Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 87553 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 8, 2017 — Rated 10 out of 10 by L.M. Zerorez Phoenix
What do you like about our products and services?

Great Job, as usual! Thank you

Report a concern   November 8, 2017 — Rated 10 out of 10 by D.K. Zerorez Phoenix
What do you like about our products and services?

Great service and carpets come clean

Report a concern   November 8, 2017 — Rated 10 out of 10 by L.B. Zerorez Phoenix
What do you like about our products and services?

Here on time very professional.

Report a concern   November 8, 2017 — Rated 10 out of 10 by D.W. Zerorez Phoenix
What do you like about our products and services?

The technician really cared about the quality of work he was performing

Report a concern   November 8, 2017 — Rated 10 out of 10 by J.H. Zerorez Phoenix
What do you like about our products and services?

Appeared to really clean well.
Technician was courteous and did not hard sell additional products.

Report a concern   November 8, 2017 — Rated 10 out of 10 by L.L. Zerorez Phoenix
What do you like about our products and services?

very good

Report a concern   November 8, 2017 — Rated 10 out of 10 by H.B. Zerorez Phoenix
What do you like about our products and services?

Very friendly and professional staff. Timeframe was accurate and the carpets look amazing! Would definitely use the company again and recommend to others.

Report a concern   November 7, 2017 — Rated 10 out of 10 by R.P. Zerorez Phoenix
What do you like about our products and services?

Prompt, professional, and effective!

Report a concern   November 7, 2017 — Rated 10 out of 10 by G.T. Zerorez Phoenix
What do you like about our products and services?

Environmentally safe

Report a concern   November 7, 2017 — Rated 10 out of 10 by R.C. Zerorez Phoenix
What do you like about our products and services?

Clean and friendly tecs

Report a concern   November 7, 2017 — Rated 10 out of 10 by M.O. Zerorez Phoenix
What do you like about our products and services?

Service is excellent and love the way my floors look when they are done. I don't use anyone else to clean my floors. I've purchased the water, I'll be curious to see the results in my own cleaning. Thanks!

Report a concern   November 7, 2017 — Rated 10 out of 10 by S.L. Zerorez Phoenix
What do you like about our products and services?

Our carpet are 16 years old and look great. Zerorez is the best! Charlie was great!!

Report a concern   November 7, 2017 — Rated 7 out of 10 by T.F. Zerorez Phoenix
What could we do to improve?

You could provide moving furniture to your resume

Report a concern   November 7, 2017 — Rated 10 out of 10 by D.G. Zerorez Phoenix
What do you like about our products and services?

Service people were very polite & on time.

Report a concern   November 7, 2017 — Rated 10 out of 10 by B.R. Zerorez Phoenix
What do you like about our products and services?

Carpet looks great! Our service technician was excellent.

Report a concern   November 7, 2017 — Rated 10 out of 10 by B.H. Zerorez Phoenix
What do you like about our products and services?

Great Service & carpets look like new!

Report a concern   November 7, 2017 — Rated 10 out of 10 by S.F. Zerorez Phoenix
What do you like about our products and services?

I couldn’t believe how beautiful my tile looks. The carpet turned out excellent also but I was really surprised that my tile looks like new again!! Definitely will recommend Zerorez.

Report a concern   November 7, 2017 — Rated 10 out of 10 by B.H. Zerorez Phoenix
What do you like about our products and services?

Great service!

Report a concern   November 7, 2017 — Rated 7 out of 10 by J.E. Zerorez Phoenix
What could we do to improve?

Better spot removal.

Report a concern   November 7, 2017 — Rated 10 out of 10 by K.T. Zerorez Phoenix
What do you like about our products and services?

Love how soon they were able to come out and the rooms smell and look great!

Report a concern   November 7, 2017 — Rated 10 out of 10 by J.B. Zerorez Phoenix
What do you like about our products and services?

Very fast and honest about pricing. I love your product and have never had a bad experience!

Report a concern   November 7, 2017 — Rated 10 out of 10 by B.P. Zerorez Phoenix
What do you like about our products and services?

No sticky residue and carpets look and feel very clean afterwards

Report a concern   November 7, 2017 — Rated 8 out of 10 by S.D. Zerorez Phoenix
What could we do to improve?

On Friday the scheduler told me that the tech would call 15-20 minutes prior to his arrival time. My time slot was 4-6pm. He arrived at 3:40 WITHOUT a call. When I asked him why he didn't call to let me know he was on his way, his reply was that it wasn't in his notes that I wanted him to call me beforehand. I explained what I was TOLD. He said again, it wasn’t in his notes and acted like he had never called a customer to let them know he was on his way. If the scheduler states that, then that's how I would assume is the company's protocol. I had just returned from a 'one hour test' at the hospital that ended up being over 3 hours, so I was not at all ready for him and had to move everything in a hurry.
After he cleaned, I inspected the 3 rooms (in daylight) with him and they looked great. He left, I left and returned home that night. I turned on lights in the family room and immediately noticed 3 spots that I apparently missed due to the lighting. That made me a little disappointed in the job. During the daytime they are not that noticable but with atrificial lighting they really stand out. :-( When I was walking barefoot on it this morning I also noticed a couple 'crunchy' spots. Thought your service didn't leave that..? Anyways, they do look much better but like I said, the 3 spots in the family room was a disappointment.

Report a concern   November 7, 2017 — Rated 10 out of 10 by G.M. Zerorez Phoenix
What do you like about our products and services?

The arrival & the completion of the work are done quickly quite well. We have used Zerorez services on several occasions, and have never been disappointed.

Report a concern   November 7, 2017 — Rated 10 out of 10 by T.R. Zerorez Phoenix
What do you like about our products and services?

Very easy to schedule an appointment online. The cleaning process was quick and easy. The results were great as well!

Report a concern   November 7, 2017 — Rated 10 out of 10 by M.C. Zerorez Phoenix
What do you like about our products and services?

Employee was excellent

Report a concern   November 7, 2017 — Rated 5 out of 10 by N.C. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I did not like that the technician we had did the carpets inside the house. He got water stains all over my floor. Some will not come out. Also my husband had to watch him closely. He tied to clean only one side of the couch cushions. We paid a lot of money to get the couch clean the he tries to clean only half. Our technician last time took all the carpets out side and did them. He did a much better job last year. Not happy this time

Report a concern   November 7, 2017 — Rated 10 out of 10 by R.A. Zerorez Phoenix
What do you like about our products and services?

Very helpful and extremely courteuos

Report a concern   November 7, 2017 — Rated 0 out of 10 by J.M. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

You put a hole in my wall

Report a concern   November 7, 2017 — Rated 10 out of 10 by C.C.R.S. Zerorez Phoenix
What do you like about our products and services?

Zerorez is professional and operates with integrity.. what they say and quote is exactly what you get. They esponds quickly when I call and their work is high quality.


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