Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 86546 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 2, 2018 — Rated 7 out of 10 by B.B. Zerorez Phoenix
What could we do to improve?

I have been with happy with your service and your tech was friendly and knowledgeable. Our carpets were very dirty but they did take some time to drive which was inconvenient. There was an area in the carpet that was very soaked and upon driving, the dirty water floated to the top and left a bigger dirty spot than was originally there. I was informed of the upsale option but wasn't quite expecting the discoloration.

Report a concern   January 2, 2018 — Rated 5 out of 10 by K.M. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I felt like I paid too much. I asked to have my couch clean as well as my stairs and hallway. Just needed cushions and seat area cleaned. Cushions looked great, stairs and hall looked great. I figured vacuuming the seat of the couch where the cushions go would of been apart of cleaning the couch, but it wasn't done.

Report a concern   January 2, 2018 — Rated 9 out of 10 by S.S. Zerorez Phoenix
What do you like about our products and services?

Service was great! Carpets Look really good

Report a concern   January 2, 2018 — Rated 10 out of 10 by P.L. Zerorez Phoenix
What do you like about our products and services?

We were happy with Zerorez from beginning to end. They worked with our schedule to fit us in. They gave us good directions on how to prepare in to get the best results. Their technician did a quick and thorough job, giving our 30 year old carpet more years of useable life.

Thanks Zerorez!!

Report a concern   January 2, 2018 — Rated 10 out of 10 by K.L. Zerorez Phoenix
What do you like about our products and services?

Technician did a very good job

Report a concern   January 2, 2018 — Rated 5 out of 10 by R.P. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Two of three spots remain.

Report a concern   January 2, 2018 — Rated 10 out of 10 by J.M. Zerorez Phoenix
What do you like about our products and services?

Everything, from the scheduling to the cleaning. All is terrific!

Report a concern   January 2, 2018 — Rated 3 out of 10 by D.R.D.C.K.D. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The gentleman who did the carpets was nice, but the cost seemed excessive for what was done.

Report a concern   January 2, 2018 — Rated 10 out of 10 by L.H. Zerorez Phoenix
What do you like about our products and services?

The gentleman that cleaned my carpets was extremely kind. His only concern was that I was happy. Some of my high traffic areas had to be redone,and he was more then happy to redo them.

Report a concern   January 2, 2018 — Rated 10 out of 10 by W.P. Zerorez Phoenix
What do you like about our products and services?

Technician was extremely knowledgeable and courteous and does a very thorough job. Also, I like the products they use. The finished product is worth every penny!

Report a concern   January 1, 2018 — Rated 10 out of 10 by A.P. Zerorez Phoenix
What do you like about our products and services?

Liked the finish job. Young man who did the job was polite, timely, and knew what he was doing.

Report a concern   January 1, 2018 — Rated 10 out of 10 by S.S. Zerorez Phoenix
What do you like about our products and services?

Excellent product. Great service.

Report a concern   January 1, 2018 — Rated 9 out of 10 by D.P. Zerorez Phoenix
What do you like about our products and services?

Carpets were cleaned very well and it didn't take a lot of time.

Report a concern   January 1, 2018 — Rated 10 out of 10 by M.B.B. Zerorez Phoenix
What do you like about our products and services?

It's great on floors, counter tops and when the cat burps!!

Amazing and it's not toxic and doesn't smell.

Thanks.

Report a concern   January 1, 2018 — Rated 10 out of 10 by S.J. Zerorez Phoenix
What do you like about our products and services?

Honest
Excellent workers
On time
Do what you say you will do

Report a concern   January 1, 2018 — Rated 10 out of 10 by B.H.O. Zerorez Phoenix
What do you like about our products and services?

Technician was very courteousness, knowledgeable, and explained what was going to be done. Work was accomplished efficiently and no mess. The products really did a great job on our carpets and they look fantastic.

Report a concern   January 1, 2018 — Rated 9 out of 10 by A.C. Zerorez Phoenix
What do you like about our products and services?

I was happy with how quickly the technician got the job done. Our carpets looked new again and smelled good. The technician was courteous and friendly.

Report a concern   January 1, 2018 — Rated 10 out of 10 by V.G. Zerorez Phoenix
What do you like about our products and services?

Our technician did a great job. Will definitely use ZEROREZ again.

Report a concern   January 1, 2018 — Rated 10 out of 10 by J.T. Zerorez Phoenix
What do you like about our products and services?

Prompt efficient service. Good customer service.

Report a concern   December 31, 2017 — Rated 9 out of 10 by C.T. Zerorez Phoenix
What do you like about our products and services?

They are professional and prompt.

Report a concern   December 31, 2017 — Rated 10 out of 10 by E.N. Zerorez Phoenix
What do you like about our products and services?

The gentleman was very professional and friendly, he covered the corners of my furniture and he did an amazing job!! My carpet looks new again!!

Report a concern   December 31, 2017 — Rated 10 out of 10 by S.W. Zerorez Phoenix
What do you like about our products and services?

Our technician was very helpful in explaining the process of cleaning our carpet.
He was informative regarding the condition of the carpet and the stains in the carpet.
He cleaned up the tile/carpet edge after he finished.
He is an asset to the Zerorez company.

Report a concern   December 31, 2017 — Rated 2 out of 10 by D.C. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Price was changed from the online quote. Too expensive for the results.

Report a concern   December 31, 2017 — Rated 10 out of 10 by K.M. Zerorez Phoenix
What do you like about our products and services?

Professionalism of staff as well as the service performed.

Report a concern   December 31, 2017 — Rated 10 out of 10 by F.F. Zerorez Phoenix
What do you like about our products and services?

good people, good product good results

Report a concern   December 31, 2017 — Rated 10 out of 10 by J.H. Zerorez Phoenix
What do you like about our products and services?

professional

Report a concern   December 31, 2017 — Rated 10 out of 10 by Y.K. Zerorez Phoenix
What do you like about our products and services?

I believe his name was Isaiah or Isaac and he was very professional and did a great job!

Report a concern   December 31, 2017 — Rated 3 out of 10 by J.M. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

A lemon size blue stain was left after the carpets were cleaned that was not there before the cleaning began. I tried to spot clean it but it is still there. Very disappointing.
The tech came in smelling like smoke with a lackluster attitude. He really did not want to work very hard. He told me that if I didn’t like the result he would just leave after the first room. It did not instil confidence. Then to find the stain the next morning topped it off.

Report a concern   December 31, 2017 — Rated 10 out of 10 by W.M. Zerorez Phoenix
What do you like about our products and services?

Te carpet was quite dirty and it turned out looking very refreshed and clean. Paul was very accommodating and supportive of our needs.

Report a concern   December 31, 2017 — Rated 10 out of 10 by I.G. Zerorez Phoenix
What do you like about our products and services?

On time and very professional


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