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based on 87553 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I was not pleased with the tile cleaning that I paid extra for and the edges in two rooms that were cleaned. This is the third time we have used you and the only time I have been unhappy.
My tech was extremely knowledgeable abd left my carpet fresh and like new
The service member cleaning the carpets was terrific! Professional and on time.
The guy was great. Did a super job. We are so happy.
Will do this next year too.
Thanks First name removed
Dylan, our technician, was on time, friendly, and informative. He got the job done quickly and efficiently. The carpets looked and smelled fresh. We were very pleased.
Professional workers...clean carpet...fair price
Technician was professional and thorough. The carpets look almost like new, and they are really over 15 years old.
The carpet cleaners are professional.
Your tech was great.
Trey was very knowledgeable and helpful. It is obvious he takes his work to heart.
After forking over hundreds of additional dollars for pet treatment...one of the rooms still smells. And there is residue...😕. I really liked my tech it just didn't turn out as I'd hoped after spending all that money ($823 for three rooms).
False advertising..,, Zerorez advertise on the radio it uses a chemical formula that removes stains and assures the stains WILL NOT reappear!!. Well it’s been 3 weeks since Zerorez cleaned my carpet and the spot is reappearing! And it’s (coke soda that was spilt on the carpet!)! But I’ll say that the rest of my carpet looks awesome!! I didn’t care how much money Zerorez charged me, because I believed the chemical formula that Zerorez proudly advertises about on the raidio really would remove the coke stain completely and never reappear! Well I was wrong to believe Zerorez chemical formula would have worked.. Thank you anyways. 😏
I like that there is no residue left on my carpets so they stay cleaner longer. The citrus smell of the cleaning product smells clean and refreshing. The cleaners take extra care around my furniture and wall corners. He left me some booties in case I needed to walk on wet carpet. The carpet dries pretty quickly though.
The rugs and floor tiles all came out very nice.
However the leaks from the hoses left residue on the living room floor which I had to clean up myself after he left.
The technician Tyrone was knowledgeable and helpful!
Everything was perfect
Both the tile and the carpets look great after being cleaned.
I find your phone messaging to be the most annoying set of prompts that I have EVER heard in my life. Your option only offers press "1" if you are a new customer, or press "2" if you already have an appointment - what if you are a repeat customer ??????????? I find the recording's voice to be annoying and more than half of what he says is unnecessary - and the jokes are utterly ridiculous. I LOVE your service - have always been very pleased with the outcome and your technicians but it is painful for me to call and make an appointment and have to listen to this every time I call - PLEASE get something shorter and more professional and provide a prompt for your repeat customers or offer an online reservation request. I won't call again if I have to listen to that!
Jeff completed the cleaning very efficiently and timely.
I hope I can request him in the future but I have been told by your phone rep that is not possible in the past.
Quick to fit me in your schedual and showed up early and got it done right. Thank you!
Carpets were not very dry still very wet to the touch I also thought that the soil and walking paths would be better cleaned still very noticeable
Punctual and did a good job.
On time, quick, courteous, and professional!
The crew were awesome.
My only complaint is my carpet seemed crunchy afterwards so I'm not convinced there is actually 'zero res.'
Friendly & professional.
Did a fine job but no better than what I can do myself
Everything was great. The employee was very nice, professional, and took his time to make our carpet and tile look close to new! I will definitely recommend anyone needing these services.
The serviceman arrived promptly, explained everything clearly & did a great job!
The guy who came to clean our carpets was very professional and explained the procedures he would be doing. I showed him some stained areas on 3 carpets and he was able to get them out. As he finished each of the 3 rooms he asked me to check them out to see if there was anything that needed further attention. This was our 2nd or 3rd time using Zerorez, and you can be sure we'll use you again for future carpet cleaning.
Carpets look great. Tech was early - perfect!!