Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84624 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 4, 2017 — Rated 10 out of 10 by C.P. Zerorez Phoenix
What do you like about our products and services?

You guys were awesome to work with. Great customer service, technician did a fabulous job. Would absolutely use you again in the future.

Report a concern   October 4, 2017 — Rated 10 out of 10 by C.M. Zerorez Phoenix
What do you like about our products and services?

Excellent results cleaning our tile and grout!

Report a concern   October 4, 2017 — Rated 10 out of 10 by C.B. Zerorez Phoenix
What do you like about our products and services?

Experienced techs & offer deep extraction.

Report a concern   October 4, 2017 — Rated 9 out of 10 by S.T. Zerorez Phoenix
What do you like about our products and services?

I like that you honored your guarantee and resolve all my issues. Thank you!

Report a concern   October 4, 2017 — Rated 10 out of 10 by J.F. Zerorez Phoenix
What do you like about our products and services?

That they are non-chemical based.

Report a concern   October 4, 2017 — Rated 10 out of 10 by B.F. Zerorez Phoenix
What do you like about our products and services?

Technician answered my questions. My carpets look great.

Report a concern   October 4, 2017 — Rated 9 out of 10 by E.R. Zerorez Phoenix
What do you like about our products and services?

The employee that went over was very friendly, had alot of great info, amazing service and very professional. The carpets looked and smelled great after he left.

Report a concern   October 4, 2017 — Rated 10 out of 10 by K.S. Zerorez Phoenix
What do you like about our products and services?

Service person was friendly and efficient.

Report a concern   October 4, 2017 — Rated 8 out of 10 by C.C. Zerorez Phoenix
What could we do to improve?

Our tech was AWESOME! He did a great job and was very personable. Our time window was 8-12. I called at 1130 and they said the new window was 11-1. Our tech ended up coming at 130. So that part was a little frustrating but not sure what was going on. Either way our tech made up for it!

Report a concern   October 3, 2017 — Rated 10 out of 10 by R.P. Zerorez Phoenix
What do you like about our products and services?

Good , very satisfied

Report a concern   October 3, 2017 — Rated 10 out of 10 by D.F. Zerorez Phoenix
What do you like about our products and services?

Service was great!

Report a concern   October 3, 2017 — Rated 10 out of 10 by M.K. Zerorez Phoenix
What do you like about our products and services?

Travertine & grout was extremely clean. The service technician was excellent. Courteous and very hard working.

Report a concern   October 3, 2017 — Rated 10 out of 10 by L.G. Zerorez Phoenix
What do you like about our products and services?

He got stains out we were worried about

Report a concern   October 3, 2017 — Rated 10 out of 10 by L.B. Zerorez Phoenix
What do you like about our products and services?

The people that work there are great and Zerorez is the only company that cleans and keeps our carpets clean. The stains never return.

Report a concern   October 3, 2017 — Rated 10 out of 10 by S.M. Zerorez Phoenix
What do you like about our products and services?

the carpet is now very clean!
Your technician was very efficient, pleasant, respectful and knowledgeable.

Report a concern   October 3, 2017 — Rated 10 out of 10 by K.M. Zerorez Phoenix
What do you like about our products and services?

No residue, dried pretty quickly and friendly guy, Mitchell who cleaned my carpet!

Report a concern   October 3, 2017 — Rated 2 out of 10 by Z.W. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I told you to call me so I could pay for it, you never called me and made my mother pay. When the technician arrived he wasnt even aware of what he was doing for the house, thought he was doing all carpet and no tile. The carpets dont even look any cleaner than before.

Report a concern   October 3, 2017 — Rated 10 out of 10 by S.P. Zerorez Phoenix
What do you like about our products and services?

I loved your service. I love that so much I recommended my friend call you and she did and she was kind of disappointed with the price. I hope you can re estimate the cost of her tile also. Thank you so much

Report a concern   October 3, 2017 — Rated 6 out of 10 by C.W. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

One bedroom was not thoroughly washed because there was a small chair that could have been resit moved.. there was cat spray all around it and i had showed it specifically to him. Otherwise he did a nice job

Report a concern   October 3, 2017 — Rated 10 out of 10 by S.K. Zerorez Phoenix
What do you like about our products and services?

Great service! Professional Tech! And carpets look great!

Report a concern   October 3, 2017 — Rated 10 out of 10 by L.S. Zerorez Phoenix
What do you like about our products and services?

We liked everything about your product. Our floors look very nice. The technician did a great job. He had great customer service skills. We would definitely use your service again and would ask for the same technician

Report a concern   October 3, 2017 — Rated 10 out of 10 by J.H. Zerorez Phoenix
What do you like about our products and services?

Timely, efficient and friendly.
So far it looks great although, I'm giving it couple of days to dry completely before replacing furniture.

Report a concern   October 3, 2017 — Rated 10 out of 10 by N.E. Zerorez Phoenix
What do you like about our products and services?

Service was great. Robert did a wonderful job. He was on time, quick and I have CLEAN tile!!

Report a concern   October 3, 2017 — Rated 10 out of 10 by C.L. Zerorez Phoenix
What do you like about our products and services?

I have been totally satisfied with Xerorez but Joel S. did a fantastic job!! Everything was super clean plus he is a very nice person!!

Report a concern   October 3, 2017 — Rated 10 out of 10 by K.K. Zerorez Phoenix
What do you like about our products and services?

The Carpets came out great and Paul was very professional and efficient.

Report a concern   October 3, 2017 — Rated 9 out of 10 by D.W. Zerorez Phoenix
What do you like about our products and services?

Carpet AND tile come out much cleaner, fresher, without residue (OH, that's what ZeroRex means!). There is no fragrance or perfume smell, just clean.

Report a concern   October 3, 2017 — Rated 10 out of 10 by N.H. Zerorez Phoenix
What do you like about our products and services?

Excellent Employee!
He knows your product and sells it . He explained processes and and answered all my questions.
Rug looks great! Floor looks great!
Thank u

Report a concern   October 3, 2017 — Rated 5 out of 10 by C.M. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The tech we had was wonderful... Our carpets were finished around 6:30 pm and it was 2 days before they were completely dry. I also heard on your advertisements you didn't have the crunch sound like most carpet cleaners. We do have this still in some of the areas. Not sure why?

Thanks

Report a concern   October 3, 2017 — Rated 5 out of 10 by C.T. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I honestly expected that ALL stains & 'traffic' areas etc. would be gone after your process (which is why I went with your company and why it seemed worth it to me to pay more than double what I could have gotten my carpets cleaned for through Healthy Living Carpet & Tile Cleaning) but they aren't all gone.

They only charge $60 to clean my sofa and another $20 to scotchguard it.... your price to just clean it was quoted to me as $130.00 so I didn't do it.

I must say that the technician who came to our home and did the actual work was awesome and I would give him a "10" for sure, I think his name was Jose. He was a VERY hard worker etc.

Report a concern   October 3, 2017 — Rated 10 out of 10 by T.L. Zerorez Phoenix
What do you like about our products and services?

Zerorez cleans my carpet very well. I have a lot foot traffic and they able to remove the stains.


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