Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84614 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 17, 2017 — Rated 10 out of 10 by C.M. Zerorez Phoenix
What do you like about our products and services?

It's a cleaner clean. Not smelly or "deodorized". I'm not sure about the tile cleaning though.

Report a concern   July 17, 2017 — Rated 10 out of 10 by L.K. Zerorez Phoenix
What do you like about our products and services?

Dvar was great... Thank you!!!!!

Report a concern   July 17, 2017 — Rated 10 out of 10 by A.S. Zerorez Phoenix
What do you like about our products and services?

Abel was AMAZING! Very knowledgeable and made the carpets look like new. I will definitely use Zerorez again in the future!!

Report a concern   July 17, 2017 — Rated 9 out of 10 by V.C. Zerorez Phoenix
What do you like about our products and services?

Product was great. No chemical smell after. Service by technician was exceptional.

Report a concern   July 17, 2017 — Rated 7 out of 10 by D.K. Zerorez Phoenix
What could we do to improve?

I was impressed with the great job Dylan did and how careful he was with our furniture.
The only down side was Zerorez had called two days before our carpet cleaning was to be done on Friday and the appointment was from 10:00am to 12:00 am.
On Friday morning I received a call from Zerorez and was informed that the technician that was to do our carpet was sick and my appointment would be later that from 4:00 to 6:00pm.
While people being sick sometimes happens they should have enough technicians to cover a problem like this so originial appointments could be kept.

Report a concern   July 17, 2017 — Rated 10 out of 10 by S.B. Zerorez Phoenix
What do you like about our products and services?

Professional, courteous, thorough, no chemicals. All around, great!

Report a concern   July 17, 2017 — Rated 10 out of 10 by K.A.W. Zerorez Phoenix
What do you like about our products and services?

The The guy that came out was amazing he explained everything to me in detail I totally love how the end result was it looks amazing I love using the cleaner I purchased the extra cleaner with the mop and I just love it I would highly recommend you guys to anyone I hope all of your representatives are as great as the one that came out I think his name was Steve he should be a trainer to train everybody because he's amazing

Report a concern   July 17, 2017 — Rated 10 out of 10 by B.S. Zerorez Phoenix
What do you like about our products and services?

Carpet looks like new, Jeff was awesome professional and friendly. Showed up early (he called first) and was done quickly. He let me know of some good ways to take care of spills in the future.

Report a concern   July 17, 2017 — Rated 10 out of 10 by J.M. Zerorez Phoenix
What do you like about our products and services?

Product cleans very well without harsh chemicals. Price is fair. Customer service excellent. Thank you! Highly recommend.

Report a concern   July 17, 2017 — Rated 10 out of 10 by S.E. Zerorez Phoenix
What do you like about our products and services?

Good people, great service and convenient appointments.

Report a concern   July 17, 2017 — Rated 10 out of 10 by G.S. Zerorez Phoenix
What do you like about our products and services?

Products are what you advertise as. Service was wonderful. Dillion was wonderful.

Report a concern   July 17, 2017 — Rated 5 out of 10 by P.G. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The cost of Zerorez is considerably higher than the average carpet cleaners, so I had much higher expections of the end result. I know we had some bad pet stains, which the very worst ones were done very well ( I paid extra for the stain pretreat) however I am still seeing quite a few stains.

Report a concern   July 17, 2017 — Rated 7 out of 10 by A.C.D.B.S. Zerorez Phoenix
What could we do to improve?

Be more consistent with your pricing for returning customers and easy with the up selling.

Report a concern   July 17, 2017 — Rated 0 out of 10 by S.S. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

He did a good job cleaning the tile and grout, but then he left chunks of dirt on it. Did he reseal it with the dirt on top? I got a Bissell carpet cleaner and some enzymatic cleaner and have been removing the black stains on the white carpet. It's still stained but not like he left it. Also, the edges of the carpet and tile are black.

I don't want you to do anything. I will take care of it.

Report a concern   July 17, 2017 — Rated 10 out of 10 by R.W. Zerorez Phoenix
What do you like about our products and services?

The quality of your product and your professional staff.

