What our clients think of us!

Great Service! Serviceman was friendly, informative, helpful and on time.

Kyhl was Quick, efficient, and had a friendly demeanor.
Explained what service was done and safety precautions.
Very polite and professional.

Best technician! He was polite, very informative, had great customer service skills, was a very hard worker and did a beautiful job.

Good customer service from the technician. Only complaint is that even after special treatment to eliminate pet urine odor in carpet, it’s still there.

Carpets look great and the cleaner was so sweet and did a very good job cleaning them.

Technician was very polite and professional and did a excellent job very happy with the service.

Thank you,

Name removed

Was on time told me about the product ask about the stains. When was done with carpet they looked like new. Very pleased would recommend my. Friends. Thanks Kevin good job.

The technician was friendly and professional! Very easy to schedule. It was a bit pricey but their quote was honest, no hidden fees.

When we purchased the 2.5 gal water before, it came with a toggle spout. We're now told: we can no longer get the spout. You've got to be kidding!!!!!!!!!!!! You really expect people to pick up the 2.5 gal container every time they want to get some water for cleaning? Get real and make the spout available ... even if it's an extra cost. Sure glad I kept my old spout!!!!!!

Carpet was stiff after it dried, which I thought would not happen with the empowered water. I also had my bathroom tole cleaned bit there ended up being a puddle of liquid behind the toilet in the corner. Had to get a towel to clean it up.

Natural

The water really cleans.

Great job as usual

Everything. The tech did a fantastic job and was very friendly

I had all my carpets cleaned because of pet odor and they still all smell, I had my tile and grout cleaned and it doesn't look like I had anything done. I had 3 area rugs clean and all 3 still smell and now I have to throw them all out.

Technicians are professional and very good. My stone floor looks great!

I am very satisfied with service and technician who did the work. I have recommended your company to my son in San Diego as he indicated you also do work in that area.

Your services work very well!

Great service and I am happy for the way my carpets look

I thought that the carpet would be dry when you left and that was not the case. You were unable to get everything out of the carpet either. But the man who came did try several things to get the dirt out and he was respectful and professional. I have no real complaints just that I though the carpet would eb dry and it wasn’t.
Oh, I heard about Zerorez on the John J and Rich show and I thought there was a discount for mentioning them but there wasn’t.

Scheduled time was supposed to be in the afternoon but showed up at 0800.
Better pricing. $300 for 1.5hrs of work is steep.

Technician was very personable. Answered all of my questions regarding the products you use as well as some rug issues. He was very prompt but efficient in cleaning our carpets.

Professional, courteous, effective.

The service tech who came to my home was a true professional, who restored my faith in the carpet cleaning industry. After using numerous other company's, it's clear zerorez is the go to carpet cleaner.

Also, when an employee has nothing but good things to say about the company that he works for, it's clear that you guys are doing it right.

Thanks for the service.

My only complaint, the up-selling. (if you want to call it that). I understand the need for different services on different types of floors. Instead of using lengthy sales pitches (which most people can read through immediately), why not sell "packages" and clearly advertise them. To give the person some time to think it over, with no pressure. Like a catchy name for the protectant that is up-sold during the cleaning process. How about "rez-pro service"..

My point is it seems to me that zero-rez is in the business of transparency to the customer.
So advertise the different packages that can be offered or give the customer the chance to "build there own", to their wants, for their home. Almost like ordering a pizza online!!! But for carpets. haha.

No one should feel the slightest bit of pressure in the carpet cleaning process. Especially from a company like zero rez.

I want to be clear, the tech who came to my home in no way, shape, or form "pressured" me. He did however deploy sales tactics that were very transparent to another professional. These tactics could easily be construed as pressure, by someone who doesn't deal with sales regularly. My vote is for a slightly different approach.

You guys are great and my carpets are spotless. thank you very much.

prompt friendly service at a fair price.

It took the technician about 30-40 minutes to do the job and it cost me 200.00. I thought I would give it a shot. Carpets look nice but way over priced. I won't pay that again. Sorry.
Sincerely,

Name removed.

Sean was my tech - WOW! This guy did an AMAZING job. I was worried about some spots not coming up. The carpet looks better than new. Worth every dime spent and more

tech. was on time, friendly, and very competent.

Carpet was cleaned in 20 minutes flat that was fast and spots missed but tried to up sell everything

Kyle did an amazing job at my house. I am selling it and needed the carpets to look good and they do. Your gentlemen are always so polite and considerate.
I highly recommend your services whenever I can