On time and worked like a well oiled machine. We were pleased with the outcome. So pleased with everything. Loved the no harsh chemicals. The rug feels great under foot. Have and will recommend your company. Our second house is getting done this week and I am so anxious to see it come alive again with clean rugs and tile. Great company, great job, great employees. Loved it all. Almost forgot about the price.. perfect. I will pass the word. Thank you.
My carpets are free of soap residue and feel very soft. Very satisfied with service!