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based on 87553 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Professional courteous and prompt
Carpet doesn’t look clean in family room and bedroom
Says it was worn where traffic
Carpet is newer
I live alone with no pets wasn’t that dirty but couldn’t tell it ever was cleaned
Andrew came early, went over my quote, suggested additional services, and was very thorough.
Everything went just great. Carpets look great so far and feel wonderful.
The details provided were explained thoroughly with the attention given to my carpet cleaning I was impressed with the end results. My carpet looked great...thank you for renewing my faith with Zerorez!
The technician was extremely professional and obviously empowered to make decisions as needed. He knew what customer service was and embodied it 110%.
Timely courteous
Availability, efficiency, courtesy, and effectiveness!
Friendly staff, cleaning services are great!
Great customer service and quality clean
Professional, courteous, quick
Jason was great
Chris was very friendly and my grout looks better
amazing results
it is a great company
We were extremely happy with our carpet and sofa cleaning results. The WHITE sofa especially - I cannot believe how bright they are.
Your employee, Wally Grogitsky, was very knowledgeable and professional. You should be very please with his work.
We have had Zerorez many times and have recommended them to others....and will continue to do so.
Thank you,
Name removed
Kind, knowledgeable, and professional service every time. We love Zerorez!
Clean. Courteous
We enjoy the quality of the service and the cleanliness (of course) of our carpets. The technician was knowledgeable and courteous. We learned about their products for removing and?or ameliarating biological stains. We will most assuredly use Zerorez again and again. By the way, has any company representative ever realized the the term "Zerorez" spells exactly the same forward and backward???
Technician was super informative and not pushy with products. We had all our carpets cleaned and they looked amazing. We have done the tile in the past and they also were wonderful.
Great job as always! Your guys are truly top notch, do a great job & have fantastic personalities!
Would certainly use Zerorez again.
Unlike most carpet cleaning companies zerorez does not flood the carpet with soap that isn't extracted and has a propensity to actually cause the carpet to soil much more quickly. Their techs are well trained and provide excellent service.
Dillion was a truly great and very knowledgeable if I ever have to have my floors cleaned I will definitely ask his he could be my service tech
The quality of service and efficiency of service.
I was told that even without fans that the carpet would be dry within 8 hours. We still have spots that are damp and it's been 31 hours since the treatment was finished... and I have ceiling fans in 2 of the room and a floor fan in the third. I also didn't expect to have any residue left, but whenever I run my hands over the carpet (especially the damp spots) they feel tacky and I have to wash them.
While I do feel that some of the bad areas got cleaner, I now see some spots in areas that I didn't see some before. I'm guessing that's because we had cleaned the surface previously and something deep down was drawn out... but that doesn't help me when my goal was to have a cleaner floor. Now I feel like I have to go back and clean those spots and I wonder why I got a carpet cleaning service at all.
Friendly on time service. Did a good job on my carpets.
Jason was great! He was only supposed to clean the sofa and loveseat, but when I asked about my kitchen tile he gave me an estimate on the spot and started cleaning them right away. Amazing! I’ll definitely look to Zerorez when I need my bedroom carpets and the rest of my tile cleaned later in the year.
CLHarrington
Service was great !
The service rep Dylan was fantastic. Not only did he do an outstanding job in our house, but he answered every question and informed us of so much we didn't know, without ever being pushy or coming across with that "tone" of trying to sell us something. We did, however buy a few products after talking with Dylan and actually seeing the benefit of what he sold us.