Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84614 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 19, 2017 — Rated 10 out of 10 by D.R.S. Zerorez Phoenix
What do you like about our products and services?

I had 5-6 real dirty areas from heavy traffic.
I really planned on eventually getting some different flooring because those areas looked so bad.

When Randall was done with the cleaning it looked good and the next day after it completely dried it looked even better.

I don't see those stains that were there before.

I'm now going to keep the carpeting I have.

Thank you for a great cleaning!!

Dr. Rick

Report a concern   July 19, 2017 — Rated 9 out of 10 by T.G. Zerorez Phoenix
What do you like about our products and services?

Good

Report a concern   July 19, 2017 — Rated 10 out of 10 by S.V. Zerorez Phoenix
What do you like about our products and services?

Very clean carpet , wish old dog pee stains came out 100%

Report a concern   July 19, 2017 — Rated 10 out of 10 by L.M. Zerorez Phoenix
What do you like about our products and services?

Excellent service, on time arrival and great customer co-ordination.

Report a concern   July 19, 2017 — Rated 10 out of 10 by B.P. Zerorez Phoenix
What do you like about our products and services?

My carpets look like new and they are 16 years old! Very pleased with the way the technicians handle themselves. I would never use anyone else to clean my carpets.

Report a concern   July 19, 2017 — Rated 10 out of 10 by P.P. Zerorez Phoenix
What do you like about our products and services?

Your technicians are well-trained, do a great job, and very friendly. Our carpet has never looked better!

Report a concern   July 18, 2017 — Rated 10 out of 10 by D.C. Zerorez Phoenix
What do you like about our products and services?

I like that you don't use harsh chemicals but the carpet comes out very clean!

Report a concern   July 18, 2017 — Rated 10 out of 10 by K.S.C. Zerorez Phoenix
What do you like about our products and services?

We have used Zerorez for our tile and carpets. Each time it was very easy to make an appointment within a day or two of calling. Our latest appointment was with Victor C. He was very professional and friendly. He even noticed my son was sleeping and was very quiet. We highly recommend Zerorez and will call again in the future.

Report a concern   July 18, 2017 — Rated 10 out of 10 by D.V. Zerorez Phoenix
What do you like about our products and services?

dries quickly and the technicians are always friendly and professional.

Report a concern   July 18, 2017 — Rated 9 out of 10 by D.N. Zerorez Phoenix
What do you like about our products and services?

The technician was very professional and respectful. As well as on time. He completed the job quickly.

Report a concern   July 18, 2017 — Rated 10 out of 10 by G.S. Zerorez Phoenix
What do you like about our products and services?

I have used Zerorez several times and have been pleased with the results each time. Joe and Raoul did a great job yesterday cleaning our master bedroom and loft carpets. The carpets look like new!

Report a concern   July 18, 2017 — Rated 10 out of 10 by H.C. Zerorez Phoenix
What do you like about our products and services?

My carpet always looks great afterwards.No crusty feeling.

Report a concern   July 18, 2017 — Rated 10 out of 10 by B.R. Zerorez Phoenix
What do you like about our products and services?

I used your service for the first time and was very pleased. Everything came out very clean. The gentleman that came was polite and very helpful answering my questions.

Report a concern   July 18, 2017 — Rated 10 out of 10 by K.F. Zerorez Phoenix
What do you like about our products and services?

Your team member was very professional and my carpets turned out amazing!

Report a concern   July 18, 2017 — Rated 10 out of 10 by C.M. Zerorez Phoenix
What do you like about our products and services?

I LOVE that I won 3 free rooms! Your prices are fair to begin with, so that's also a plus. My carpet is old and needs replaced, but I was amazed at how it looked after a good cleaning. I also like that you can clean upholstery and we're able to clean my baby's rocker at the same time. Thank you!

Report a concern   July 18, 2017 — Rated 10 out of 10 by C.P. Zerorez Phoenix
What do you like about our products and services?

They were right on time and didn't waste any time. I will definitely refer them to my friends and family.

Report a concern   July 18, 2017 — Rated 8 out of 10 by P.B. Zerorez Phoenix
What could we do to improve?

I felt sorry for the 1st guy... the next day there were two guys , I think it went better.

Report a concern   July 18, 2017 — Rated 10 out of 10 by A.M. Zerorez Phoenix
What do you like about our products and services?

They really got the carpet clean & it dried in the time I was told. This has not been my experience with other carpet cleaning co's. it's always taken longer. Great service & super friendly!

Report a concern   July 18, 2017 — Rated 10 out of 10 by R.R. Zerorez Phoenix
What do you like about our products and services?

On time. Polite. Job well done

Report a concern   July 18, 2017 — Rated 10 out of 10 by D.W. Zerorez Phoenix
What do you like about our products and services?

The individual who cleaned the carpet was professional, explained what to expect, and had very good customer service skills.

Report a concern   July 18, 2017 — Rated 10 out of 10 by S.R. Zerorez Phoenix
What do you like about our products and services?

No chemicals

Report a concern   July 18, 2017 — Rated 10 out of 10 by L.S. Zerorez Phoenix
What do you like about our products and services?

The cleaning was we'll done.

Report a concern   July 18, 2017 — Rated 10 out of 10 by T.J. Zerorez Phoenix
What do you like about our products and services?

Very pleased

Report a concern   July 17, 2017 — Rated 10 out of 10 by C.S. Zerorez Phoenix
What do you like about our products and services?

Outstanding in every aspect. First class@

Report a concern   July 17, 2017 — Rated 10 out of 10 by A.P. Zerorez Phoenix
What do you like about our products and services?

Zerorez is absolutely the best way to clean carpets. Every time our carpets come out looking like new again. Carpets are soft, with no chemical smells.

Report a concern   July 17, 2017 — Rated 10 out of 10 by L.K.O.N. Zerorez Phoenix
What do you like about our products and services?

Easy scheduling, good pricing, great customer service from tech in my home with beautiful results on my carpet cleaning.

Report a concern   July 17, 2017 — Rated 10 out of 10 by A.J. Zerorez Phoenix
What do you like about our products and services?

The technician always does a good job. They take pride in what they do and it shows in their work.

Report a concern   July 17, 2017 — Rated 10 out of 10 by B.B. Zerorez Phoenix
What do you like about our products and services?

The carpet and tile were definitely cleaner and fresher! Like the fact that there is no residue. Your technicians are always professional and pleasant! Thank You!

Report a concern   July 17, 2017 — Rated 10 out of 10 by L.C. Zerorez Phoenix
What do you like about our products and services?

My tiles almost looked like they did when they were new.

Report a concern   July 17, 2017 — Rated 0 out of 10 by M.Z. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

You SAY that your service is 'guaranteed' for 30 days. I called within 1 hour after you leaving to report a spot that was not removed and still evident.
Now your company tells me that to come back out to reclean the spot, I would be charged all over again.
This is awful customer service and not honoring your so called guarantee forces me to give you bad reviews now and into the future. I will do what I can to let everyone I know about your ZERO quality and ZERO concern for doing what you promise to do for the customers who paid you. I will be noting your lack of care about doing the right thing for your customers to the BBB.


Privacy Policy