Report a concern   July 17, 2017 — Rated 0 out of 10 by W.S. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

spots in my bedroom/computer room came back up the next morning, sadly enough I used spot shot on the stains and they have stayed away/technician was in and out of here quickly it took him longer to set up the equipment than he spent on my carpets/I didnt feel he really tried very hard was not impressed with service at all. my friend referred me and said her carpets turned out great, mine not so much

Report a concern   July 17, 2017 — Rated 10 out of 10 by N.P. Zerorez Phoenix
What do you like about our products and services?

I had such a great experience with moving into my new house and getting the cleaning feeling. The workers should be able to receive tips

Report a concern   July 17, 2017 — Rated 10 out of 10 by T.F. Zerorez Phoenix
What do you like about our products and services?

I like the whole idea of zero residue.
I love the respect in customer service that I received at every level of engaging with this company. I so much like the way you do business, I refer people to you on a regular basis. It's not just how good you do it, it's the way you do what you do so well. My 10-year-old daughter loves the way the carpet looks after you guys come. She wanted me to tell you that.

Report a concern   July 16, 2017 — Rated 10 out of 10 by J.L. Zerorez Phoenix
What do you like about our products and services?

Customer service was excellent. A scheduling error was immediately remedied with a discount. Then the tech that came was courteous and professional and explained everything clearly. He sincerely made sure I was satisfied before he left. It was clear he cared about the service he provided and represented the company favorably. It was an excellent first impression and I will be a returning client.

Report a concern   July 16, 2017 — Rated 10 out of 10 by C.H. Zerorez Phoenix
What do you like about our products and services?

Service tech did a very good job. Would do again.

Report a concern   July 16, 2017 — Rated 10 out of 10 by N.H. Zerorez Phoenix
What do you like about our products and services?

Very friendly and efficient service technician. Very easy to schedule and great results!

Report a concern   July 16, 2017 — Rated 9 out of 10 by D.W. Zerorez Phoenix
What do you like about our products and services?

Carpet and tile look really good. Varpet is soft, no residue.

Report a concern   July 16, 2017 — Rated 10 out of 10 by J.C.K.J. Zerorez Phoenix
What do you like about our products and services?

Robert Holt arrived at the scheduled time. He reviewed the worked we desired to better understand our needs. Robert is very professional and has extensive knowledge of his work. He was very careful while preforming his work. Robert is very courteous. Once completed he instructed us in the care of our carpets and cautioned us regarding the wet surfaces. We will request Robert for all our future work.

The office staff was very courteous and help us with our needs. We received a call reminding us of the service date and a second call on the day of service to inform us of the arrival time of the Technician.

Report a concern   July 16, 2017 — Rated 10 out of 10 by J.J. Zerorez Phoenix
What do you like about our products and services?

The technician was great! He walked me through on what he was going to do and what to expect. He was very professional. I will deffenitly use you guys again.

Report a concern   July 16, 2017 — Rated 10 out of 10 by D.L. Zerorez Phoenix
What do you like about our products and services?

I liked the quick service and the outcome of my carpets.

Report a concern   July 16, 2017 — Rated 10 out of 10 by K.P. Zerorez Phoenix
What do you like about our products and services?

How kind and throughro the staff is

Report a concern   July 16, 2017 — Rated 10 out of 10 by T.L. Zerorez Phoenix
What do you like about our products and services?

I like how well trained your workers are...very professional! I think your products do a more through job than Stanley steamer products.

Report a concern   July 16, 2017 — Rated 10 out of 10 by B.R. Zerorez Phoenix
What do you like about our products and services?

Prompt service. Our tech was polite and professional .

Report a concern   July 16, 2017 — Rated 10 out of 10 by J.B. Zerorez Phoenix
What do you like about our products and services?

Carpet dried quickly and smelled fresh

Report a concern   July 16, 2017 — Rated 10 out of 10 by M.G. Zerorez Phoenix
What do you like about our products and services?

Have had Zerorez out many times and have mostly been happy with results.This time, Peter Fortune cleaned our carpets. The carpets look amazing. His worked quickly but took time to get tough spots out. He is the best cleaner we've had.
Will use Zerorez again and request Peter.


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