What our clients think of us!

My carpet has never been or looked this clean

The cleaners were to clean two areas that had stains. The first one was in an upstairs bedroom. The did not get it completely out. When Chem-Dry cleans the carpet they are able to get it completely out. It comes back, cut initially the carpet is clean. Your process did not completely get the stain out. The second area was from where a burgundy candle had spilled onto the carpet. The cleaner told me he may not be able to get it out before he started. He made no improvement to the stain. Prior to him cleaning the carpet I was able to get small amounts out with an over the counter carpet cleaner. Now, the stain seems to be permanently set as I can't get any more of it to come out.
The last issue we had was when we asked for a quote for cleaning our tile. The cleaner just gave us a verbal estimate for each room. We had to write down the square footage and cost. Not a very professional way to provide a quote. I hear your commercials all the time on the radio and thought I would give you a try. Not happy at all with the service we were provided.

I like that your products are not toxic or harmful. Your service people are punctual and very courteous. Thank you

Fast process, quick drying time. Prices are very affordable.

I had an excellent experience with Zerorez cleaning my carpets. Technicians were honest about what I needed and did not try to up sell me on what was right for me and my home. I was so pleased with the job and the price that I wanted to buy the Technicians lunch and they could not accept gratuities. Your Technicians were professional and an asset to your company.
Thanks and I will defiantly use Zerorez in the future.

Name removed

THE PERSON YOU SENT HERE WAS VERY WELL MANNERED. THE SERVICE WAS EXCELLENT. I WOULD RECOMMEND THIS COMPANY TO EVERYONE.

carpet dried quickly - fast job.

i have used Zerorez for my business office cleaning and they have always been professional. The quality of their products are great and I love the results. Great pricing and the their Technicians are outstanding!

Your tech did a great job.

Easy and fair price

Carpets looked great after being cleaned and the tech was so friendly and nice.

The prompt and friendly service and thr environment friendly products

Service was great, quick in and quick out, no mess no fuss. Carpets look great.

They did a great job. Removed stains and my carpet wasn't all stiff afterwards like other companies I have used in the past. Also scheduling was very fast.

Be less expensive

Our carpets always look great after ZeroRez cleans them, and the nap is never stiff and crunchy.

No soaps or residue which attract dirt

Additional fees should be disclosed when booking. 3 rooms for 119 was not our final cost, an additional assessment of 14 dollars was added that was not disclosed when booking

I’m definitely not one to leave negative feedback so please take this constructively. Carpet looks clean and techs were very nice but overall i really wouldn’t take the time to refer to a friend.

We chose this company bc we don’t like the chemicals or the chemical smell. We both had wheezing that night due to the chemical smell which I really hadn’t expected after seeing ads and reading online. We realize there’s going to be some odor but wasn’t thinking it would be to this level. For that, we’d expect very clean carpets. They look great but the 4 pet stains we have are still exactly the same as they were before under the black light. Therefore it’s still there unchanged after spending a lot of money. A bit disappointing. I don’t know what the normal cleaning time is but techs were done in about 30-40 minutes.

Was very happy we were able to do part of the couch and appreciated flexibility with that.

Techs were very nice and helpful with info. I would hope they do not smell of smoke when going in to clean a home. Kind of defeats the point. They were like I said very nice and professional.

Thank you.

Your employers are always professional and prompt.

Everyone is very kind and helpful. Everything is explained well and done quickly and efficiently!

It does what you say it does.

Great customer service and the carpets looked expectional after the cleaning.

The carpet looked great but the tile and grout looked fantastic. The technician arrived on time, explained the process and how long it would take so there were no misconceptions on my part. He was very efficient and did a great job. I'm very happy with the cleaning. Unfortunately he broke a pot outside when he was retrieving his hoses. He filed a damage report and customer service contacted the same day. I am waiting for a reimbursement from Zerorez but everything was handled very efficiently. I will use the service again and recommend it to others.

quick, wonderful job, went the extra mile and very pleasant!

One of two things. first thing was that there was a spot on the floor in the basement close to a dresser that was not removed.

2nd is that when we asked the employee to move his truck so my husband could get out he drove through the grass. My husband was not happy about this and asked me to make sure your company was aware of this.

The technician was not only on time, he was EARLY. He was kind, personable and professional. The carpeting? As old as it is (this is a rental home) has ZERO smell and is CLEAN CLEAN CLEAN! we were beyond impressed. The price was within our budget and we can more than tolerate havingi carpeting and pets!

Awesome! Thanks so much!

I was quick, scheduled quickly and very friendly service. The technician that came, was wonderful, informative and thorough.

Very professional and informative