What our clients think of us!

We had 4 rooms of carpet and a 8x11 rug and the technician was in and out of here in an hour and 5 minutes. He moved very quickly over all the carpeted areas and from what I know about cleaning and vacuuming carpet you move over the carpet back and forth slowly to grab everything. The carpet and rug appeared that day to look better, but now it just looks the same. I was told that the rug would need to be cleaned outside to protect my laminate floor from any heat damage that is used during the cleaning process. The guy proceeded to clean inside the home on our laminate floors and when I brought up what the office girl said he said they don't know what their talking about this is fine. I told him okay but if my floors get damaged I expect zerorez to be responsible. I asked him if he could tell if there was pet pee on any areas and he said yes and told me at the completion of the job there were NONE. However, I get an email after he leaves stating, "Today while cleaning your carpet we diagnosed the need for biological treatments due to urine, feces, blood, or vomit. After thoroughly test ....." This is conflicting information. Also, I asked if I could see how dirty the carpet was by seeing the water after the cleaning and this was kind of not answered or addressed. I think the price was good, but I highly doubt I will use this process again. The technician said he's been doing this for 11 years, but it just didn't seem that way. It seemed he was focused on getting in and out quickly. He was very nice, polite and well mannered and dressed : ) If anything I appreciate the professional appearance of your technicians.

Both men providing the service were great! Very courteous, professional, and efficient. Couldn't be happier. I'll have Zerorez back in the spring.

I liked that the staff were knowledgeable, professional and did an amazing job. I wanted to give a tip due to the caliber of their work but was told tips were unacceptable. I understood that the under-handed behavior of past employees resulted in this rule. However, I do think this is unfair for those that are diligent and take pride in what they do.

Guys were great. Did a great job on the carpets

I have used them 3 times now and everytime I am so thankful I called zerorez! My carpets look great! They come when they say they will. They are courteous and thorough. My carpets stay clean for a loing time. Thank you, zerorez

No one told me that I had to vacuum BEFORE the carpets were cleaned! This is absolutely insane that a carpet cleaning service doesn't do this. I've used 2-3 others, and none of them do this. I would have NEVER agreed to use Zerorez if this had been shared with me -- I did not have the time and ended up deep vacuuming for two hours and missed 4 hours of work - I am the CEO of a nonprofit and incredibly busy.

On time, fast, and helpful

Carpet looks great, no chemicals, personable staff.

It works better then anything else I’ve tried

Jeff was fantastic and the carpets and tile look great!

It was safe for my pets and friendly service .

carpet was left too wet. either dry more while cleaning or provide blowers to help the drying process. I'm talking e days and carpet isn't fully dry yet, huge inconvenience.

My technician was really great to work with and did an excellent job.

I liked the fact that you called just before to tell me the tech was on his way. he was very professional. He took time to do the job well.

no sticky residue

The two guys that were here did a great job. They were professional and courteous and provided me with some great tips and mopped my floors before they left. Great job!

My spouse is very sensitive to chemicals, including the smell. We like the idea of clean carpets without the associated odor.

Right on time and did a great job. Very pleased!

THE pricing was just right and the customer service was/is great.

Thank you Zerorez

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I was amazed how clean the carpets were and how quickly they were cleaned. Stains that other carpet cleaners have been unable to get out came up within one or two swipes of the wand. The carpets were not wet afterward either, only slightly damp. Andrew, the technician, explained the process and was extremely courteous, professional and personable. Overall, a great experience. I will ALWAYS use zerorez from this point forward.

Liked the result. It was pricey but effective.

Great job on cleaning the carpet . I would definitely use them again

I was given a amount 469 dollars and paid 670 200 dollars more than I wanted to pay.

Great ‘eco-friendly’ tug cleaning and cleaning products.

We are very pleased with the cleaning of our carpeting.

This is my 2nd time using Zerorez, and hands down the best!!!
Thank you for having Wally clean both my carpet and tile! He rocks!!!
Merry Christmas!

First name removed

Great service - scheduling and service technician! Carpets look amazingly clean.

I was very happy and impressed with the service I received. I just purchased my Townhouse a week ago and I wanted to have all the carpets cleaned before I move in. I couldn't believe the difference it looked after they were cleaned! The gentleman that cleaned my carpet was very professional and explained how it works. The home smells so nice and clean now. I will definitely refer ZeroRez to anyone needing their capers or tile cleaned. Name removed

It was quick and the gentleman did a great job

the experience was very good.