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based on 86546 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Pro's
Professional experience with both scheduling the appointment and with the service tech.
Super clean carpets with fast dry time
Cleaning tech was very efficient, and fast.
He was very friendly but got down to business, not overly chatty
He was cool with our little barky dog who greeted him at the door. :D
Con's
The only con, is the cost is a bit higher than typical cleaning services. I'm willing to pay that on occasion because i'm a believer in the ZEROREZ process and technology as i feel it is superior and the consistent professional service, but we might get our carpets cleaned more often if it was ~20% cheaper (for example).
Thanks, Name removed
Carpet staining still more evident than I was hoping for even with additional charge for topical application. I would like someone to come back out to evaluate.
I like that no chemicals are used. Helpful staff and great technician
Technician Thomas very nice... I would suggest that a deodorant be used when cleaning carpets. Our room where the dog sleeps smells like a wet dog now. It didn’t prior to getting carpets cleaned
Great job cleaning everything I had asked for and the super friendly staff.
Carpets were too wet & stink now. Tile cleaning was splotchy. Nothing you can do.
Technician was great and worked very hard, still have stains, I do understand that the stains were very bad
I felt as thought I was nickeled and dimed once the agents came to do my floor. The price was more than I expected for a small hallway etc.. To expensive for 30 minutes work!
Great service, my carpet looks significantly better after being cleaned.
The guy was very friendly and talked to us about everything he was gonna do and what each product contained. Once he was done I was very happy with how it turned out. I would use them again and suggest them to my friends and family.
Zerorez gets out stains other carpet cleaners couldn't, it dries fast and feels clean without that crunchy sound and feel. Love it. Wish it didn't cost so much to do the stairs or I would have them done more often.
REALLY great service, best cleaning I’ve ever had!
Great service! The technician was very friendly and went over everything he was going to do before hand. I have already told several people how great Zerorez is.
Very courteous and polite staff. They explain the process and services available. Arrived early, called before they came.
I used Zerorez for the first time last and I was very pleased .I would use them again.
Rep was on time, very knowledgeable of product and did requested service in a timely fashion! Will definitely be using you again and will recommend to family and friends!
Called to inform early arrival.
Professional tech./experienced.
Great job/good explanations of expected results.
Liked on site re-negotiation of phone estimated price after arrival/add-on costs.
For first use with a client, they were impressed.
Thanks.
Kevin was great. Conscientious. Careful.
Prompt and efficient. no problems.
Very through cleaning by a very friendly and professional technician.
Great result, no smell after treatment, affordable and friendly service.
On time, courteous, and professional.
Our technician was very courteous and did an excellent job on our carpet and tile!
Our service tech was professional, friendly, and timely. He cleaned 2 bedrooms, a chair, and 2 are rugs. The finished product was great!
The technician we had did the most amazing job cleaning our carpets. We had so many "stains" in the carpet I never thought the makeup from my teenage daughters or the pet urine marks would ever come out. When he was finished our 12 year old carpets looked almost brand new. It was remarkable how clean he got the carpets.
I have spoken to the manager and fixed things up so I feel better about the situation. I don't know that I would recommend it to someone else anymore. I had previously spoken with many and recommended your service.
Technicians are always friendly, knowledgeable and on time.
They were very polite and honest. At the end they did a good job and we were satisfied.
The representative was friendly, informative and very professional. He did a great job and will use your service again.
$42 to remove a small stain was outrageous, it used to be $25