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based on 86546 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Cleaned carpet very well and Dylan was great
Our carpet looks great. Just not crazy about the up sales and the final price.
The service was fast and friendly, but a
little spendy. Will use them again.
I know that the technician said we may still see a spot after the cleaning but I have a hard time believing that if the spot(s) (dog urine) would have been focused on for a few more minutes the spot(s) would be less visible. We have had our dog 7 years and NEVER had an accident until this last time we went out of town. We didn't smell anything when we arrived home but noticed a few accidents up in our loft. We called you guys the next day...it was less than a week from the time the accident happened to the time the carpet was cleaned. I grew up with dogs that did have accidents, the carpets were cleaned and remedied. I was very impressed with the drying time. Also, if you really think $50.00 per spot extra is fair to "spot" treat an accident you are absolutely crazy! The technician estimated an extra $300.00 for our carpet that is one year old, and still he said there were no guarantees it would look better. I feel as if the "salesman/technician" was just covering himself if the spots weren't gone. Our loft a bedrooom and hallway were done in 10 minutes. Again, I have owned homes for 22 years, had my carpets cleaned many many many times and I've never had a cleaning so fast (especially when there were spots to be serviced). Anyway, I have never written a poor review but I am definitely NOT satisfied. It was the fasted $118.00 I've ever paid out with no satisfaction. I wanted to love you guys from what I had heard on the radi0. ;(
Quick , came out as expected!
That they are natural/organic
I was amazed on how clean my floors got after never been cleaned before. The only thing that I would recommend is that they spend a little more time around the doors, we noticed that there are some areas around doors and fireplace that did not get done.
Responsive and prompt
The process ie scheduling, explanations prior to my job was informative. Jeff, did an excellent job...very precise, exact during his activity on site. I'd highly recommend this company to my friends, associates if they want to have their carpets cleaned.
Your service tech was very professional and did a good job getting the stains out of my carpet.
No harsh chemicals but yet mostly clean.
Thank you for great service.
Technician was fantastic and carpet overall looks better. I was expecting the stains (on a 10 point scale were maybe a 3, barely visible) would be less recognizable. It may be that I just know where they were so I can still see them. So overall an 8
Andrew was excellent. The service was great and my carpet looks better than I expected.
On time curtious and good job
I was especially impressed by service received on Saturday to correct Friday's work.
Thank you for always coming thru!!!
And my opinion of Kevin is superior. He came in, we talked, I suggested he call the office to verify what needed to be done. Then he went to work. And I might say, our tile looks clean and awesome! The work was attended to and done very well.
Thank you!
Name removed
I’m very pleased with the Zerorez services and professionalism.
Rod was super friendly and very efficient! He was ahead of schedule and did an excellent job!
I've used your company a few times. This time I was called two days prior and they gave me a time frame for the day of to be 12-1400, so I wrote it in my Calender. I made sure i was home as you guaranteed you would be during that time. At 1400 I called the company and I was told that my block was 1Phone number removed. This wasn't what I was told, if you needed to change he block I should have been called and advised. Also, the dispatcher called me at 1455 and advised me the gentlemen would arrive in 13 minutes. This was true, but what u was told you (12-1400) you were an 1+10 late from showing up. Everyone was professional during the experience I just feel that if something changes you should advise the client.
The technician, Joel, arrived early and was very friendly. He listened to my needs and completed the work quickly and with high quality. The floors look great! Thank you very much, we will call again.
Ease of scheduling, technician was very polite, considerate and knowledgeable. Price was good.
Awesome. He did a terrific job. Thank you.
Good quality service!
Very knowledgeable technician
Technicians are great and as a company, everyone is very professional!
Great service and they don’t leave the carpet sovked
Professional service great quality and knowledgeable service people.
Aaron was my carpet cleaner and he was awesome.
Excellent service
The technician that came out was very helpful with letting my husband and I know what other options we had for our carpet to add on. We had no spots after the cleaning which was amazing since we had so many stains of urine from one of our dogs. All of our questions and concerns were answered and we will definitely use this service again.
I was very happy with your company, and your service tech Eric was fantastic. I will for sure use Zerorez agin in the future. Thanks again!