Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84614 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 26, 2017 — Rated 10 out of 10 by Michael Santana Zerorez Phoenix
What do you like about our products and services?

Tyrone was AMAZING!!!!! Very helpful and explained everything to the T!

We WILL be calling back for him in the future!

Report a concern   June 25, 2017 — Rated 10 out of 10 by D.W. Zerorez Phoenix
What do you like about our products and services?

i just love Steve he was so polite and he explain things as he went alone sending a big shout to zerorez will tell all my friends about ZEROREZ

Report a concern   June 25, 2017 — Rated 10 out of 10 by K.V. Zerorez Phoenix
What do you like about our products and services?

The carpets looked better then I could have imagined.

Report a concern   June 25, 2017 — Rated 10 out of 10 by P.F. Zerorez Phoenix
What do you like about our products and services?

Eco product used no toxins; we like the end results carpets look great; cost is reasonable for services rendered; technician is great, very friendly; office staff very courteous; on time; follow up call prior to appointment; we are very happy with your company we have used you for years.

Report a concern   June 25, 2017 — Rated 10 out of 10 by C.S. Zerorez Phoenix
What do you like about our products and services?

We are VERY satisfied with the results!

Report a concern   June 25, 2017 — Rated 10 out of 10 by M.S. Zerorez Phoenix
What do you like about our products and services?

The knowledge and recommendations of the technician was honest and most important not pushy, not to mention the excellent worked provided.

Report a concern   June 25, 2017 — Rated 10 out of 10 by A.A. Zerorez Phoenix
What do you like about our products and services?

The product that I purchased after my grout was thoroughly cleaned, works like a charm. There is not sticky residue after I wash my floors!! Thank you to the gentleman that sold it to me.

Report a concern   June 25, 2017 — Rated 10 out of 10 by D.M.M.S.M. Zerorez Phoenix
What do you like about our products and services?

I did one already and you keep sending this, please stop. Thanks

Report a concern   June 25, 2017 — Rated 10 out of 10 by M.C. Zerorez Phoenix
What do you like about our products and services?

friendly employees, timely service

Report a concern   June 25, 2017 — Rated 10 out of 10 by J.K. Zerorez Phoenix
What do you like about our products and services?

Abel was great, explained everything ,very professional and carpets looks amazing.

Report a concern   June 25, 2017 — Rated 10 out of 10 by T.B.J.K. Zerorez Phoenix
What do you like about our products and services?

I have already referred a new customer to you, Patricia Long! She was thrilled with the job you did for her! The carpets here at the store look amazing.

Thank you!

Report a concern   June 25, 2017 — Rated 10 out of 10 by A.P. Zerorez Phoenix
What do you like about our products and services?

Quick, professional and you do a great job.

Report a concern   June 25, 2017 — Rated 10 out of 10 by S.H. Zerorez Phoenix
What do you like about our products and services?

They were safe and dried quickly.

Report a concern   June 25, 2017 — Rated 5 out of 10 by P.W. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Your man said that pet stains could not be guaranteed to be removed. He was right they did not come out. It is still disappointing to spend several hundred dollars and not have the stain removed.

Report a concern   June 25, 2017 — Rated 5 out of 10 by K.R. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

During my call to make the appointment I shared with the person on the phone that I was calling because of pet stains. I recently adopted a dog and the training has been difficult. I was told that regular cleaning may be enough but that the tech would evaluate and then if needed may need deeper cleaning. Phone person said he would price out per stain but never mentioned how pricey that could be. I know it could be my fault because I didn't ask the cost per stain but in my mind I assumed it would be less than $25 a stain which is what I learned from the tech.

I did agree to just let him do a regular cleaning to see how that would go. As he left the carpet looked okay but it wasn't until time passed while it was drying that the pet smell/urine just kept getting stronger and stronger. I was extremely disappointed. I feel the tech could have warned me that the regular cleaning could just bring that smell to the surface.

I had explained to the phone person my biggest wish was that the smell go away with the hope that the dog wouldn't continue to smell and re-soil the carpet.

Just not the experience I was hoping for.

