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based on 87553 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Friendly and efficient staff (Kevin). He did an excellent job cleaning our carpets.
It does a better job of taking the dark areas out of the carpet than other methods and it leaves the carpet much cleaner. It was obvious there was no residue and that alone made it feel fresher and cleaner. We were very pleased.
Name removed
Quality work
Your service man was prompt, hardworking and took care of all of our carpet problems. He explained all of the services that he was going to do in our house. We have used Zerorez for many years.
Carpets are cleaner than ever, and the clean lasts much longer than the other companies who leave behind a residue that attracts dirt.
Professional, on time, accurate, thorough
Quick, easy, and leaves carpet very clean.
Our technician, Luis, was great. He was knowledge, helpful, and had awesome customer service skills. When he was done cleaning the carpets they looked amazing. I will definitely recommend Zerorez to friends.
I love the service and how clean my house is after. The customer service is excellent- both when you schedule and the technicians when they come to your home. They stand by their word and make sure it’s done right!
Great timely service.
It was quick and easy and looks great.
Dried quickly, removed the long time spot, not smelly!
My carpets always look like new after they are cleaned and your technicians are always so friendly and know just what to do. Your tech, Tyrone, was very nice!
Great technician, and it was a good job, however, the cost escalated a great deal above my expectations including a $5 min. charge when it totaled over $174, far exceeding my expectation of a floor cleaning at approx. $74 (which I though included sealing) and then $90!!!!! to spray sealant from an spray can on the grout!!! Technician was great, and, as I said, it turned out nicely...however, the consumer hates surprises and this was quite an unpleasant surprise. Could customer representative, but the up-charges, not so great.
The carpet cleaner was very professional and explained the process in an understanding way. He came a bit early and got right to work. The carpet was cleaned to our satisfaction and we would highly recommend Zerorez to our friends and neighbors.
Tech was very efficient, polite and explained all processes. Services really made a difference in our home.
Pricing / should be more clear when you advertise three rooms at 129.00 but is adjusted room by room. Should be a flat discount total less promotion / discount.
I would recommend you to other friends.
Thanks for a great job.
you guys do a good job and the guys are invariably friendly and helpful
The technician was very knowledgeable, courteous, and provided excellent customer service. Our original carpets from 1992 turned out looking amazing. Thanks ZeroRez!
Our Technician Josh was wonderful. Very considerate and respectful of our home. Price was very reasonable for cleaning performed. Would use you again in a heartbeat.
Great cleaning, professional service and affordable!
Great Service. Your technician did a GREAT job. Very polite and concern about the quality of his work. we will definitely be calling your company again.
Joe
Carpets are soft after being cleaned.
Awesome company :)
I love how well the carpets are cleaned and the house feels fresh and clean the house is afterwards. There’s no harsh chemical smell afterward and we feel comfortable knowing the house will stay clean for a long time.
On time courteous and professional. Our tech Josh took the time to inform us what the process would be and how long he expected to be on the job and was right on the button. The floors came up great. We declined on the leather couch cleaning and have mixed feelings about that as now we have a couch with a different color arm to the rest but we just could not afford it at the time. My wife is not too happy about that but it certainly was not the fault of the tech.
Cost, convenience and level of customer service and quality of cleaning
I appreciate that every tech that has come to our home has been friendly & genuinely WANTING to help our carpets! I also appreciate the communication about our appointment. I can always count on the job to be done well & thoroughly!
Very professional and clean. Thanks.
Always quick and friendly service.
Love the carpet cleaning. No residue and fresh feeling. Carpet looks like new after cleaning. Would not have any other company.