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based on 86546 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great Job. Quick and efficient. Thanks for being on time...
I love how my carpets feel after they've been cleaned. You really can tell the difference with no sticky residue.
I have been using Zerorez for many years and have always had a great experience! Love that my carpets are super clean without being drenched and soaking for days!
Tile cleaning was excellent. Technician was professional also friendly
Easy process to schedule and nice people to work with.
My carpet is 15 Years old, I was just trying to buy some time before replacing it. Since Xerorez cleaned it, I like it again. All the years I’ve paid other companies to clean my carpets, I’ve never had an excellent result like I’ve had with Zerorez. Excellent!
The carper feels amazing after the treatment. And this carpet is way over 10 years old (rental).
We love the way our carpets and tile floors look after you’ve cleaned them! We will continue to use your service for a long time. Keep up the good work! You are the bests carpet cleaners in town!
List prices of options prior to employee arrival. I feel like I was getting upsold, would have been nice to know the cost of all possible options for the sofa to be treated.
Excellent service ... representative David was punctual, polite, professional, experienced and efficient ... could not have asked for a better experience.
Only one area of disappointment ... my round shag run looked beautiful for one day, then gradually, some of the stains began reappearing ... not sure why. It still looks cleaner, but the stains are annoyingly present. Perhaps they will come out with a second treatment ??
Regardless, I will definitely be using your service again this coming year.
Thank you, and best wishes for the New Year.
/w :)
They seemed to do a good job. The wool carpet buckled but flattened out when it dried. Looks nice.
Didn't get the the high traffic areas clean. Left the carpet soaking wet. I had to go over it with my Bissel carpet cleaner to try to remove some of the excess muddy water. I pulled 2 gallons of water out of the carpet. A day later and the carpet is still not dry. It was so wet that the carpet started to buckle up in about six areas. It still has not shrunk back done in several areas.
Your system does not clean dirty carpet.
We are very happy with the results of your service. The technician was up front with us about
certain places on the rug which may not be resolved. Most of them came out perfectly.
The sofa looks brand new and so we are glad of that.
My carpet was dingy. I had not had it cleaned as yet and I had lived here for a year. I was very worried. But carpet came out beautifully!! Will definitely use again
Customer service and promptness
Very happy with the service. Everything smells clean and looks good.
This was my 2nd time using you and I find your service and techs to be really good. Unfortunately this time we had heavy dog urine to be extracted and the tech Andrew was very clear about no guarantees. He clearly did a good job and showed me his progress throughout the service. However, less than 2 days later we could again smell the pet urine odor - of course following some rain which he had explained to us that humidity makes it worse. It's not as pungent however it remains, with the odor popping up every couple of days. Which alas has affected some of us with sniffling so we use that room less - it's my bedroom and the favorite place for my grandson and me to play. Not sure if there's anything else that can be done? We were hoping to replace sections of the pad and didn't know that wasn't a service you offered.
Great service. Carpets and tile look great.
Excellent service and my carpets were super clean spots and all were gone
Service man was on time and efficient was not 100% satisfied with the cleanliness result some spot still remain.
The chemicals that you guys use which are green and the process of how the carpets are cleaned as well as the water.
Clean, fast, efficient
You were late for my appointment and didn’t have the decency to call. The carpets were cleaned so quickly, I’ve had better experiences with cheaper carpet cleaners. Will not use or recommend ZeroRez again.
Execellent service great customer service and you do a fantastic job
Trey was excellent and professional. Please consider him your best. I will be using you guys again in a couple of months!
YOUR TECHNICIAN, TODD, WAS A PERFECT BLEND OF FRIENDLY, POLITE, COMPETENT, HELPFUL--IN ANSWERING QUESTIONS, QUICK, THOROUGH. I WOULD HOPE TO HAVE HIM COME NEXT TIME I CALL--AND YOU CAN BE SURE THAT I WILL. FOR YOUR INFO, I HEARD ABOUT YOUR COMPANY FROM YOUR ADS BY MIKE BROOMHEAD ON KFYI AM. OH, I ALSO ENJOYED THE HUMOR OF YOUR COMPUTER ANSWERING MACHINE--THE TWO ROOMS, ETC.
Fast. Effective. Every technician has been a pleasure to deal with!
the technician was very professional at all times, explained every step he was taking and answered all questions fully. i would highly reccomend him for any job.
great work on the tile!
Value, on time, quick service!