Report a concern   June 25, 2017 — Rated 10 out of 10 by H.E. Zerorez Phoenix
What do you like about our products and services?

Very polite and professional. Carpet hadn't been cleaned in some time, i was excited for getting them done. Super happy when they turned out cleaner than I thought they would! Thank you

Report a concern   June 25, 2017 — Rated 0 out of 10 by J.A. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The men who came were exceptionally nice and you could tell they were working really hard. My carpets just don't look any better. We only have four year old carpets, and we don't allow food or shoes on them. So they aren't trashed, just needed a good clean, but they sadly don't look any better.

Report a concern   June 25, 2017 — Rated 10 out of 10 by L.G. Zerorez Phoenix
What do you like about our products and services?

I can breathe again. Alleluia! The chemical free process is the ONLY way to go. Been a customer for years & everyone I recommend loves it!

Report a concern   June 24, 2017 — Rated 10 out of 10 by J.J. Zerorez Phoenix
What do you like about our products and services?

The technishine was very curtious, informative and polite. The Jan b he did was wonderful.

Report a concern   June 24, 2017 — Rated 10 out of 10 by M.C. Zerorez Phoenix
What do you like about our products and services?

Fast and friendly

Report a concern   June 24, 2017 — Rated 10 out of 10 by J.M. Zerorez Phoenix
What do you like about our products and services?

No chemicals - reasonably priced

Report a concern   June 24, 2017 — Rated 5 out of 10 by M.N. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Had car detailed and where water / cleaner settled, when dried, looks worse now than before seats were detailed especially on drivers seat. I was assured it was just wet and would be fine when dried, but surprise.
Now I am happy with tech's customer service in house, but not with car at this time

I sent an email with pictures, but did not get a response which is a little concerning as well. One would of thought that my email with photos would have at least Get a reply.

Had to call them to voice my concern and set up an appointment for someone to come out and inspect. Now I am not sure if that person will be equipped to redo car cleaning, but am optimistic

Report a concern   June 24, 2017 — Rated 10 out of 10 by S.W. Zerorez Phoenix
What do you like about our products and services?

Tyrone did an awesome job, carpet looks wonderful.

Report a concern   June 24, 2017 — Rated 10 out of 10 by B.P. Zerorez Phoenix
What do you like about our products and services?

Great job on the tile and carpet!

Report a concern   June 24, 2017 — Rated 10 out of 10 by P.L. Zerorez Phoenix
What do you like about our products and services?

Loved the service, the promptness, the friendliness of Chris, and most of all how clean my carpet was๐Ÿ‘๐Ÿป๐Ÿ‘๐Ÿป๐Ÿ‘๐Ÿป๐Ÿ‘๐Ÿป๐Ÿ‘๐Ÿป

Report a concern   June 24, 2017 — Rated 10 out of 10 by D.M. Zerorez Phoenix
What do you like about our products and services?

Brian did an excellent job on both the tile and the carpet. It looks amazing. I have referred you to my dad. He will be setting up service soon.

Report a concern   June 24, 2017 — Rated 10 out of 10 by W.J. Zerorez Phoenix
What do you like about our products and services?

We were very please with the service, the tech had great customer service skills, he answered all questions to our satisfaction. The carpets look absolutely great, nice and clean, even the pet stain is totally gone,
Thank you.
Please advise management that the tech did an excellent job all the way around.

Report a concern   June 24, 2017 — Rated 10 out of 10 by J.P. Zerorez Phoenix
What do you like about our products and services?

Caame during the appointed hours and did a great job cleaning the carpets.

Report a concern   June 24, 2017 — Rated 10 out of 10 by C.S. Zerorez Phoenix
What do you like about our products and services?

Zerorez cleans better than any other Carpet Cleaning Company I have ever used. Carpets cleaner and look almost like new again. Also, lasts longer than any other company or product

Report a concern   June 23, 2017 — Rated 10 out of 10 by R.B. Zerorez Phoenix
What do you like about our products and services?

Zerorez is the ONLY carpet cleaners I trust. I have used them for 5 years. My carpets are spotless and the protectorate and spot cleaner are the only thing that keeps my very light carpet looking it's best.


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