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based on 87553 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Everything!
THEY CALLED, LETTING US KNOW THEY WERE ON THEIR WAY, AND WERE ON TIME.
PROFESSIONAL CLEANING DONE WITH CARE AND ATTENTION TO DETAIL. AND A PROMPT E-MAIL OF THE INVOICE WHEN COMPLEATED....I WOULD RECOMEND ZEROREZ AND WILL USE THEM AGAIN.
Name removed -
Timeliness, communication of route/expected arrival time, and explanation of additional costs.
Carpet soft and chemical free....water cleaner Joshua left amazing....cleans everything!!!
FIRST OF ALL THE TECH WAS WONDERFUL< KNOWLEDGEABLE & POLITE
THE WORST IS YOUR SCHEDULING & CALL CENTER WILL NOT USE YOUR SERVICES AGAIN BECAUSE OF THE LAST THREE TIMES I DID USE YOUR SERVICE THEY WERE LATE, SCHEDULING IS NOT CONDUCIVE TO MY NEEDS AND IT IS AN ACT OF GOD TO GET FIRST AVAILABLE
The technician was good and prompt but after hearing about Zerorez on Mike Broomhead for many years I expected that the carpet would not be crunchy and have soap residue still. My original reason for calling you was to remove any residue left behind by other carpet cleaners.
Fast , efficient and very clean
My carpets didn't feel clean this time. First time ever I felt the marks didn't come out that have always in the past.
Easy appointment, timely arrival, friendly and knowledgeable t technician
Like your scheduling - calling 15 minutes before you arrive. Like your product and cleaning process. We had CHARLES BURNS as our technician. Would like you to know how great he is! He listened attentively to our requests and gave us valuable information about our carpet. He is a HARD WORKER - no down time with Charles. He is very COURTEOUS and POLITE. You have a WINNER in Charles as your employee. WE are so glad we had him as our carpet cleaner!
Old carpet turned out great!
Convenience. We use you all the time and are always amazed.
It feels like he got our carpet very clean. Wish I could say that about our sofa, it just doesn't look as clean as it should. When he left it was still wet so was difficult to tell if it was clean.
Our shower was a disappointment. He told us that your system would not clean soap from the shower floor since your system was not acidic which would be necessary to clean the floor. So what was the point of offering shower cleaning? Big disappointment for the $150 we were charged for the shower.
Easy, clean, quick. Good employees, great service.
Friendliness and professionalism of the whole team. Also the way they clean and not using harmful chemicals is also a plus!
The service was great. They arrived on time and were quick and efficient. The carpet looks amazing!
Speedy and professional !
So I typically do not do any surveys of any kind. But this one had to spark one reply.
I wanted to wait a few days before I gave a review, as I had a trouble spot that the 2 previous cleaning companies cleaned and it came back like within a few days.
I am happy to report that after 1 one week the stain "IS GONE". I live in an apartment and the complex offer free cleaning every year for renewing your lease. What a waste of time and money for the complex.
Charlie was actually ahead of time, and was very informative about every step of the process. I am curious by nature so when I smelled oranges that sparked another conversation. As he readied his truck and cleaning materials this allowed me to move furniture out the way.
I think he did a great job, even recommending what path to take since my apartment is not very large and even saving me a few bucks.
Thank you Charlie for your professionalism. When I do recommend I will ask them to request you specifically, if not you still get my thumbs up!!
Thanks alot.
-First name removed P
I like the timeliness of your serviceman Eric. My appointment was between 8-10 and he was there at 8:15! He was very friendly and informative. He let me know what he was doing throughout the entire process.
Eric also gave me some pointers on how to keep my carpets looking good between services. He even suggested rugs and using a carpet rake to bring up the nap in high traffic areas.
I have used Zerorez for years and like the fact that there is no soapy residue like other products.
Good cleaning
the products leave no residue. Your employees are very friendly and courteous.
Thank you for a job well done. Dillon did a great job.
I like the service, the people are very nice.
Please call my cell phone and not my daughters for the reminder.
I like the empowered water for cleaning around my home and windows.
My rug is aging and it did not come as clean as I would have hoped.
The service team and the quality of the work
The best part was not only a great job on the carpet, but any time I called I talked to a real person that was happy to make any changes in scheduling.
My first experience with your company. Appt btwn 10-12 and at 9:20am they called to ask if it would be ok for them to come in 15 min - said yes. Did not arrive until 10:10. Got lost, I had to call your office - as I could not guide him in because he did not know where he was. Argused with me when arrive. Customer service poor but the work on carpet seems fine.
Wally was the best!!!! So knowledgeable and his work was fantastic!!
I thought the guy was awesome and I am happy with the results. I'm just a refer someone to someone kind of person.
Clean and doesn’t feel like there is anything left on your carpet. Great customer service.
On time, Nice employees, friendly, great service and product
Nick did a fabulous job on my tile and grout. He worked extra hard and long to get our grout clean. I hope Zerorez appreciates this employee! The price was reasonable too. I would highly recommend Zerorez!