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based on 87553 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The tech Nick was professional job was done excellent everything was great
Very prompt and timely service!
No residual nasty chemicals left behind. Eric did a great job explaining the process. He was professional and on time. The end result is we are very happy with our decision to try your service and will recommend to our friends...
Kevin was very friendly and thorough. Now our tile grout looks great and area rugs do not have a chemical smell and dried quickly.
The gentleman that cleaned my couches did a nice job. He was very Courteous and Friendly.
He was very knowledgeable about his product.
Fast and efficient
Overall the service was good the tech that came did a great job and explained everything very well as well as did a thorough job cleaning my carpets but I did notice some "tough"/crunchy spots on a few areas that I hadn't noticed before the service.
RESULTS ARE EVERYTHING! Carpets are soft not crunchy. Stains are gone and high traffic areas fluffed up and rejuvenated
Good service. The carpet looks great, and dried quickly
I have used you for over 10 years. I have you scheduled for 2 houses in PebbleCreek; one my main home and other is a rental You cleaned my residence recently. I had to call and have a technician come back for several spots that were missed.
He took care of it, but no one called me to follow up on the second cleaning. This is deplorable. Name removed
My carpets and tile floors have never before been this clean!!! The carpets dried much faster than with other companies and the techs were wonderful to work with. I have already recommended Zerorez to friends with family!!! Thank you!!!
everything was great
The carpet was drenched. I told your associate and he said that's the way we do it. But, after a bit of nagging he went over it again with the vacuum. There are a few dirty spots that I think he could've gotten out.....mainly because I went over them with a Nature's Miracle product and they came clean. It's now been over 24 hours and there are still parts of the carpet that are not dry. The guy was nice.....maybe a little more training. I'm going to find out the name of the first Zerorez guy that did my carpet and request him from now on.
Make sure when appointments are booked they aren’t over booked. I didn’t request a day.....it was
just an open appointment that worked fine. Due to a crazy day for our very very nice and polite cleaner, he didn’t arrive until 6 and worked till almost 8 p.m. My schedule is open and could have easily changed to another day which I would have preferred rather than such a late evening cleaning. My window was from 3 to 5. I did appreciate the discount given off of one room due to the circumstances.
Certain areas of the kitchen where the brought just looked wet at first seem to still
Be dirty. So as you go through the area that we’re clean the grout isn’t as clean as I’d like. Besides them having to reschedule me due to zerorez not having staff the technician that showed the next day was very nice and professional.
Convenient to schedule and the technician did a fantastic job.
First and foremost the technician had some of the best customer service, and that is why I would recommend your company the most. However, my floor comes a close second. It’s beautiful!! And it feels really, really good on my bare feet. Thanks!!
What I like best about Zerorez is the friendly customer service! From the person who called to verify the date and time I booked on line to the person calling that the tech was on his way to clean our carpets. The tech who arrived was very professional- went through the rooms with me - discussed the price. The young man who cleaned our carpets did an outstanding job! They have never looked so good!!!
I also love to wash my windows and engineered wood floors with your water!! Highly recommend you to all my friends! Name removed
Very effective, our furniture looks like it is new.
Friendly service. Floors look great
Good service; courteous technician; clean job.
Carpet comes out very clean and very personable technicians
On time, Personable Service Person, quick, efficient and respectful of my home.
Very professional, courteous, and knowledgeable on the services provided. We were very satisfied with the quality of the work done.
The fact that there was no soap, etc. We were impressed that corner protectors were used. It dried quite rapidly The technician, Wally, was very conscientious and friendly.
Your technician was friendly, knowledgeable & extremely efficient. In addition he did a great job & I don’t think my carpet has been this clean since it was new.
We were very satisfied with the service by Zerorez.
The technician was very professional, organized and neat.
We would definitely recommend Zerorez to friends and family.
Thank you!
Your man did a great job for us...we are very satisfied.
George Last name removed
The technician that you sent was really good. He explained your products well and did a very good job.
However, the office that handled this, did not do a good job. It is because he did so well that I would recommend Zerorez. They didn't bother to call me to book the times until 6:15pm on Friday night. I had booked Monday so that I would not have to deal with setting the times up during Sabbath. Since she didn't call until late on Friday, I ended up having to call her back on Sabbath.
I called her back immediately after she called me and I got a message that the office was closed and no one was available to speak with me. Since it was my Sabbath, I didn't call on Saturday, but attempted to call on Sunday. I got the message that Zerorez was closed. I left a message stating that it was very important that the carpet be cleaned on Monday.
Apparently, they had gone ahead and booked it for 10am. I received a call very early at 7:30 am asking if they could come early as they had a cancellation. In the end that worked out well for me as it could dry all day. I hope that in the future, the local office does a better job at scheduling. It so happens that is what I do for a living and handle 60 staff members. There isn't a reason for this to be so complicated.
Thank you!
Your advertisements mention no residue yet it appears there is some. I was also unaware that you did a pre-treat with a citrus cleaning product. Your empowered water is all you discuss in your ads.. The pre-treat is very interesting since it is a diluted acid product.. makes sense that you use this but it should be known prior to order..
Service personal were great. No issues from that perspective.